Steuben Trust Company

Overview / Commentary
One Steuben Square
Hornell, NY 14843

Steuben Trust Company is headquartered in Hornell and is the 74th largest bank in the state of New York. It is also the 1,290th largest bank in the nation. It was established in 1902 and as of September of 2019, it had grown to 126 employees at 15 locations. Steuben Trust Company has an A health rating.

Reviews (3)

The Banks Good Therir Customer Service Horrible !!!

I went in to do a deposit only to have to wait while the women were gossiping to the other workers about how terrible one of the employes are(the irony). After about 2 minutes I said exscuse me, only to be ignored the 1st time and about the 3rd time she decided to shut up and walk over to me with the most god awful constipated face.Very rude and sarcastic attitude cutting me off after asking me a question about the spelling of my name and having the ignorant nerve to tell me I didn't know how to spell my own name. Very very patronizing. All the while swearing under her breath.I was totaly gob smacked i have never been in a bank and treated horrible. Throwing my reciept at me shaking her head. "WELLSVILLE REALLY IS NOT A NICE PLACE".

Would Give 0 Out Of 5 If I Could

Posted by: dgilluly | Sep 27, 2012

Except for the people that tend the local offices their customer service downright sucks and that's an understatement. I've been trying to enroll in estatements and ebanking for the past week and a half. I had to call about eStatements because it looked like their own activation server was shut down, I was then told that it was my fault and that Adobe Reader wasn't installed correctly, it took me 10 minutes to convince them to check with the IT department, after that they admitted it was their problem and that they'll fix it. As far as eBanking I turned the forms in both in person and over fax, it's been three days and they're just taking their sweet old time to get stuff done.

Community Bank Charges Fees Like A Large Bank

Posted by: js1368142 | Nov 4, 2011

This bank talks about being a community bank but if you look at their fees you will see they are out to drain the pockets of their customer just like other much larger banks like Bank of America.  The only thing that has kept customers with the bank is their staff, certainly not the management of the company.  The staff is friendly and helpful as they can with their hands tied behind their back.  If you ever have an overdraft you might as well forget getting it waived - a whopping $39 a check. 

The company's products and marketing are stale - stay away if you are smart.

There is a credit union in town that is much better and consumers should seek out.


Health Grade Components

FDIC Certificate #12936
Year Established1902
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.24%
Return on Equity - YTD11.13%
Annual Interest Income$17.5MM
Assets and Liabilities
AssetsQ3 2019vs Q3 2018$576.0MM$560.3MM
LoansQ3 2019vs Q3 2018$336.0MM$332.8MM
DepositsQ3 2019vs Q3 2018$483.8MM$478.1MM
Equity CapitalQ3 2019vs Q3 2018$67.0MM$57.6MM
Loan Loss AllowanceQ3 2019vs Q3 2018$4.2MM$4.1MM
Unbacked Noncurrent LoansQ3 2019vs Q3 2018$1.6MM$2.8MM
Real Estate OwnedQ3 2019vs Q3 2018$2.2MM$196.00K
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Steuben Trust Company CD Rates

1.21%$1k-6 Month CD
1.21%$1k-7 Month CD Special w/ Checking
1.01%$1k-36 Month CD
0.80%$1k-24 Month CD
0.60%$1k-12 Month CD
0.05%$1k-10-180 Day CD

Steuben Trust Company IRA Rates

1.00%$1k-36 Month IRA
0.80%$1k-24 Month IRA
0.60%$1k-12 Month IRA


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