Self-Help Federal Credit Union


Overview / Commentary
919-956-4400
301 W Main St
Durham, NC 27701-3215

Self-Help Federal Credit Union is headquartered in Durham and is the 6th largest credit union in the state of North Carolina. It is also the 270th largest credit union in the nation. It was established in 2008 and as of December of 2019, it had grown to 293 employees and 82,300 members at 30 locations. Self-Help Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Self-Help Federal Credit Union is open to anyone through joining the Center for Community Self-Help ($5 membership fee). Membership is also open to those who live, work, attend school or worship in select areas of Oakland, California and to employees of over 100 Select Employer Groups.
See current membership details

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Reviews (2)

Not Meant For On-Line Usage, Best Only If Local To Branches

I saw the attractive rates and really like the mission of this Credit Union. However, you can really only take advantage of the rates if you are local to their branches. First clue: There is no way to apply on-line; you have to go local or mail in an application (with a $5 donation to be part of the CU affinity). In my case it took almost a month before I was able to open the account! But once you get the account open, you discover they have no ACH transfers to/from another institution in the online banking, so...good luck moving your money in or out from their side. You can push or pull money from another bank/CU to here, but that will not work for me.

Worst Credit Union I Have Dealt With

Posted by: |

I was attracted by their high savings rate and later regretted it had I known their incompetent and unprofessional customer service skills. They consistently lost paper work requests and once I forced them to find it in their e-fax database they came back blaming me for filling out the form wrong. And this was 3 weeks after I faxed the form. Like others have said there is no online ACH so good luck with transferring $$. Checks are not free so expect to pay $20. Don't try to close the account with 6 months and you will be penalized. Bottom line there is something else better so don't trap yourself in this small, unreliable & incompetent credit union and you will have to find other means to self-help yourself. Now I finally figured out where their name came from.



Health

Health Grade Components

Overall
NCUA #24802
Year Chartered2008
Employees293
Primary Regulator
Profit Margin
Return on Assets - YTD1.05%
Return on Equity - YTD15.01%
Annual Interest Income$63.7MM
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$1.21B$1.12B
LoansQ4 2019vs Q4 2018$1.02B$961.7MM
DepositsQ4 2019vs Q4 2018$900.5MM$823.3MM
Equity CapitalQ4 2019vs Q4 2018$83.5MM$75.4MM
Secondary CapitalQ4 2019vs Q4 2018$110.0MM
Loan Loss AllowanceQ4 2019vs Q4 2018$14.5MM$12.8MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$5.2MM$3.4MM
Real Estate OwnedQ4 2019vs Q4 2018$266.00K$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Self-Help Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

Self-Help Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.85%$100-IRA Account
0.25%$100-Savings (all types)
0.10%$25-Youth Accounts (all)

Self-Help Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.27%$500-Money Market

Self-Help Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%--Access Checking
0.10%--Personal Checking
0.05%--Business Checking
0.05%--Nonprofit Checking

Self-Help Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.06%$500-48 Month CD
1.06%$500-60 Month CD
1.01%$500-36 Month CD
0.90%$500-24 Month CD
0.85%$500-12 Month CD
0.85%$500-18 Month CD
0.25%$500-3 Month CD
0.25%$500-6 Month CD

Self-Help Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.06%$500-48 Month IRA
1.06%$500-60 Month IRA
1.01%$500-36 Month IRA
0.90%$500-24 Month IRA
0.85%$500-12 Month IRA
0.85%$500-18 Month IRA
Locations

Availability



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