Tampa Bay Federal Credit Union is headquartered in Tampa and is the 40th largest credit union in the state of Florida. It is also the 794th largest credit union in the nation. It was established in 1935 and as of June of 2023, it had grown to 87 employees and 35,168 members at 5 locations. Tampa Bay Federal Credit Union has a B+ health rating.
Field of Membership Restrictions
Membership in Tampa Bay Federal Credit Union is open to members of The Prime Time Club ($5 one-time membership fee). The purpose of the Prime Time Club is to promote the education and benefits of savings, investments and retirement planning. Membership is also open to employees of Florida Motion Picture, Hillsborough County Aviation Authority and over 100 area Select Employer Groups.
See current membership details
Great Service
I just called tampa federal to ask a question. While I wasn't happy about the wait time. I had a wonderful customer service representative. His name was Manuel. He helped me with what I needed with ease. He asked the security questions which reassured me Im with the correct financial institution, And was patient and sweet.
Overall I am very happy with Tampa Federal.
A Good Bank
I have been with this bank for 13 years (as of 2011), and I have been happy with them. We have had two car loans, a boat loan, and two lines of credit, and a Platinum Visa through them with no problems. They have always worked with us when we needed it. The two occasions that they did make an error, they fixed it as soon as I contacted them. I did have a customer service rep get snippy with me once, but I complained and have never had the issue again. My one complaint withtheir service is that if your account gets low, they hit you very hard with the fees. I made a banking error, and it was totally my fault. I accidently paid a large bill twice. They bounced a check, charged me a fee for bouncing it which put me negative, and then charged me another fee for being negative. The two fees put me about $80 in the red. This is standard bank practice. I just noted how high the fees were. I do wish they had more locations or cooperated with other credit unions more. I moved outside of Tampa, and it is a heck of a drive everytime I have business with them. Other than those things, it is a good bank. Overall, their reps are friendly and informed. They have services like text messaging you if your account gets under a certain balance. Their online banking is really nice. You can make loan and credit card payments, transfer between your accounts, or with signed papers you can transfer into someone elses, see histories, and do many other things right from your laptop. I intend on staying with them.
Refinance Loan
I applied after receiving an email to refinance my vehicle on 7/11/2021 The agent was nice and courteous, but I haven't heard anything from anyone since. I stopped by the drive thru and inquired, again, nice customer service, but no email, call or anything regarding my loan.
Poor Health
Been with them several years and leaving. They have been cutting locations and raising fees. No help when they were needed, and their tellers don't seem generally happy. No problems with accounts, but TBFCU has the appearances of a bank going out of business. I would blame it on the economy, but their competition seems to be doing well. Cannot recommend.
In December Tampa Bay FCU Changed Its Account To 3
In December Tampa Bay FCU changed its account to 3.01% apy on a maximum of $20000.
Tampa bay FCU not only reduced its interest rate but also reduced the max amount it would be calculated on. Notifications and account information state interest rates may change without notice (and they will and did) but there is no information that the maximum amount on which the interest rate will be based on would change. They do not notify you about the change. There is difficulty in identifying the rate you are receiving. Information about the account states you will get 3.01% apy yet statements show your apy and it is never 3.01%.
Not Getting A Warm And Fuzzy Feeling About TBCU
UPDATED since my Mar 3, 2018 post:
Still getting an ANNUAL PERCENTAGE YIELD EARNED of .02%. I've set up direct deposits to my checking. I maintain at lease $1000.00 in the Jump Start Saving. I transfer at lease money in to the jump start saving and I still get .02%. This is not worth the headache and I had such high hopes for this CU.
I open accounts based on the interest rates. I've been getting emails from TBCU for some time now and I decided to take them up on the 3.50% APY offer. This has been a very difficult challenge. The plan was transfer $500 from a lower interest paying account, but I didn't have the option during my initial account set up. I could use a debt or credit card and can only use $250, but it would only allow me to $245. I received a called asking for copy of my Driver License and utility bills. They need to verify my address. (the same address that on my credit report) In Virginia, cable/satellite is treat as a utility, but my DirecTV bill wasn't enough. So, I sent a copy of electric bill with part of the account number blacked out, since I maintain a credit on this bill over $500 and I'm not getting this warm and fuzzy feeling about a credit union that's still using 1980's and 90's technology. I will update more at a later date on this process.
Tampa Bay Fedral Credit Uninon
Do not bank here I deposited 18000.00 into my account over a week ago look at account today and have overdraft fees because the lady said I deposited such a large amount that they have to hold so you are charging me overdraft fees when u have 18000.00 of my money are u kidding me service is complete garbage I don't know where they find there employees but simple math is a task for them sad
I Would Never Recommend This Credit Union!!!!
I have a car loan with them but in mid 2010 I was going thru hardship and I requested a payment reduction. After I did so many paper work the approved it, the payment plan was good for 6 months & after that I needed to start the regular payment. The car is suppost to be paid off by April but do to the arregement it was suppost to get extended like 3 to 4 months. The always write their convenience on the system now they are saying that the car is almost 1000.00 past due and they been harrasing me for the payment that on the agreement we stated that the only problem I was going to have was that the car was not going to get paid off on time. I did understand everything and now they want to refinance the car like if I just but it. I would never recommend this Credit Union because they always call with attitude and they are really bad with customer service. If you are thinking about opening a account with them please think twice because I have accounts with other banks and also more car loans and I have ever had this problem. They are always nice at the beginning but after all they are not woth it
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 352 |
| Year Chartered | 1935 |
| Employees | 87 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.73% |
| Return on Equity - YTD | 7.19% |
| Annual Interest Income | $9.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $429.2MM$405.6MM |
| Loans | Q2 2023vs Q2 2022 | $370.5MM$301.8MM |
| Deposits | Q2 2023vs Q2 2022 | $364.0MM$361.1MM |
| Equity Capital | Q2 2023vs Q2 2022 | $42.8MM$39.5MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $1.6MM$811.00K |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $1.8MM$1.3MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |