I went in to do a deposit only to have to wait while the women were gossiping to the other workers about how terrible one of the employes are(the irony). After about 2 minutes I said exscuse me, only to be ignored the 1st time and about the 3rd time she decided to shut up and walk over to me with the most god awful constipated face.Very rude and sarcastic attitude cutting me off after asking me a question about the spelling of my name and having the ignorant nerve to tell me I didn't know how to spell my own name. Very very patronizing. All the while swearing under her breath.I was totaly gob smacked i have never been in a bank and treated horrible. Throwing my reciept at me shaking her head. "WELLSVILLE REALLY IS NOT A NICE PLACE".
Except for the people that tend the local offices their customer service downright sucks and that's an understatement. I've been trying to enroll in estatements and ebanking for the past week and a half. I had to call about eStatements because it looked like their own activation server was shut down, I was then told that it was my fault and that Adobe Reader wasn't installed correctly, it took me 10 minutes to convince them to check with the IT department, after that they admitted it was their problem and that they'll fix it. As far as eBanking I turned the forms in both in person and over fax, it's been three days and they're just taking their sweet old time to get stuff done.
This bank talks about being a community bank but if you look at their fees you will see they are out to drain the pockets of their customer just like other much larger banks like Bank of America. The only thing that has kept customers with the bank is their staff, certainly not the management of the company. The staff is friendly and helpful as they can with their hands tied behind their back. If you ever have an overdraft you might as well forget getting it waived - a whopping $39 a check.
The company's products and marketing are stale - stay away if you are smart.
There is a credit union in town that is much better and consumers should seek out.
We do not have health information for Steuben Trust Company, because it is no longer an operational bank.
Sorry, we do not have rate data for Steuben Trust Company.
Sorry, but we do not have location data for Steuben Trust Company. Its headquarters is located at One Steuben Square - Hornell, NY 14843