SRP Federal Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.11%	5-year CD	60 Month CD 1.85% - Synchrony Bank 60 Month CD
1.11%	5-year IRA	60 Month IRA (Traditional, Roth, CESA) 1.41% - National Average
0.10%	1-year CD	12 Month CD 1.05% - Ally Bank High Yield 12-Month CD

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Overview / Commentary

www.srpfcu.org

803-278-4851

1070 Edgefield Rd
North Augusta, SC 29860

SRP Federal Credit Union is headquartered in North Augusta and is the 6^th largest credit union in the state of South Carolina. It is also the 343^rd largest credit union in the nation. It was established in 1960 and as of June of 2016, it had grown to 298 employees and 108,898 members at 18 locations. SRP Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership is open to those who live, work, worship, volunteer, or attend school in Aiken, Allendale, Barnwell, or Edgefield County in South Carolina or Columbia, McDuffie, or Richmond County in Georgia.
See current membership details

Been here over 25 years

Posted by: DeanDillon | Aug 29, 2014

I have been banking with SRP for over 25 years, starting out as a teenager fresh on the job market. I have never had any issues with the credit union and they have securely held my money since I became a member. After previous bad experiences with local banks, I chose to become an SRP Credit Union member and am glad I chose this institution.

Reply

1

Horrible Customer Service

Posted by: rjackson28 | Jan 28, 2016

I moved out of town and planned on leaving only my savings account opened as an emergency fund, so I rarely checked on it. When I moved I had all of my mailed forwarded by the post office because I was unsure which businesses I physically updated with my new address. I was locked out of my online account and when I called, since I did not have my membership number they could not reset it over the phone and demanded that I came into a branch. Being that I lived in Washington DC, I could not come anytime soon. After a year and a half I finally made it into a branch to get my online account reset and update my address. While I was in the bank, no one informed me that for the past year and a half they had been charging me an incorrect address fee. I finally logged on to my account and noticed I Was missing money. My address may have changed, but my number always remained the same. Why would this credit union continue to take money out of my account every month and not call me to resolve the issue? I called the call center and spoke with Michelle. Explained the situation and asked that the bulk of my money be refunded which was only $85.00. She spoke with me like I was a criminal and accused me of not having integrity by asking me "if you came into a branch why wouldn't you have them fix it instead of calling back later." As a customer I should not have to feel like I need to explain my situation to receive help. Then I told her that I had called and was informed that since I did not have my member ID there is nothing they could do. She told me that was not true because they will just ask for my social or first and last name. I told her policy must have changed, but that was not the case when I called. She further more exclaimed, "It is not SRP's responsibility to make sure your address stays up today's." Then she said, "the most I can refund you is $15.00." I felt like that was an insult. I politely asked for her name she said Michelle. I said do you have a last name or ID number that you can specifically be identified by? She said, "I'm the only Michelle that works in this call center so that is all you need to know." I have been a customer of SRP since I was 8 years old and have never been so disrespected! Isn't SRP Credit Union the largest credit union in South Carolina. Do they need money so bad they can not afford a mere $80.00. Although, I have a local address now, I still work out of town a lot. I have realized that the technology is not up to date for my lifestyle I would not recommend this bank to anyone who works out of town a lot or is constantly on the go. I hope they can improve their customer service. In the meantime the next time I am in town I will be closing my account and taking my money to a bank that has better customer service!

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1

Health

A

Data as of Q2 2016

Learn more about bank health

Health Grade Components

Overall
NCUA #	24410
Year Chartered	1960
Employees	298
Primary Regulator

Profit Margin
Return on Assets - YTD	0.59%
Return on Equity - YTD	6.4%
Annual Interest Income	$11.2MM

Assets and Liabilities
Assets	Q2 2016vs Q2 2015	$777.0MM$718.8MM
Loans	Q2 2016vs Q2 2015	$458.2MM$407.7MM
Deposits	Q2 2016vs Q2 2015	$697.1MM$644.4MM
Equity Capital	Q2 2016vs Q2 2015	$71.3MM$66.5MM
Loan Loss Allowance	Q2 2016vs Q2 2015	$3.8MM$3.4MM
Unbacked Noncurrent Loans	Q2 2016vs Q2 2015	$2.6MM$4.4MM
Real Estate Owned	Q2 2016vs Q2 2015	$283.00K$316.00K

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