Southeastern Bank

I have greatly enjoyed having Southeastern as my bank!

Some years ago I joined Southeastern Bank (a bank local to southeast Georgia without outside branches that I know of) with a basic Checking account that didn't have a fee, mostly because they had a branch within a mile of my house. It was a very limited account (with Checking only pretty much), but it came at a time in my life when it was very useful. I've had it all these years and I've always been glad to have it! In the time since then that local branch has closed, which I don't hold them accountable for as it was in a small strip mall that probably has very high rent, and there's still a decent branch in town. They've mostly been professional. There was a time when I had an incident with a new card with a different PIN number, and I spaced on it and had to get it reset. After proving my identity they were able to do that pretty easily. More recently there was an instance when I was traveling in San Francisco and a restaurant accidentally charged me twice. There was a bit of a problem over the phone talking with Southeast's customer service representative (hence the 4/5 for Customer Service above), but they emailed me back to talk with them again and they were much nicer that time, and we managed to get the issue sorted out most satisfactorily.

The main thing, however, is the day-to-day use of the bank, which has been without issue. No one thinks about the months and years they use a service without it blowing up in their face, and the effort that goes into making use of that service smooth and unobtrusive. No one remembers the miles open road, only the speed bumps. Well, using Southeastern Bank has, for me, been comfortably free of speed bumps.