Southwest Airlines Federal Credit Union
Popular Accounts at this Credit Union
| APY | ACCOUNT TYPE | ACCOUNT NAME |
|---|---|---|
| 4.00% | Reward Checking | LUV Reward Checking 1.82% - National Average |
| 0.70% | 1-year CD | 12 Month CD 1.40% - Synchrony Bank 12 Month CD |
| 0.10% | Savings | Regular Savings 1.15% - CIT Bank Spring Savings |
Southwest Airlines Federal Credit Union is headquartered in Dallas and is the 46th largest credit union in the state of Texas. It is also the 543rd largest credit union in the nation. It was established in 1975 and as of March of 2017, it had grown to 93 employees and 49,776 members at 4 locations. Southwest Airlines Federal Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Southwest Airlines Federal Credit Union is open to employees of Southwest Airlines or another select employer or for immediate family of those eligible.
See current membership details
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Misleading Reviews
All I can say is that the high RCA rate says everything. For those who qualify, we should be grateful. On top of it, their service is not bad at all.
I do think that the bad reviews here by no means reflect what this credit union is truly about. I, for one, enjoy the credit union (for more than five years) and am very appreciative of such a profitable long-term relationship with SWACU!!
Best Credit Union
I think Southwest Airlines Credit Union is great and I love this checking account! I have been a member of 5 different credit unions and this one is by far the best. The employees are really helpful and care about the members.
This Bank Is In The Stone Ages
I called to find out how to change my debit card pin because I didn't want the one they sent. They said I had to come into the branch to have an employee change it so I went in the next day. The teller said there are only two employees who can change the pin numbers and they're both out for the day but if I left the new pin with him, he would make sure it was changed by 10:00am the next day. Two weeks later, it still wasn't changed so I called and told the person who answered the phone of the problem. She said she could change the pin right away so to give her the new pin. I gave it to her and she said, "Oh, it looks like both of the ladies who can change it are away from their desks, I'll have them change it and give you a call back." Did she not just tell me that SHE could change it right away?
I got a call the next day that it has been changed so now I have to do something about this issue since I don't feel it's appropriate for all of these people to have my pin, and to change it, I still have to give it to a branch employee. I guess they never heard of that new fangled machine where account holders enter their SECRET pin.
Also, this credit union doesn't have an ATM machine and is not open on weekends. They have a slot to drop transactions into, but when I make a transaction, I don't want to drop it in a slot. I give it two stars because they still have 4% for rewards checking.
ETA: I almost forgot, in order to use their free billpay, you have to agree to: " Bill Pay service is FREE as long as it is used to make bill payments, however, if you do not make a minimum of four bill payments each month after sixty (60) consecutive calendar days your Bill Payment access will be removed." It would be nice to be able to pay one or two bills as needed.
Getting Increasingly Frustrated With This Company.
When we began banking with Southwest Airlines Federal Credit Union, we loved them -the service was great -we were happy to be out of an actual bank and with a credit union.
Then we went to Mexico... I called prior to our departure to tell them that we were going to Mexico, this way we would not have any issues using our debit cards. The said it would not be a problem. However, when we arrived in Mexico, our cards would not work. When I called, they informed me that our cards would never work outside the country because of the increased fraud risk. Understandable, but if we had known this prior to our departure, it would have been helpful.
Today, our debit cards expire and we have not received new ones. Somewhat my fault for not calling earlier to address this situation, but I kept thinking they were on their way. I called this morning to see what the ETA might be and was informed they were sent on August 15 and must be lost in the mail. I immediately asked for those cards to be cancelled and reissued. They said it would take up to 10 days to get the cards, not happy with that response, we called back asking if there was anything additional that could be done, we were informed there was not and that there was no supervisor who could help us. We called a different branch and they said they would reissue the cards and they would send them overnight. What they failed to tell us this time was that the cards we currently have would be de-activated immediately. This was a huge inconvenience since we are going into the weekend with no cash and now unable to get cash since we do not live in a city where a branch exists.
Overall, I am highly disappointed in the fact that in two instances they have failed to give us all the information we needed. It’s even more disappointing that they have the name Southwest Airlines in their title since some of the best customer service I have ever received has been with that airline!
Spotty Service
This place could be so good, but they mess it up with inconsistency in policies and service.
Wish I Could Transfer All My Business
This credit union SUCKS! I've never worked with such an unfriendly and unprofessional business. They win you over with perks but after they get you their rules and regulations always screw you later. I would rather have paid the higher interest rates with another bank instead of dealing with a bank that shuts off your card because you owe 25$ on a loan. They dont care about ANYTHING about what problems you may be having, they just want their money. I hope they get shut down so I can take my business elsewhere.
Marginal Credit Union
The only reason for the one star is for the rewards checking with 4% int. The customer service is marginal at best. They make mistake after mistake when handling new accounts. There home website even hides contact phone numbers, I guess so you wont call them. Three times we notified swacu that we would be traveling out of country and using our debit card only to have it denied. Worst financial institution I've ever had. But like I said where else can you get 4%.
Worst Credit Union
In the three weeks since I have openned checking accounts with Southwest Airlines Credit Union I have had every conceivable error and issue occur. 1st they some how goofed up my Debit card orders and actually didn't even order pin numbers for half of the debit cards. Next they goofed up the ordering of checks. Both the checks and debit card orders had to be cancelled and reordered. This next part you will really like. Unless you go directly to the actual credit union you can not deposit a check in person. Now imagine the credit union branch doesn't even have a ATM and they are not open on the weekend. I have had accounts in credit unions before, this one is the worst.
Data as of Q1 2017
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 22157 |
| Year Chartered | 1975 |
| Employees | 93 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.77% |
| Return on Equity - YTD | 7.2% |
| Annual Interest Income | $5.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2017vs Q1 2016 | $485.5MM$409.6MM |
| Loans | Q1 2017vs Q1 2016 | $309.9MM$267.4MM |
| Deposits | Q1 2017vs Q1 2016 | $429.6MM$356.2MM |
| Equity Capital | Q1 2017vs Q1 2016 | $50.5MM$48.2MM |
| Loan Loss Allowance | Q1 2017vs Q1 2016 | $1.9MM$1.8MM |
| Unbacked Noncurrent Loans | Q1 2017vs Q1 2016 | $1.3MM$1.2MM |
| Real Estate Owned | Q1 2017vs Q1 2016 | $0$0 |
Always verify rates and promotions with the bank or credit union. We are not Southwest Airlines Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
Southwest Airlines Federal Credit Union Savings Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 0.50% | - | - | IRA Savings | |
| 0.50% | - | - | Roth IRA Savings | |
| 0.50% | - | - | CESA Savings | |
| 0.10% | - | - | Regular Savings |
Southwest Airlines Federal Credit Union Money Market Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 0.30%* | $50k* | - | LUV Fund (Money Market) | ||
| OTHER TIERS: 0.15% → $2k - $10k | 0.20% → $10k - $50k | |||||
Southwest Airlines Federal Credit Union Checking Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 4.00%* | - | $25k | LUV Reward Checking | ||
| OTHER TIERS: 0.25% → $25k+ | |||||
Southwest Airlines Federal Credit Union CD Rates
Southwest Airlines Federal Credit Union IRA Rates
| Southwest Airlines Federal Credit Union Locations | ||
|---|---|---|
| Branch Office | 2330 E Jones Ave Ste 6 | Phoenix, AZ 85040-1472 |
| Branch Office | 801 W Euless Blvd Ste 104 | Euless, TX 76040-4438 |
| Branch Office | 2430 Shorecrest Dr | Dallas, TX 75235 |
| Branch Office | 8441 Gulf Fwy Ste 103 | Houston, TX 77017-5064 |