Overview / Commentary
919-956-4400
301 W Main St
Durham, NC 27701-3215

Self-Help Federal Credit Union is headquartered in Durham and is the 6th largest credit union in the state of North Carolina. It is also the 265th largest credit union in the nation. It was established in 2008 and as of September of 2018, it had grown to 285 employees and 74,445 members at 28 locations. Self-Help Federal Credit Union's money market rates are 4X the national average, and it has a B+ health rating.

Field of Membership Restrictions

Membership is open to anyone through joining the Center for Community Self-Help ($5 one-time fee). Membership is also open to those who live, work, attend school or worship in select areas of Oakland, California and to employees of over 100 Select Employer Groups.
See current membership details

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Reviews (2)

Not Meant For On-Line Usage, Best Only If Local To Branches

I saw the attractive rates and really like the mission of this Credit Union. However, you can really only take advantage of the rates if you are local to their branches. First clue: There is no way to apply on-line; you have to go local or mail in an application (with a $5 donation to be part of the CU affinity). In my case it took almost a month before I was able to open the account! But once you get the account open, you discover they have no ACH transfers to/from another institution in the online banking, so...good luck moving your money in or out from their side. You can push or pull money from another bank/CU to here, but that will not work for me.

Worst Credit Union I Have Dealt With

Posted by: mapple | Sep 22, 2017

I was attracted by their high savings rate and later regretted it had I known their incompetent and unprofessional customer service skills. They consistently lost paper work requests and once I forced them to find it in their e-fax database they came back blaming me for filling out the form wrong. And this was 3 weeks after I faxed the form. Like others have said there is no online ACH so good luck with transferring $$. Checks are not free so expect to pay $20. Don't try to close the account with 6 months and you will be penalized. Bottom line there is something else better so don't trap yourself in this small, unreliable & incompetent credit union and you will have to find other means to self-help yourself. Now I finally figured out where their name came from.



Health
B+

Health Grade Components

Overall
NCUA #24802
Year Chartered2008
Employees285
Primary Regulator
Profit Margin
Return on Assets - YTD1.42%
Return on Equity - YTD20.66%
Annual Interest Income$48.6MM
Assets and Liabilities
AssetsQ3 2018vs Q3 2017$1.13B$973.0MM
LoansQ3 2018vs Q3 2017$948.7MM$790.8MM
DepositsQ3 2018vs Q3 2017$824.3MM$820.8MM
Equity CapitalQ3 2018vs Q3 2017$78.1MM$51.3MM
Secondary CapitalQ3 2018vs Q3 2017$107.0MM
Loan Loss AllowanceQ3 2018vs Q3 2017$11.5MM$9.5MM
Unbacked Noncurrent LoansQ3 2018vs Q3 2017$3.8MM$3.8MM
Real Estate OwnedQ3 2018vs Q3 2017$0$518.00K
Rates
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Always verify rates and promotions with the bank or credit union. We are not Self-Help Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

Self-Help Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.87%$100-IRA Account
0.25%$100-Savings (all types)
0.25%--Club Accounts

Self-Help Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.78%$500-Money Market

Self-Help Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%--Basic Checking
0.05%--Small Business Checking
0.05%--Nonprofit Checking

Self-Help Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.63%$500-60 Month CD
2.48%$500-48 Month CD
2.38%$500-36 Month CD
2.12%$500-24 Month CD
1.92%$500-18 Month CD
1.87%$500-12 Month CD
0.25%$500-3 Month CD
0.25%$500-6 Month CD

Self-Help Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.63%$100-60 Month IRA
2.48%$100-48 Month IRA
2.38%$100-36 Month IRA
2.12%$100-24 Month IRA
1.92%$100-18 Month IRA
1.87%$100-12 Month IRA
Locations

Availability



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