Featured Savings Rates
Featured Accounts

Texans Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
1.00%5-year CD60 Month Jumbo CD
0.20%1-year CD12 Month Jumbo CD
0.05%SavingsShare Savings

Overview / Commentary
972-348-2000
777 E Campbell Rd
Richardson, TX 75081-1891

April 15, 2011, Alexandria, Va. -- The National Credit Union Administration (NCUA) today placed Texans Credit Union of Richardson, Texas, into conservatorship. Texans Credit Union remains open and operating. While continuing normal member services, NCUA will work to resolve issues affecting the Texans Credit Union’s safety and soundness. Deposits at Texans Credit Union also remain protected. Administered by NCUA, the National Credit Union Share Insurance Fund (NCUSIF) continues to insure individual accounts at Texans Credit Union up to $250,000. The NCUSIF, like the FDIC’s Deposit Insurance Fund, has the backing of the full faith and credit of the U.S. Government.

Field of Membership Restrictions

Membership in Texans Credit Union is open to those who live, work, or attend school in Collin, Dallas, Grayson, Rockwall, Travis, Williamson Counties and select area of Denton County in Texas. Membership is also open to employees of select businesses in the listed counties.
See current membership details

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Reviews (5)

Texans Credit Union

Posted by: mhyder1 | Jun 19, 2015

I've been a member of Texans Credit Union for about a year and they are a decent enough bank.Their auto loans are really good if you borrow enough and have good credit. Their fees are not as bad as those of a large bank but I have seen lower at other credit unions. They don't have that many branches but you can get free ATM withdrawals at many locations in town. They have a mobile app that lets you deposit checks and do online transactions. On the negative side it always seems to take a long time to get things done when I go in. The teller always needs supervisor assistance to do even the simplest transaction. This may only be my branch. Also when I recently applied for a mortgage loan they didn't seem that responsive to my requests. I initiated the application online then went into the office. They directed me to another branch to talk to one specific woman. I reached out to her but never got a response. I ended up going to Quicken Loans. Anyway this is a good bank if you're not in a hurry.

Not A Happy Member

Posted by: Member | Jul 1, 2013

The lack of staff at some of the branches and the service charges to get your own money out of your account is unbelievable.  I plan on taking by money out of Texans Credit Union and open another account with Chase Bank to get great customer service that I've had with my first Chase account. 

No Communication, Nonexistent Customer Service

Posted by: LGM | May 18, 2013

The "upgraded" banking system installed Aug 2012 is a disaster.  It did not notify me of my balance being below the limit I had set up for notification.  It had worked before but this time, no text, no email, no nothing!  I had no idea there was an issue AT ALL as the Billpay feature kept emailing me that bills were being paid.  By the time I figured out (FINALLY an automated email asked me to examine the Billpay as there was "a problem") Texans had assessed in excess of $600 in NSF fees, and several of the payments that had been emailed to me as "payment sent" had in fact been refused.  This happened over the course of a week, as it was the first of the month and all the major bills came out then.  There were 6 auto transfers from my savings account, but federal law limits auto transfers to 6 - I was unaware of this.  

My beef is this:  The notification system failed, AT NO TIME did any system or person tell me there was a problem.  Texans has agree to return 3 of the 16 NSF charges; errors I feel would have been completely avoided if a simple notification of "balance below..." was sent.  Texans accepted no responsibility for this.  I am appalled that a Credit Union feels this is "excellent customer service" as the website exclaims.  I do not see how an institution could stay in business if this is how  "business as usual"...but oh wait... there are the $600+ NSF fees...That's how they stay in business, taking money from their patrons.  I had banked there over 7 yrs.  I am not a problem customer. 

 

PLEASE PLEASE use a different bank!!

Insulting Service From Rude Staff, Plus Terrible Lines

The worst customer service experience I can remember!

This used to be a decent credit union. My understanding is they expanded in too many directions and now they have been taken over by the feds. This has lead to staff cuts as well as reductions in staff quality (you get what you pay for).

I had an experience today at their Telecom Parkway location in Garland that was stunning. The branch manager, , was the rudest and most unprofessoinal individual I have encountered at any financial institution. A quick review of her Linked-In profile shows that a few months ago she was a collections clerk at a pest control company--that is evident in how she handles customers.

During my 10 minute encounter, I finally became so frustrated with her ineptness that I asked her what it would take to just close all fo my accounts. She turned to her keyboard and said "I can do that immediately!" She then proceeded to lecture me about allowing my daughter to carry my debit card for emergencies, saying that I was teaching her to be irresponsible!! I was furious!

Avoid this credit union and by all means avoid any any business relationship with .

Not A Goog Bank In My Personal Opinion

I thought that Texans Credit Union was a good bank but I was surprised to find out differently. 

Texans Credit Union charges for everything, even if you use your own money just to transfer money from your savings to your checking which is $7.00 dollars plus $35.00 dollars for the overdraft. I asked for online payments (bill) and found out that it costs 5 dollars per month. 

I didn't know that there were better options like RBFCU, where you can open a checking account with just $5 dollar with free overdraft protection. There is no charge for transferring money from your checking to your savings to cover overdrafts to your checking account. Also, I get .15 cents every time that I use my debit card and online payments are free.

 When Texans Credit Union closed the Austin branch they said that we can continue to have our accounts and use the ATM machines from some stores without charge, but many people were charged a  $ 2 dollar fee for using the ATM.   I work for a company where many employees have an account with Texans Credit Union because it was located in the same building.  We were told call customer service to get a refund. Also I was told that if I want to close my account I only  need to call by phone Texans would  send me a check for my balance, but again I received an unpleasant surprise.  I called and I sent an email but I was then told that I need to send a fax or mail a letter if I want to close my account.  That was the only way to close an account. Even though I signed a letter about I don’t want overdraft protection to avoid paying the $35 dollars.

What happened is that I called to close my account in December 12/2011 and then on  the 14th I called my insurance to charge the payment to my other bank account around 10 AM, but it was too late, Texans  had processed the charge already. I have money to cover this amount but since they charge me $35 dollar for the overdraft plus the $7 dollars to transfer money from my checking to my savings now I have a negative balance of $20 dollars.  If this wasn't enough, a collections lady called me last week saying that if I did not pay the $20 dollars or call her by Saturday 21 she will report me with the Credit Union Bank. Of course I did not get this call until after I sent a fax telling them that I want to close my account after 13 years with this bank. Thank God that they closed the Austin branch.

I will send the amount that my account is negative because I don't want this to affect my credit.  I hope Texans finally close my account and I don't want to do business with Texans ever again. Ever.

 



Health
B

Health Grade Components

Overall
NCUA #60806
Year Chartered1953
Employees229
Primary Regulator
Profit Margin
Return on Assets - YTD1.49%
Return on Equity - YTD34.44%
Annual Interest Income$27.1MM
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$1.54B$1.41B
LoansQ3 2016vs Q3 2015$705.8MM$659.6MM
DepositsQ3 2016vs Q3 2015$1.45B$1.35B
Equity CapitalQ3 2016vs Q3 2015$66.3MM$44.4MM
Loan Loss AllowanceQ3 2016vs Q3 2015$3.2MM$7.2MM
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$3.4MM$2.2MM
Real Estate OwnedQ3 2016vs Q3 2015$11.2MM$12.8MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Texans Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$25-Share Savings
0.05%$25-Travel Share Savings
0.05%$50-IRA Share
0.05%$50-Coverdell Education Savings
0.05%$50-Roth IRA Share

Texans Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%*$100k*-Performance Money Market Account
OTHER TIERS: 0.05% Up to $25k | 0.10% $25k - $100k
0.15%*$100k*-Relationship Performance Money Market Account
OTHER TIERS: 0.05% Up to $25k | 0.10% $25k - $100k
0.05%--Texans Money Market Account

Texans Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$2,500-My Texans Interest Checking

Texans Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%$1k-60 Month CD
1.00%$100k-60 Month Jumbo CD
0.65%$1k-48 Month CD
0.65%$100k-48 Month Jumbo CD
0.50%$1k-36 Month CD
0.50%$100k-36 Month Jumbo CD
0.30%$1k-24 Month CD
0.30%$100k-24 Month Jumbo CD
0.20%$1k-12 Month CD
0.20%$1k-18 Month CD
0.20%$100k-12 Month Jumbo CD
0.10%$1k-182 Day CD
0.10%$100k-182 Day Jumbo CD
0.05%$1k-91 Day CD

Texans Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%$1k-60 Month IRA
1.00%$100k-60 Month Jumbo IRA
0.65%$1k-48 Month IRA
0.65%$100k-48 Month Jumbo IRA
0.50%$1k-36 Month IRA
0.50%$100k-36 Month Jumbo IRA
0.30%$1k-24 Month IRA
0.30%$100k-24 Month Jumbo IRA
0.20%$1k-12 Month IRA
0.20%$100k-12 Month Jumbo IRA
0.20%$1k-18 Month IRA
0.10%$1k-182 Day IRA
0.10%$100k-182 Day Jumbo IRA
Locations

Texans Credit Union has 13 locations. Click to view all Texans Credit Union locations.