Sun East Federal Credit Union is headquartered in Aston and is the 16th largest credit union in the state of Pennsylvania. It is also the 467th largest credit union in the nation. It was established in 1949 and as of December of 2019, it had grown to 120 employees and 52,102 members at 8 locations. Sun East Federal Credit Union has a B+ health rating.
Field of Membership Restrictions
Membership in Sun East Federal Credit Union is open to anyone through donating to the Sun East Charitable Foundation ($10). Membership is also open to the following: 1) those who live, worship, attend school, or volunteer in Nottingham, Oxford, or Philadelphia, Pennsylvania or Newark and Wilmington, Delaware; 2) employees of over 1,000 Select Employer Groups (listed on membership page); 3) family of current members.
See current membership details
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9/5 - Sun East Federal Credit Union Adds MAX-Yield MMA, 2.20% APY
Very Good Customer Service
I opens an account with Sun east federal credit union the week before Christmas because of their cd special (3.5% for 27 months). after I got accepted and could not figure out how to fund the account through their website. So I called their CR and she was helpful but said I could not initiate a transfer from their website. Also told me that I needed to fund the account by Dec. 26th or she(Melissa) could not honor the 27 month cd special. I was upset because it was Saturday the 22nd when she told me this information, so I knew that I could not initiate a transfer and get the funds into the account by that date because of the Holiday (Christmas). So I started the process anyway and left an email through their bank about this situation. I received an email back from Samatha (from call center lead) on dec 26th that she would help. So she said she would honor the cd special when she got the funds. My bank had deducted the funds from my account( December 24th) and they were on hold to be accepted from sun east. They were accepted and sun east honored their special thanks to Samatha.
Really Ridiculous Operation
As others have already commented, not worth dealing with them. Total waste of time. Why do they accept applications outside their geography if they are not going to approve them? Is there something else going on?
No Response To Inquiry
I called this bank, waited for twenty minutes on hold (voice said 5 minute wait), and finally left a message for someone to return my call. No response.
So I wrote them an email inquiring about their money market application requirements. No response.
In my case, attempting to do business with this bank was a waste of time.
Sun East Does A Hard Pull
I don’t understand why this Credit Union needs to do a hard pull on my credit to take my money for a savings account and a CD. It’s not like I’m taking out a loan, I’m giving them money for 27 months to loan out to others to make money. I give one star for the hard pull but the CSR I would give 5 stars.
Normally I Don't Have Anything Bad To Say...
...but this credit union releases a product with a good rate and does not have the intelligence/understanding that they may get applications from outside their area.
Their website does not state their eligibility clearly...their application does not reject out of state applicants and goes through to the end..in fact, past the "Congratulations, you're accepted" note.
And then they send out the rejection email without stating any grounds for rejection. And, that email is so vague as to imply that a call may resolve the issue. It doesn't.
Very bad way to do business --the wasted my time and others as well. Bad on them.
NOT A NATIONWIDE CD!
As I stated yesterday, I was put through the ringer trying to open the 27 month 3.50% APY CD but after finally getting through the process with a supervisor, I was assured that the account would be opened.
However, today I received an email declining the application for geographic reasons. Their $10 charity is only open to certain east coast states, while I live in CA.
The supervisor yesterday claimed that the charity was available nationwide. Apparently, she is just as incompetent as the rest of their staff and their malfunctioning website.
Membership Thru Donation
Cannot even open membership with donation unless you live in one of 4 states of their region (NEast US)
Sun East..Great Rate BUT
they should mention the CD can only be opened in person....NOT ON LINE ..so make sure you live near the credit union
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 6160 |
| Year Chartered | 1949 |
| Employees | 120 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.81% |
| Return on Equity - YTD | 10.67% |
| Annual Interest Income | $24.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $665.7MM$594.1MM |
| Loans | Q4 2019vs Q4 2018 | $552.1MM$506.0MM |
| Deposits | Q4 2019vs Q4 2018 | $611.9MM$545.8MM |
| Equity Capital | Q4 2019vs Q4 2018 | $49.8MM$44.4MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $3.0MM$2.9MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $4.1MM$2.8MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $264.00K$280.00K |