TEN Credit Union

TEN Credit Union

Overview / Commentary
1400 8TH Ave S

TEN Credit Union is headquartered in NASHVILLE and is the 18th largest credit union in the state of Tennessee. It is also the 788th largest credit union in the nation. It was established in 1950 and as of September of 2023, it had grown to 90 employees and 22,084 members at 9 locations. TEN Credit Union's CD rates are 72% higher than the national average, and it has a B+ health rating.

Field of Membership Restrictions

TEN Credit Union offers membership to those who live or work in the Tennessee counties of Hamblen, Sumner, or Williamson, or in the Zip Codes of 37408, 37409 or 37410. Individuals who work or are retired from an educational institution in Tennessee, as well as current students and alumni, also qualify for membership. Work at or are retired from one of our 300+ employers, partner companies, and businesses in Tennessee. Who work for the Tennessee cities of Gallatin, Morristown, New Johnsonville, or White House. Employees of any utility district in Tennessee or its commissioner qualify for memberships, as do family members of current members. Members of the PENCIL Foundation are also eligible to join.
See current membership details

Reviews (4)

ease of checking account and transferring

I use The Tennessee Credit Union for my banking needes. It is very easy to check your account balance once you log in you go to account summery and you are able to view all of your accounts balances. You also can easily transfer money between them and other account that you are associated to. The transfers go through instantly and there is not time hold in order to use the money that you have transferred.

choosing the right option for savings for kids.

All the tellers are happy to help you and are willing to answer any question that you have. I had a question about saving money for one of my children. I was considering opening a college savings account. I was not sure if that was the right way to go about for saving money for my child. I spoke with the tell to ask what the best way or thing to do was. She told me from her personal experience about the ups and downs of college savings accounts. She then spoke with the branch manager and asked her so that i would have all the information that I needed. The branch manager came out and spoke with me telling me that I would be able to get better interest rates not going to a college account and made some very good points on reasons to place money in either CDs or in a regular savings account. Everyone was friendly and did there best to help me to make sure that I picked the best option for my situation.

great rates but frustrating banking at times

i have been banking with my credit union since 2002. i have enjoys banking with them but lately they have had frustrating rules. There customer service people are always very friendly used to know you by name and face. They used to always have the same people working at the bank then about 2 years ago all the tellers and manager that where there left. since then almost every time I go in there is a different person working that i had not seen before. They have been great when someone stole my debit card number and used it. They caught it canceled the card and refund the money that I did not spend right away. Last year they started a rule where if you wrote a check over$200 to some one or a company they would not cash it until they called and talked to it. It was very frustrating because I was building a house so I was paying my contractors by check and kept getting calls from the bank before they processed the checks and it was very annoying getting calls so often. Another Issue that i had was I was having trouble getting my address changed to my new address on line. It would show it was changed in the computer but my mail from them was not sent the the new address. I went in and they looked in my account and I was told that my account was an older account so i had to show them my drivers licence in order for them to change my address. I did so and they changed my address but my husband was on the account also and they will not change his address until he brings his licence in. They don't have good banking hours for people who work 9-5 jobs to come in and did this so I am very disappointed in this.

Had High Hopes

First, the Kasasa Checking account that allows me to earn 2.5% interest (as long as I meet certain criteria) - EVERY bank/credit union should be doing this. Much better than the paltry rates earned at other banks.

That said, I've had a number of challenges with this credit union that will leave me looking elsewhere very soon.

1. Customer Service has not been good. I often find that my questions aren't answered satisfactorily, or (more often) information is completely left out. In the case of a very small car loan, the individuals I dealt with left out lots of information about the process and what was needed to complete the loan. On the day of closing the loan, I was still getting requests for information 2 hours before I was supposed to be at the bank! People work for a living, and I didn't leave with the impression that they respect that. Additionally, I was never told the payment would be drafted directly from my account. I only discovered this recently. Though I have excellent credit and a proven track record for managing debt, I was never given any option regarding repayment of the loan - they set up an automatic draft and neither told me during the loan signing, nor sent notice afterward. I've been waiting on payment coupons/statements. Called the credit union - there are none. No one communicated any of this.

2. Web/Mobile Banking - this is an absolutely abysmal experience. The only good thing I can say about it is that they offer it, which is like saying the good thing about a person is that they breathe. Everything from the login process (I've been automatically locked out on multiple occasions, for seemingly no reason at all, and they can't tell me why, nor do they know whether or where there were other login attempts from someone else) to the online bill pay experience (looks like its run through a separate service, and launches in a different web page) is just poorly executed. Other times I've been locked out on only my phone, for no reason at all, only to have it work later (computer/web was fine). And secondly, the phone app is terrible. It is basically the web page, but in smaller format. Since they insist on launching everything in a new browser window (the app is not a browser with tabs or windows though), some features indicate they are available on the phone, but they actually aren't. And to alleviate concerns that this is user error, I can assure you it is not - I've been in IT over 15 years. It is purely poor mobile application design, AND poor web design.

Also, related to the web/mobile banking - the "Remote Deposit" feature is laughably bush league. Like other banks who offer it, you take pictures of the front and back of the check. No problem there. But, they mandate specific words and phrases on the check, or else it will not be processed. I understand "for bank deposit only", but the full and specific phrase they require is much more than this, and not something the average person is going to remember every time they need to deposit, which means you have to remember to look it up every time. It is clearly not like an OCR system, where the check is scanned/read by computer. I'm left with the impression there's a person doing this transaction, and by the nature of the phrase, I'm guessing this is their "secure" method of ensuring someone isn't doing a double deposit. Its really pretty silly, and the onerous nature of it makes it less user-friendly.

I had high hopes for this place, and I want to like it, but the customer service and web access experience make it pretty poor. The thing is, for a small credit union, with only a small handful of locations, the way you distinguish yourself is with your customer experience and/or your ability to service customers from wherever they may be.


Health Grade Components

NCUA #66886
Year Chartered1950
Primary Regulator
Profit Margin
Return on Assets - YTD0.03%
Return on Equity - YTD0.42%
Annual Interest Income$11.5MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$432.7MM$417.1MM
LoansQ3 2023vs Q3 2022$279.3MM$247.6MM
DepositsQ3 2023vs Q3 2022$400.5MM$384.5MM
Equity CapitalQ3 2023vs Q3 2022$28.7MM$28.2MM
Loan Loss AllowanceQ3 2023vs Q3 2022$1.7MM$1.1MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$932K$624K
Real Estate OwnedQ3 2023vs Q3 2022$0$0
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Always verify rates and promotions with the bank or credit union. We are not TEN Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

TEN Credit Union Savings Account Rates

0.20%$250-IRA Accumulation
0.20%$250-Roth IRA
0.15%$100-Summer Fun
0.15%$100-Christmas Club
0.10%$250-Share Savings

TEN Credit Union Money Market Rates

0.50%*$300k*-Prime Money Market Account
OTHER TIERS: 0.10% Up to $2.5k | 0.25% $2.5k - $10k | 0.30% $10k - $25k | 0.35% $25k - $50k | 0.40% $50k - $100k | 0.45% $100k - $300k
0.10%$2.5k-Believe it! Money Market

TEN Credit Union Checking Account Rates

0.30%$10k-Experience Checking

TEN Credit Union CD Rates

4.95%$10k-5 Month CD Special - New Money
4.50%$5k-9 Month CD Special
4.50%$5k-7 Month CD Special
2.70%$500-36 Month CD
2.70%$500-48 Month CD
2.70%$500-60 Month CD
2.00%$500-24 Month CD
1.75%$500-18 Month CD
1.55%$500-12 Month CD
1.30%$500-9 Month CD
1.10%$500-182 Day CD
0.55%$500-91 Day CD

TEN Credit Union IRA Rates

2.70%$500-36 Month IRA
2.70%$500-48 Month IRA
2.70%$500-60 Month IRA
2.00%$500-24 Month IRA
1.75%$500-18 Month IRA
1.55%$500-12 Month IRA
1.30%$500-9 Month IRA
1.10%$500-182 Day IRA
0.55%$500-91 Day IRA

TEN Credit Union Locations
Branch Office310 Sunset DrJohnson City, TN 37604-2451
Branch Office1400 8th Ave SNashville, TN 37203-5007
Branch Office1281 S Walnut AveCookeville, TN 38501-5963
Branch Office716 Nashville PikeGallatin, TN 37066
Branch Office10431 Kingston PikeKnoxville, TN 37922
Branch Office2755 W Andrew Johnson HwyMorristown, TN 37814-3215
Branch Office1809 Mallory LnBrentwood, TN 37027
Branch Office7527 Highway 70 SNASHVILLE, TN 37221

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