I searched these folks out around 10 years ago and have been with them ever since. I've never had a problem with anything....ever.
Yea..rates go up and down but they're always amongst the best out there....consistently. The Web-site is simple and no frills and it always works as it should.
Have been banking here for a couple years from a variety of remote locations.
As a previous poster has said, service is quite good. ACHs are particularly fast (pushing money out takes half the time it would take for me to pull from my external account). Some headaches:
1. I have a joint account with my husband. We are both co-signers and therefore both are authorized to take $ out without the other's signature. I locked myself out of the account because I had recently changed the password and forgot. The account was opened using my husband's SSN, and that's what they reset the password to. I forgot that piece of info (yes I'm a space cadet), so I called again to get it reset. Then the call center woman figured out that the SSN wasn't mine. She insisted that my husband call in and reset. My husband is busy working his day job. I should have been able to reset. She refused.
2. The account mentioned above is actually our 2nd account with them. The first was originally opened by me when I was single. After I got married, I wanted to add my husband as a beneficiary. We asked for the paperwork - they had none and refused to create any. This meant that in the event of my death, any remaining balance would have to go through a costly and time consuming formal probate process (normally if you sign a separate beneficiary document those fund can pass outside a probate). Hence, we had to close this account and open up the account referenced in point #1 above, and become co-signers. MARRIED COUPLES WHO WANT TO ADD EACHOTHER AS BENEFICIARIES BUT NOT AS CO-SIGNERS, YOU'RE OUT OF LUCK HERE. I escalated this to the bank president, who said they are not allowing this for liability/fraud issues. I find that very odd. Almost all banks allow benefiiary designation.
3. This is probably true of other "high" interest rate savings accounts as well, but there is absolutely no way for you to get money in/out other than initiating a transfer to/from your registered external account. I had an emergency once, and believe me, I tried everything - but no cashier's checks, no wires, no bill pay, no nothing. You can change the registered external account at any time, but it will take several days to set up as they have to do the trial deposits/whatnot. Also, the process to change the external account requires you to email customer service (it is not self-serve/automatic)
So for these reasons I'm considering moving my money elsewhere. For me, point #1 above was the last straw.
|FDIC Certificate #||34102|
|Return on Assets - YTD||1.44%|
|Return on Equity - YTD||14.14%|
|Annual Interest Income||$22.9MM|
|Assets and Liabilities|
|Assets||Q1 2018vs Q1 2017||$2.13B$1.77B|
|Loans||Q1 2018vs Q1 2017||$1.63B$1.29B|
|Deposits||Q1 2018vs Q1 2017||$1.66B$1.30B|
|Equity Capital||Q1 2018vs Q1 2017||$218.0MM$166.8MM|
|Loan Loss Allowance||Q1 2018vs Q1 2017||$12.3MM$11.7MM|
|Unbacked Noncurrent Loans||Q1 2018vs Q1 2017||$15.5MM$14.9MM|
|Real Estate Owned||Q1 2018vs Q1 2017||$21.4MM$23.5MM|
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|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|1.81%||-||-||SFGI Direct Savings Account|
SFGI Direct is an Internet only bank and does not have branch locations. Its headquarters is located at 300 North Main Street - Moorefield, WV 26836