Broadview Federal Credit Union is headquartered in Albany and is the 5th largest credit union in the state of New York. It is also the 40th largest credit union in the nation. It was established in 1934 and as of March of 2025, it had grown to 1,304 employees and 502,867 members at 65 locations. Broadview Federal Credit Union's money market rates are 7X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership Broadview Federal Credit Union is open to those who are employees (current or retired), member, or volunteer of a participating member group or live, work, attend school, or worship in one of these cities or towns: Albany, Amherst, Barker, Barton, Berkshire, Binghamton, Buffalo, Candor, Cohoes, Colesville, Conklin, Dickinson, Green Island, Kirkwood, Lisle, Lackawanna, Maine, Mechanicville, Montgomery County, Nichols, Nanticoke, Otsego County, Rensselaer, Richford, Sanford, Schenectady, Spencer, Syracuse, Triangle, Troy, Union or Watervliet. Membership is also open to employees of the state of New York, New York Power Authority, and over 1,000 Select Employer Groups. You can also join if immediate family or another household person is already a Broadview member.
See current membership details
Getting Worse
I have generally been pleased with the local branch service. But I am not a heavy or frequent user.
That can be somewhat sloppy, like CD Renew notices missing or late, and not showing a CD as Joint when it should be.
Also, they recently stopped listing CD Rates on the website. You need to call customer service. But the Chat Bot automatically refers back to that page when asked for the rates. In fact, even the woman chat bot said he did not know about it, and again referred to the same ling instead of just telling me the rates.
Horrible Bank
had nothing but problems since they took over sefcu... rude and unknowledgeable customer service, supervisor was clueless too and unpleasent to speak with. they have system issues which delayed them processing my loan payment by almost a week, i called them to have them fix it, they said they see the problem, acknowledge the system delayed the process and even CHANGED the processing date and they refused to do anything to fix it, said there is nothing they can do. when a customer selects a payment date for a payment to be posted, the system should not change it on its own. i have confirmation on the date i selected for my payment, but their system did not process it, and they can see where their system changed by out 5 days later. i brought up the issue, they confirmed that is what happend and said their is nothing they can do to fix it. even tried speaking with a supervisor that was no help. the payment was processed on THEIR SITE, their system delayed in processing the payment, but they refuse it fix it. such a unprocessional company, and the staff doesnt know what they are doing, and they do not care at all!!!!!!!!!!!!!!!!!!!!!
Worst People...Ever
Stay away if you can... maybe find a place that actually sees you as a person rather than their bottom line. I was a customer of Capcom for over 17 years... never really a problem. I got scammed for about $1400 and receive social security. Capcom was understanding and allowed me time to pay it back knowing that I did not get any of the money I lost. I was able to pay back over three-quarters of it but ran into financial issues as most do on SSD. A week ago, I received a bad check for over $800. It went through the bank verification system and posted to my account. I learned a week later it was a bad check and my account was deducted, ending up negative that amount. Fine, my bad for trusting people. I called, told them I would cover that amount even though it would be an insane hardship for my daughter and me when my SS was deposited. I was told my SS would not be touched at any point without my permission. But without notice, they took an extra almost $500 out of my account on top of the $800, a day before Thanksgiving and a couple of weeks before Christmas. I could hear the indifference in all of their voices. They could have given me notice. They could have waited until the next month, especially after realizing I had just lost $800 from a bad check. They did not care. I pleaded but they just dismissed me. There were other options. These people will smile to your face while caring nothing for you or your well-being. They are there only for your money, and I get that it's a business. But at some point, you have to see people as human and act accordingly. Seriously, if you expect them to support you when things go wrong... find a different place to bank. If you want a bank that cares about your family's well-being... find a different place. If you need a bank that you can trust with your money... find a different place. If something goes wrong and you expect your bank to do their job and not violate any federal laws... you may want to find a different place to bank.
Do Not Bank With Them
I had Capcom before the merge and it was amazing every time you had a transaction pending the money would actually already be out of your account for the bill that is pending and yes I was usually hit with insufficient fees and it wasn't amazing but it wasn't an awful amount on like Broadview I am noticing with Broadview that anything impending it doesn't actually take the amount out of your account so if you spend it you are screwed because they just are basically holding a spot without the money if that makes any sense so then it disappears until days later it shows up in your account that they tried taking it out and then it shows up again that they put it back in your account and then days later again you're hit with about five insufficient fees also with Capcom your transactions are nice and organized by like date and when they actually came out unlike Broadview it is all over the place I have noticed that I'll have transactions not line up with the right amount of money I have left in my account because they will include your insufficient fees before you even know you've been charged insufficient fees and like I said it will be many transactions after that you will then be hit with the insufficient fees and they are just random $10 here $20 there $28 here another $10 there last paycheck it added up to about $180 for me in insufficient fees and now today my account should be at 0 dollars but for some reason my account shows I'm at negative 90 dollars which doesn't add up with any of my transactions whatsoever but I'm assuming I'll be hit with some insufficient fees in a few days which also doesn't make any sense and does not add up with any of my transactions I will be contacting support later and will update this after I spoke with but I suggest running away from Broadview they suck Capcom was a great and I heard SEFCU was great but Broadview is awful
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 51 |
| Year Chartered | 1934 |
| Employees | 1304 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.25% |
| Return on Equity - YTD | 3.34% |
| Annual Interest Income | $99.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $8.88B$9.19B |
| Loans | Q1 2025vs Q1 2024 | $6.74B$6.62B |
| Deposits | Q1 2025vs Q1 2024 | $7.9B$7.52B |
| Equity Capital | Q1 2025vs Q1 2024 | $645.3MM$595.3MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $68.2MM$64MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $42.8MM$34.4MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $1.1MM$230K |
