Texas Bay Credit Union is headquartered in Houston and is the 50th largest credit union in the state of Texas. It is also the 585th largest credit union in the nation. It was established in 1936 and as of December of 2019, it had grown to 153 employees and 47,163 members at 8 locations. Texas Bay Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Texas Bay Credit Union is open to those who live, work, worship, or attend school in Fort Bend County, Texas. Also eligible for memberships include those who live, work, worship, or attend school in specific geographic areas of Houston, Texas (FM 1960, Hwy 146, and Hwy 6), or within a 10-mile radius of a branch. Employees of more than 90 SEGs, including several large petrochemical companies, also qualify for membership.
See current membership details
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Good Credit Union
I became a member in 2015 when I financed my car. I only had one incident with them and I was given the wrong information when I refinanced my new car in 2017. I was pretty upset that they didn't take ownership on the information that was given to me, I felt like they could have done a better job at handling that situation. Normally I would stop doing business if I received bad customer service, however out of the 4 years I have been with this credit union that was the only bad experience. Every time I call or go up to the a branch I always get great customer service and that is a plus for me.
Love This CU!
I love Texas Bay! They have always been there for me when I’ve been down on my luck. They’ve given me second chances on my loans and have worked with me when my husband got sick and couldn’t work. They go above and beyond for you, you just have to be honest. They also have really good rates.
Love This Bank.
I have been a member of TBACU for 4 yrs now. They are areas always professional and treated me with courtesy and respect. They have proven to me that the customer is always right. And the pay interest on their checking accounts. What!!!!!!!
GOOD BANK AND GOOD SERVICE
I LOVE TBACU, GOOD SERVICE, BUT I THINK WE NEED MORE LOCATIONS IN HOUSTON AREA!!!!! I HAVE BEEN WITH THEM FOR ALMOST 4 YEARS AND THEY ALWAYS TREAT ME WITH COURTESY AND RESPECT.
Hidden fees
I have accounts at tbacu that I like to forget about. It is almost a safety net of money. But I realized that they were charging me fees for not making any actions. I had multiple of these fees add up because I was not paying attention. Thry told me all I have to do is log in into my account to get these fees to stop. So now I have an alarm every six months to log into the web site so I no longer get these inactive fees. Luckily they waived the previous fees that I had gotten but it's just a pain to always have to log in.
STAY AWAY !!
If I could rate this banking institution a -1,000 I would, it is THAT BAD. Charges under $5 are always getting taken out, when you call customer services they are as clueless about it as you are. They can NEVER provide you with a solid answer or solution to your issues. It is always stories and excuses as to why things aren't working how they should. My online banking is not up to date, over the phone they tell me about several of charges that do not appear on my online banking. Then when I ask why isn't it real time update (with other banks they show pending AND cleared charges), they want to give me a story on how they were looking at their screen wrong, how they were "interpreting the numbers" without ever answering my question. I am constantly having issues with my card, I have never been able to do a transaction online or handle any payments. When I call about it they feed me nonsense saying they have to "force my card to work" on their end WHICH IT SHOULD BE WORKING FROM THE GET GO. They have to allow it to do the purchase or they were doing a system update which is why my card didn't work. I don't know in what century they think they are doing business in but their "update" shouldn't delay my card from working nor should I have to call them every single time so they can allow for me to do an online transaction. This banking institution is the WORSE . I DO NOT RECOMMEND.
Worst Customer Service!!!
I had a vehicle financed through Texas Bay Area Credit Union and it has been the worst experience ever. I have hung up with customer service crying due to the unfair treatment I have received. I refinanced my vehicle to get rid of all the chaos I had to go through with this credit union. Every time I would request a manager I would get transferred and eventually the call would get disconnected. They made me drive all the way to the Fuqua location once because they didn't know how to help me at the West Lake Houston location. I would NEVER refer anyone to this credit union.
Scary Experience!
I had been a customer of TBACU for 20+ years and never had a problem. Then, they screwed up some internal paperwork and gave the IRS false information on one of my accounts. It only cost me aggravation initially, because I always had my information together and was able to prove that the bank was wrong. But then, one day, they tried to force me to sign false documents. When I refused, they froze my account and would not respond to calls. I had to call the FBI to get my money out of the bank. My guess is they were in trouble with the regulators and were trying to cover themselves for it. This is a very dangerous institution, they were almost able to steal my money. I have this all well documented with the regulatory agencies
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67465 |
| Year Chartered | 1936 |
| Employees | 153 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.45% |
| Return on Equity - YTD | 4.57% |
| Annual Interest Income | $25.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $501.8MM$442.7MM |
| Loans | Q4 2019vs Q4 2018 | $400.7MM$371.1MM |
| Deposits | Q4 2019vs Q4 2018 | $414.7MM$360.1MM |
| Equity Capital | Q4 2019vs Q4 2018 | $50.0MM$47.7MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $5.0MM$5.3MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $4.8MM$5.5MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$0 |