Service Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
3.00%	5-year CD	5 Year Share Certificate 2.90% - Goldman Sachs Bank USA High-yield 5 Year CD
3.00%	5-year IRA	5 Year IRA Certificate (Traditional, Roth, CESA) 1.88% - National Average
2.00%	6-month CD	6 Month Warrior Rewards Certificate 0.57% - National Average

View all Service Credit Union rates »

Overview / Commentary

servicecu.org

800-936-7730

3003 Lafayette Rd
Portsmouth, NH 03801

In 1957, Service Credit Union (SCU) was founded (as Portsmouth Air Force Base Credit Union) to serve the employees (both military and civilian) of Pease Air Force Base in Portsmouth, New Hampshire.

Today, SCU provides financial services to well over 200,000 members at more than 50 locations throughout New Hampshire, North Dakota, Massachusetts, and Germany.

In addition to loans and insurance, SCU offers a range of personal depository banking products, including checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as IRA CDs. The money market accounts include varying rate tiers, depending upon the account balance. CD terms range from 3 months to 5 years. Additionally, SCU offers business checking, business savings, business money market, and business CD accounts.

Field of Membership Restrictions

Membership in Service Credit Union is open to the following: (1) employees of the Department of Defense and their families; (2) those current members, veterans, retirees and reservists in all branches of the U.S. Armed Forces and their families; (3) those who live or work in Belknap, Cheshire, Carroll, Grafton, Coos, Merrimack, Hillsborough, Rockingham, Strafford, and Sullivan Counties in New Hampshire; (4) those who live or work in Bourne, Falmouth, Sandwich, and Mashpee Townships in Massachusetts; (5) employees of America's Credit Union Museum, Armed Forces Financial Network, Credit Union Executive Society, Credit Union National Association, National Association of Federal Credit Unions, National Association of State Chartered Credit Unions, and Defense Credit Union Council; (6) family members of someone who is serving or has served in any branch of the military or Department of Defense; (7) those who live or work in the state of New Hampshire.
See current membership details

12/21 - Service Credit Union Adds 18-Month CD Special
9/5 - Service Credit Union Adds 30-Month CD Special
7/5 - Service CU Unveils 11-Month Certificate Special
5/2 - Service CU Rate Reduction On 5-Yr CD (2.60% APY no longer listed)
5/1 - 5-Yr, 2.60% APY CD May Still Be Available
3/31 - Service CU Celebrates 60 Years With 60-Month CD Special

12/6 - Service Credit Union Adds Two Short-Term Certificate Specials
12/6 - 20Month CD Special, 1.50% APY $1,000 Minimum
11/11 - 10% 3-Month CD Special BUT $1,000 Max At Service CU
2/16 - 11 Month CD 1.50% New Money
1/16 - Service Credit Union Has Three New, Very Competitive CDs

Reviews (19)

Featured Account Options

Great Bank

Posted by: Kalifornia32 | Jan 8, 2017

These reviews below are trash, if you read them you will see most of them are people blaming the bank for their problems. I've had this bank for ten years and would not trade then for the world. I finance my vehicles through them and any time I need any type of loan I go through them. Easy, friendly, and very customer oriented.

Comment

3

Excellent Rates To Be Had, Awful Service

Posted by: garylinn | May 17, 2018

I with this CU because they have ALWAYS matched any CD rate in the country. I show them the rate, prove it to them and they make me jump through some expected hoops but finally, in the end, match the rate. Their customer service is sub-par and I do NOT understand it. Never helpful, never smiles, just a bunch of unhappy employees at Service Credit Union, but, they give me a good CD rate and I won't leave as long as they continue that.

Comment

1

Careful With ACH

Posted by: Anon456 | Feb 24, 2017

Turns out there is a $7.50 fee to use ACH. Not immediately noticeable. They do have a notice, but only displays after you complete most of the screen and is easily missed. Does not have anything to do with the requested delivery schedule. They did grant me a one-time reversal of the fee. THANK YOU. But I am writing this notice to remind folks that this ACH feature is ALWAYS a chargeable event. I have asked that they post the warning as soon as the external transfer page is loaded. There is ALWAYS a fee, so it should be noted immediately on that page.

Comment

9

Customer Service Was Awful!

Posted by: Mabi10 | Apr 7, 2017

After many years of being at Service credit union, I'm finally leaving to a different bank! After speaking to a customer service representative on the phone, I made my decision! This lady was the rudest customer service person I've dealt with in a long time, I never write reviews, and complain, and this lady made me want to write a review, and complain anywhere I can! Very rude, to me even after being a costumer for years, just hung up and was plain rude!

Comment

12

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Health

A+

Data as of Q1 2018

Learn why bank health matters

Health Grade Components

Overall
NCUA #	68375
Year Chartered	1957
Employees	636
Primary Regulator

Profit Margin
Return on Assets - YTD	1.15%
Return on Equity - YTD	9.77%
Annual Interest Income	$26.7MM

Assets and Liabilities
Assets	Q1 2018vs Q1 2017	$3.37B$3.12B
Loans	Q1 2018vs Q1 2017	$2.77B$2.49B
Deposits	Q1 2018vs Q1 2017	$2.75B$2.55B
Equity Capital	Q1 2018vs Q1 2017	$389.7MM$358.6MM
Loan Loss Allowance	Q1 2018vs Q1 2017	$9.8MM$8.1MM
Unbacked Noncurrent Loans	Q1 2018vs Q1 2017	$4.2MM$5.3MM
Real Estate Owned	Q1 2018vs Q1 2017	$0$0

Rates

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