Sun East Federal Credit Union


Overview / Commentary
610-485-2960
4500 Pennell Rd
Aston, PA 19014-1862

Sun East Federal Credit Union is headquartered in Aston and is the 16th largest credit union in the state of Pennsylvania. It is also the 489th largest credit union in the nation. It was established in 1949 and as of September of 2023, it had grown to 142 employees and 52,774 members at 6 locations. Sun East Federal Credit Union's money market rates are 10X the national average, and it has a B health rating.

Field of Membership Restrictions

Membership in Sun East Federal Credit Union is open to anyone through donating to the Sun East Charitable Foundation ($10). Membership is also open to the following: 1) those who live, worship, attend school, or volunteer in Nottingham, Oxford, or Philadelphia, Pennsylvania or Newark and Wilmington, Delaware; 2) employees of over 1,000 Select Employer Groups (listed on membership page); 3) family of current members.
See current membership details

Very Good Customer Service

I opens an account with Sun east federal credit union the week before Christmas because of their cd special (3.5% for 27 months). after I got accepted and could not figure out how to fund the account through their website. So I called their CR and she was helpful but said I could not initiate a transfer from their website. Also told me that I needed to fund the account by Dec. 26th or she(Melissa) could not honor the 27 month cd special. I was upset because it was Saturday the 22nd when she told me this information, so I knew that I could not initiate a transfer and get the funds into the account by that date because of the Holiday (Christmas). So I started the process anyway and left an email through their bank about this situation. I received an email back from Samatha (from call center lead) on dec 26th that she would help. So she said she would honor the cd special when she got the funds. My bank had deducted the funds from my account( December 24th) and they were on hold to be accepted from sun east. They were accepted and sun east honored their special thanks to Samatha.

BAD SERVICE

If I knew that the dealership was using this company I would have backed out the deal before buying this car. I had to do a skip pay.I was told that I could use it for the next month from one lady.The other was rude and said that I couldn't use it. I asked for a supervisor and know one returned the call. (RUDE)

Not Nice And No Compassion

Posted by: |

There was a mix up that involved incoming ACH push and pull requests going to the wrong account. This caused an unintended overdraft which produced a penalty assessment. It seems to have come about due to a code error. No matter, each time brought a service charge of $36. Calls to credit union were greeted with sarcastic responses, a harsh lecture, and a mean spirited response. They was no evidence of compassion and a strict insistence that the assessed fee was hard and fast since they affirm that it was not their fault. Suggestions by multiple agents were impractical and/or ill advised. Take your assets to a financial institution that care about you as a client.

Business Owner

Posted by: |

I give this bank not a single star rating because they do not deserve it. I had refinance my vehicle loan about two years ago for $110k which was my balance from a $230k initial loan amount. I paid them over time for more than $30K with no late payments even during Covid period which was a challenge for just about everyone, especially, consumers. On December 28th 2022, I sold my vehicle to a dealership, at which time, a pay out payment was sent the next day which was overnight delivery to get the payment there immediately so we can get the Lien release letter soon after which what Sun East was going to do back in December of 2022. Fast forward to January 11th 2023, I have called Sun East FCU several times prior to the 23rd to ascertain if they cashed or endorsed the check for $74K that I owed the FCU but it seems that nobody knows nothing in the establishment. On this day 1/23/23, I called Sun East again, to inquire about my Lien Release Letter since Sun East cashed the 74K check on Monday January 9th 2023 and they put me on hold for 45 minutes, only to tell me that I have to wait for another two weeks for a simple one line letter that states " Lien Release " for the vehicle and account. With todays technology, a logical thinking person would think that a letter can be generate within seconds, a one liner, Lien Release and email it so I can get the letter quickly as they promised and get my Equity Check from the Dealer so that they can change the title of the vehicle. In fact, the dealer, by Florida State Law, must get a Lien Release Letter with 10 days of the sale of the vehicle which was two weeks ago and now Sun East is saying that I have to wait another two weeks for a release letter when they already have their money!!!! And to add insult to injury, the Customer Service person at Sun East that I was speaking with voicing my displeasure with the bank, hung up the phone on me at mid sentence, totally unprofessional and will never do business with them ever again! This bank has also denied me a mortgage refinance with exceptional equity on my property, strong income and excellent credit score because of debt//credit ratio, my credit to debt ratio is 17 percent which is way lower than the 35 percent debt/credit ration not to exceed which was ridiculous, I was able to get the Refinance with a real bank and closed on January 10th 2023. To conclude, I own my businesses with 5 locations and was flirting with the idea of opening up business accounts with them but after this, I will definitely never do business ever again and will recommend others to stay away from this establishment.

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Health

Health Grade Components

Overall
NCUA #6160
Year Chartered1949
Employees142
Primary Regulator
Profit Margin
Return on Assets - YTD-0.07%
Return on Equity - YTD-0.93%
Annual Interest Income$29.4MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$868.9MM$875.6MM
LoansQ3 2023vs Q3 2022$765.7MM$728.7MM
DepositsQ3 2023vs Q3 2022$761.6MM$803.9MM
Equity CapitalQ3 2023vs Q3 2022$63.1MM$63.4MM
Loan Loss AllowanceQ3 2023vs Q3 2022$6.8MM$4.2MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$6.8MM$6.2MM
Real Estate OwnedQ3 2023vs Q3 2022$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Sun East Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Sun East Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%--Variable IRA
0.10%--Savings Account
0.10%--Holiday Club
0.10%--Vacation Club
0.10%--Youth Savings
0.04%*$1k*-Primary Business Savings
OTHER TIERS: 0.02% Up to $1k

Sun East Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.40%$2.5k-Business Grow Money Market Account Special - New Money Only
4.40%$2.5k-Grow Money Market Account Special - New Money Only
1.00%*$100k*-Performance Money Market Account
OTHER TIERS: 0.50% $25k - $50k | 0.75% $50k - $100k
1.00%*$100k*-Premier Money Market Account
OTHER TIERS: 0.50% $25k - $50k | 0.75% $50k - $100k
1.00%*$100k*-Business Money Market
OTHER TIERS: 0.30% $2.5k - $25k | 0.50% $25k - $50k | 0.75% $50k - $100k
0.30%$2.5k-Classic Money Market Account

Sun East Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$100k*-Premium Business Checking
OTHER TIERS: 0.10% $500 - $25k | 0.15% $25k - $100k
0.10%$500-uSave Interest Checking

Sun East Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.45%$500-6 Month CD Special - New Money
4.85%$99k-6 Month Jumbo CD
4.75%$500-6 Month CD
4.75%$250-6 Month Youth CD
4.35%$99k-12 Month Jumbo CD
4.25%$500-12 Month CD
4.25%$250-12 Month Youth CD
4.10%$99k-18 Month Jumbo CD
4.00%$500-18 Month CD
3.85%$99k-3 Month Jumbo CD
3.85%$99k-24 Month Jumbo CD
3.75%$500-3 Month CD
3.75%$500-24 Month CD
3.10%$99k-30 Month Jumbo CD
3.10%$99k-36 Month Jumbo CD
3.10%$99k-60 Month Jumbo CD
3.10%$99k-48 Month Jumbo CD
3.00%$500-30 Month CD
3.00%$500-36 Month CD
3.00%$500-60 Month CD
3.00%$500-48 Month CD

Sun East Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.85%$99k-6 Month Jumbo IRA
4.75%$500-6 Month IRA
4.35%$99k-12 Month Jumbo IRA
4.25%$500-12 Month IRA
4.10%$99k-18 Month Jumbo IRA
4.00%$500-18 Month IRA
3.85%$99k-3 Month Jumbo IRA
3.85%$99k-24 Month Jumbo IRA
3.75%$500-3 Month IRA
3.75%$500-24 Month IRA
3.10%$99k-30 Month Jumbo IRA
3.10%$99k-36 Month Jumbo IRA
3.10%$99k-60 Month Jumbo IRA
3.10%$99k-48 Month Jumbo IRA
3.00%$500-30 Month IRA
3.00%$500-36 Month IRA
3.00%$500-60 Month IRA
3.00%$500-48 Month IRA
Locations


Sun East Federal Credit Union Locations
Branch Office3601 Chichester AveUpper Chichester, PA 19061-3149
Branch Office4500 Pennell RdAston, PA 19014-1862
Branch Office198 Baltimore PikeNottingham, PA 19362
Branch OfficeConcord Gallery Shopping Center 3630 Concord PikeWilmington, DE 19803
Branch Office1560 Garrett Rd Barclay Square Shopping CenterUpper Darby, PA 19082
Branch OfficeOlde Sproul Shopping Village 1134 Baltimore PikeSpringfield, PA 19064

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