Self-Help Federal Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.42%	Money Market	Money Market 1.00% - Ally Bank Money Market Account
2.33%	5-year CD	60 Month CD 2.50% - Ally Bank High Yield 5 Year CD
1.56%	1-year CD	12 Month CD 0.82% - National Average

View all Self-Help Federal Credit Union rates »

Overview / Commentary

www.self-help.org

919-956-4400

301 W Main St
Durham, NC 27701-3215

Self-Help Federal Credit Union is headquartered in Durham and is the 6^th largest credit union in the state of North Carolina. It is also the 264^th largest credit union in the nation. It was established in 2008 and as of December of 2017, it had grown to 298 employees and 77,059 members at 22 locations. Self-Help Federal Credit Union's money market rates are 3X the national average, and it has a B+ health rating.

Field of Membership Restrictions

Membership is open to anyone through joining the Center for Community Self-Help ($5 one-time fee). Membership is also open to those who live, work, attend school or worship in select areas of Oakland, California and to employees of over 100 Select Employer Groups.
See current membership details

Not Meant For On-Line Usage, Best Only If Local To Branches

Posted by: Brent Sieling | Aug 24, 2017

I saw the attractive rates and really like the mission of this Credit Union. However, you can really only take advantage of the rates if you are local to their branches. First clue: There is no way to apply on-line; you have to go local or mail in an application (with a $5 donation to be part of the CU affinity). In my case it took almost a month before I was able to open the account! But once you get the account open, you discover they have no ACH transfers to/from another institution in the online banking, so...good luck moving your money in or out from their side. You can push or pull money from another bank/CU to here, but that will not work for me.

Comment

2

Worst Credit Union I Have Dealt With

Posted by: mapple | Sep 22, 2017

I was attracted by their high savings rate and later regretted it had I known their incompetent and unprofessional customer service skills. They consistently lost paper work requests and once I forced them to find it in their e-fax database they came back blaming me for filling out the form wrong. And this was 3 weeks after I faxed the form. Like others have said there is no online ACH so good luck with transferring $$. Checks are not free so expect to pay $20. Don't try to close the account with 6 months and you will be penalized. Bottom line there is something else better so don't trap yourself in this small, unreliable & incompetent credit union and you will have to find other means to self-help yourself. Now I finally figured out where their name came from.

Comment

3

Health

B+

Data as of Q4 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	24802
Year Chartered	2008
Employees	298
Primary Regulator

Profit Margin
Return on Assets - YTD	0.94%
Return on Equity - YTD	16.58%
Annual Interest Income	$49.2MM

Assets and Liabilities
Assets	Q4 2017vs Q4 2016	$1.10B$716.8MM
Loans	Q4 2017vs Q4 2016	$944.4MM$554.5MM
Deposits	Q4 2017vs Q4 2016	$827.4MM$577.3MM
Equity Capital	Q4 2017vs Q4 2016	$58.5MM$47.1MM
Secondary Capital	Q4 2017vs Q4 2016	$86.0MM
Loan Loss Allowance	Q4 2017vs Q4 2016	$10.4MM$7.2MM
Unbacked Noncurrent Loans	Q4 2017vs Q4 2016	$5.6MM$4.8MM
Real Estate Owned	Q4 2017vs Q4 2016	$475.00K$1.4MM

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