Sun East Federal Credit Union is headquartered in Aston and is the 16th largest credit union in the state of Pennsylvania. It is also the 483rd largest credit union in the nation. It was established in 1949 and as of June of 2023, it had grown to 140 employees and 53,087 members at 6 locations. Sun East Federal Credit Union's money market rates are 10X the national average, and it has a B health rating.
Field of Membership Restrictions
Membership in Sun East Federal Credit Union is open to anyone through donating to the Sun East Charitable Foundation ($10). Membership is also open to the following: 1) those who live, worship, attend school, or volunteer in Nottingham, Oxford, or Philadelphia, Pennsylvania or Newark and Wilmington, Delaware; 2) employees of over 1,000 Select Employer Groups (listed on membership page); 3) family of current members.
See current membership details
Related Posts
8/19 - Sun East Federal Credit Union Adds Competitive Short-Term CD Specials
12/31/19 - Sun East Federal Credit Union Has 19-Month CD Special, 2.25% APY
9/5/19 - Sun East Federal Credit Union Adds MAX-Yield MMA, 2.20% APY
12/26/18 - Special 27 Month CD - EXPIRED
12/15/18 - Sun East Fed Credit Union Offers 27-Month CD Special, EXPIRED
10/31/18 - 27 Month CD Special For 3.5% APY - New Money Only - EXPIRED
11/18/08 - 5.25% 60-Month CD at Sun East FCU in Pennsylvania
1/3/06 - 5.25% 60-Month No-Penalty CD at a PA CU
12/13/05 - 4.50% Money Market Account at a PA CU
Very Good Customer Service
I opens an account with Sun east federal credit union the week before Christmas because of their cd special (3.5% for 27 months). after I got accepted and could not figure out how to fund the account through their website. So I called their CR and she was helpful but said I could not initiate a transfer from their website. Also told me that I needed to fund the account by Dec. 26th or she(Melissa) could not honor the 27 month cd special. I was upset because it was Saturday the 22nd when she told me this information, so I knew that I could not initiate a transfer and get the funds into the account by that date because of the Holiday (Christmas). So I started the process anyway and left an email through their bank about this situation. I received an email back from Samatha (from call center lead) on dec 26th that she would help. So she said she would honor the cd special when she got the funds. My bank had deducted the funds from my account( December 24th) and they were on hold to be accepted from sun east. They were accepted and sun east honored their special thanks to Samatha.
BAD SERVICE
If I knew that the dealership was using this company I would have backed out the deal before buying this car. I had to do a skip pay.I was told that I could use it for the next month from one lady.The other was rude and said that I couldn't use it. I asked for a supervisor and know one returned the call. (RUDE)
Not Nice And No Compassion
There was a mix up that involved incoming ACH push and pull requests going to the wrong account. This caused an unintended overdraft which produced a penalty assessment. It seems to have come about due to a code error. No matter, each time brought a service charge of $36. Calls to credit union were greeted with sarcastic responses, a harsh lecture, and a mean spirited response. They was no evidence of compassion and a strict insistence that the assessed fee was hard and fast since they affirm that it was not their fault. Suggestions by multiple agents were impractical and/or ill advised. Take your assets to a financial institution that care about you as a client.
Business Owner
I give this bank not a single star rating because they do not deserve it. I had refinance my vehicle loan about two years ago for $110k which was my balance from a $230k initial loan amount. I paid them over time for more than $30K with no late payments even during Covid period which was a challenge for just about everyone, especially, consumers. On December 28th 2022, I sold my vehicle to a dealership, at which time, a pay out payment was sent the next day which was overnight delivery to get the payment there immediately so we can get the Lien release letter soon after which what Sun East was going to do back in December of 2022. Fast forward to January 11th 2023, I have called Sun East FCU several times prior to the 23rd to ascertain if they cashed or endorsed the check for $74K that I owed the FCU but it seems that nobody knows nothing in the establishment. On this day 1/23/23, I called Sun East again, to inquire about my Lien Release Letter since Sun East cashed the 74K check on Monday January 9th 2023 and they put me on hold for 45 minutes, only to tell me that I have to wait for another two weeks for a simple one line letter that states " Lien Release " for the vehicle and account. With todays technology, a logical thinking person would think that a letter can be generate within seconds, a one liner, Lien Release and email it so I can get the letter quickly as they promised and get my Equity Check from the Dealer so that they can change the title of the vehicle. In fact, the dealer, by Florida State Law, must get a Lien Release Letter with 10 days of the sale of the vehicle which was two weeks ago and now Sun East is saying that I have to wait another two weeks for a release letter when they already have their money!!!! And to add insult to injury, the Customer Service person at Sun East that I was speaking with voicing my displeasure with the bank, hung up the phone on me at mid sentence, totally unprofessional and will never do business with them ever again! This bank has also denied me a mortgage refinance with exceptional equity on my property, strong income and excellent credit score because of debt//credit ratio, my credit to debt ratio is 17 percent which is way lower than the 35 percent debt/credit ration not to exceed which was ridiculous, I was able to get the Refinance with a real bank and closed on January 10th 2023. To conclude, I own my businesses with 5 locations and was flirting with the idea of opening up business accounts with them but after this, I will definitely never do business ever again and will recommend others to stay away from this establishment.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 6160 |
| Year Chartered | 1949 |
| Employees | 140 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0% |
| Return on Equity - YTD | 0.03% |
| Annual Interest Income | $19.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $878.8MM$824.6MM |
| Loans | Q2 2023vs Q2 2022 | $777.0MM$724.0MM |
| Deposits | Q2 2023vs Q2 2022 | $775.4MM$733.2MM |
| Equity Capital | Q2 2023vs Q2 2022 | $64.2MM$63.2MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$4.1MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $7.9MM$5.2MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |