April 15, 2011, Alexandria, Va. -- The National Credit Union Administration (NCUA) today placed Texans Credit Union of Richardson, Texas, into conservatorship. Texans Credit Union remains open and operating. While continuing normal member services, NCUA will work to resolve issues affecting the Texans Credit Union’s safety and soundness. Deposits at Texans Credit Union also remain protected. Administered by NCUA, the National Credit Union Share Insurance Fund (NCUSIF) continues to insure individual accounts at Texans Credit Union up to $250,000. The NCUSIF, like the FDIC’s Deposit Insurance Fund, has the backing of the full faith and credit of the U.S. Government.
Field of Membership Restrictions
Membership in Texans Credit Union is open to those who live, work, or attend school in the Texas counties of Collin, Cooke, Dallas, Denton, Ellis, Fannin, Fort Bend, Grayson, Harris, Hunt, Kaufman, Rockwall, Tarrant, Travis, or Williamson. Employees who work for a Texans Preferred Business also qualify for membership. Immediate family of a current Texans Credit Union member or of an individual who is eligible for membership also qualify for membership.
See current membership details
Texans Credit Union Is The Best
They have always been great people but it's nice to see the improvement in the service over the past year, probably added staff because they pick up the phone immediately and there are no lines and such. It's really fast and easy to get a loan from them. Will always be my preferred bank.
Neighborly Service at a Cost
I opened an account with TCU due to that my husband had banked with them since moving to Texas. I had always been with a major chain but was drawn in by the amazing customer service. I remember going to open my account, I didn't have to wait and the man helping me was extremely friendly. I remember when I lost my debit card and bills were due, I called in tears and was told a location near me could print me a new card on site same day! Every interaction I had with any employee has always been above par and that is why I have continued to keep accounts open with them. However there are drawbacks too. The portion of my paycheck that is routed to this bank is processed and available one to three days after the portion which goes to a national bank account. The app does not offer realtime account balances and often purchases don't show up for several days, which can be problematic if you have a low account balance.
Texans Credit Union
I've been a member of Texans Credit Union for about a year and they are a decent enough bank.Their auto loans are really good if you borrow enough and have good credit. Their fees are not as bad as those of a large bank but I have seen lower at other credit unions. They don't have that many branches but you can get free ATM withdrawals at many locations in town. They have a mobile app that lets you deposit checks and do online transactions. On the negative side it always seems to take a long time to get things done when I go in. The teller always needs supervisor assistance to do even the simplest transaction. This may only be my branch. Also when I recently applied for a mortgage loan they didn't seem that responsive to my requests. I initiated the application online then went into the office. They directed me to another branch to talk to one specific woman. I reached out to her but never got a response. I ended up going to Quicken Loans. Anyway this is a good bank if you're not in a hurry.
Not A Happy Member
The lack of staff at some of the branches and the service charges to get your own money out of your account is unbelievable. I plan on taking by money out of Texans Credit Union and open another account with Chase Bank to get great customer service that I've had with my first Chase account.
Worst Experience Ever From Car Loan Pay Off Perspective
Horrible!! They received/cashed the check for pay off on the 10/06 today is 10/15 still i will have to wait till 10/17 since they have 10 days period to make sure that there is no hold/stopping the check. Interestingly they closed my loan account on 10/06. Money was withdrawn from the dealership's account that bought the car on 10/07.
On 10/17 they will request Texas Title for title. And it will take another 2 weeks or so for them to send it to Texan and then Texan CU will send the title to the dealership via mail which may take another 2 weeks.
In short if you have car loan with Texan and planning to sell the car it will take more than a month for you to have a check if you have any equity.
No Communication, Nonexistent Customer Service
The "upgraded" banking system installed Aug 2012 is a disaster. It did not notify me of my balance being below the limit I had set up for notification. It had worked before but this time, no text, no email, no nothing! I had no idea there was an issue AT ALL as the Billpay feature kept emailing me that bills were being paid. By the time I figured out (FINALLY an automated email asked me to examine the Billpay as there was "a problem") Texans had assessed in excess of $600 in NSF fees, and several of the payments that had been emailed to me as "payment sent" had in fact been refused. This happened over the course of a week, as it was the first of the month and all the major bills came out then. There were 6 auto transfers from my savings account, but federal law limits auto transfers to 6 - I was unaware of this.
My beef is this: The notification system failed, AT NO TIME did any system or person tell me there was a problem. Texans has agree to return 3 of the 16 NSF charges; errors I feel would have been completely avoided if a simple notification of "balance below..." was sent. Texans accepted no responsibility for this. I am appalled that a Credit Union feels this is "excellent customer service" as the website exclaims. I do not see how an institution could stay in business if this is how "business as usual"...but oh wait... there are the $600+ NSF fees...That's how they stay in business, taking money from their patrons. I had banked there over 7 yrs. I am not a problem customer.
PLEASE PLEASE use a different bank!!
Not A Goog Bank In My Personal Opinion
I thought that Texans Credit Union was a good bank but I was surprised to find out differently.
Texans Credit Union charges for everything, even if you use your own money just to transfer money from your savings to your checking which is $7.00 dollars plus $35.00 dollars for the overdraft. I asked for online payments (bill) and found out that it costs 5 dollars per month.
I didn't know that there were better options like RBFCU, where you can open a checking account with just $5 dollar with free overdraft protection. There is no charge for transferring money from your checking to your savings to cover overdrafts to your checking account. Also, I get .15 cents every time that I use my debit card and online payments are free.
When Texans Credit Union closed the Austin branch they said that we can continue to have our accounts and use the ATM machines from some stores without charge, but many people were charged a $ 2 dollar fee for using the ATM. I work for a company where many employees have an account with Texans Credit Union because it was located in the same building. We were told call customer service to get a refund. Also I was told that if I want to close my account I only need to call by phone Texans would send me a check for my balance, but again I received an unpleasant surprise. I called and I sent an email but I was then told that I need to send a fax or mail a letter if I want to close my account. That was the only way to close an account. Even though I signed a letter about I don’t want overdraft protection to avoid paying the $35 dollars.
What happened is that I called to close my account in December 12/2011 and then on the 14th I called my insurance to charge the payment to my other bank account around 10 AM, but it was too late, Texans had processed the charge already. I have money to cover this amount but since they charge me $35 dollar for the overdraft plus the $7 dollars to transfer money from my checking to my savings now I have a negative balance of $20 dollars. If this wasn't enough, a collections lady called me last week saying that if I did not pay the $20 dollars or call her by Saturday 21 she will report me with the Credit Union Bank. Of course I did not get this call until after I sent a fax telling them that I want to close my account after 13 years with this bank. Thank God that they closed the Austin branch.
I will send the amount that my account is negative because I don't want this to affect my credit. I hope Texans finally close my account and I don't want to do business with Texans ever again. Ever.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 60806 |
| Year Chartered | 1953 |
| Employees | 238 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.19% |
| Return on Equity - YTD | 17.61% |
| Annual Interest Income | $36.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $2.15B$2.16B |
| Loans | Q2 2023vs Q2 2022 | $1.38B$1.27B |
| Deposits | Q2 2023vs Q2 2022 | $1.95B$2.00B |
| Equity Capital | Q2 2023vs Q2 2022 | $146.4MM$133.5MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$4.0MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $1.8MM$646.00K |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
