Texas Trust Credit Union is headquartered in Arlington and is the 18th largest credit union in the state of Texas. It is also the 239th largest credit union in the nation. It was established in 1936 and as of June of 2023, it had grown to 318 employees and 134,688 members at 21 locations. Texas Trust Credit Union's CD rates are 5X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Texas Trust Credit Union is open to those who live, work, or worship in Dallas, Henderson, Tarrant, or Tom Green Counties in Texas, or in select areas of Denton, Ellis, or Johnson Counties. Membership is also open to UT Arlington alumni and students (current or incoming).
See current membership details
Terrible Customer Service
My debit card number was stolen. They close out the card & tell me it can take 7-14 days to get a card or I can drive to the nearest branch. I call before I leave. 20 min drive get to the bank only to be told they can't make a card for me because they decided to close early. I left work early in bad weather. It was ONE card!! Way to go!! Great customer service!! We will be closing this account.
Getting Cash
I presented a check from a member, I'm not a member, and had to present my DL for verification. All good. UNTIL, they wrote my DL #, my address, phone number and date of birth on the back of the check. I know this member only via him buying something from my Craigslist ad. So now HE has all my ID and identity theft comes to mind. NEVER utilize this bank for anything!
GREEDY BIG BROTHER
TTCU has chosen to freeze for seven business days a cashier check from Chase bank that is a local clearing partner, when the funds should have been made available 2 business days from the date of deposit. They have let $3K release today (5 business days after the deposit); however, maintain to freeze the other funds for a total of 7 business days. According to the big man and statement below, they are suppose to assist our friends into realistic belief that they are indeed better than the competition?????? Second federal law states that a cashier check can only be held for 2 days when it is drawn within the local area when two institutions are clearing each other's checks.
Additionally, the local branch manager did not return a call today regarding a question about the clearing and why the funds were not released according to the Federal Regulations that are stipulated below. Wonder why the will not address their friends and neighbors? And an institution in the community since 1936?
Needless to say they are a true Texas institution full of bull and no real substance.
"Texas Trust exists for one simple purpose. To help build brighter financial futures. Our members are our friends, neighbors and business leaders, and we've been helping them to live brighter since 1936. Due to our commitment to service so great our members will brag about it and a "can do" attitude, Texas Trust has grown into a network of neighborhood branches with assets worth well over a half-billion dollars.
Despite our phenomenal growth, we maintain the spirit of a member-owned, personal finance cooperative with the same small-town, friendly service we've offered our members since we opened our doors. Serving the counties of Dallas, Tarrant, Henderson and majority of Ellis and Johnson counties, Texas Trust is ready to show you what living brighter is all about."
Jim Minge
Federal Regulations directly posted online
§4003. Safeguard exceptions
(a) New accounts
Notwithstanding section 4002 of this title, in the case of any account established at a depository institution by a new depositor, the following provisions shall apply with respect to any deposit in such account during the 30-day period (or such shorter period as the Board, jointly with the Director of the Bureau of Consumer Financial Protection, may establish) beginning on the date such account is established—
(1) Next business day availability of cash and certain items
Except as provided in paragraph (3), in the case of—
(A) any cash deposited in such account;
(B) any funds received by such depository institution by wire transfer for deposit in such account;
(C) any funds deposited in such account by cashier's check, certified check, teller's check, depository check, or traveler's check; and
(D) any funds deposited by a government check which is described in subparagraph (A), (B), or (C) of section 4002(a)(2) of this title,
such cash or funds shall be available for withdrawal on the business day after the business day on which such cash or funds are deposited or, in the case of a wire transfer, on the business day after the business day on which such funds are received for deposit.
NSF & Transfer Fees
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Suggest anyone that uses Texas Trust Credit Union, look at your statements for NSF fees, especially if there are fees being charged with sufficeint funds in the account.
If so, please go to: http://cud.texas.gov/page/file-a-complaint-against-a-credit-union and file a complaint - asap.
There might be problem -
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35 Years Means Nothing To This Bank
I have banked here for over 35 years. We currently have 6 accounts here 3 for my grandchildren. All was well until I paid off a 35,000 loan with them. After 35 years of banking here, and paying off a loan, they downgraded me from an Eagle member to a Community member. That's when the problems started. Everytime a transfer is done from my savings into my checking they started charging me 5.00. Might not sound like much but when you're out of state on vacation spending your own money, it adds up. Then when I sent an email inquiring about the charges, Angela, responded rather rudely. After several emails, trying to understand why they downgraded me to a community member and started with all these charges, we are considering closing all 6 accounts with them. After 35 years, that's the thanks we get. We had no warning they changed our status or the charges would begin for transferring MY money. Go figure! What happened to customer service? 35 years means nothing!
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68434 |
| Year Chartered | 1936 |
| Employees | 318 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.34% |
| Return on Equity - YTD | 4.49% |
| Annual Interest Income | $34.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $2.02B$1.94B |
| Loans | Q2 2023vs Q2 2022 | $1.54B$1.47B |
| Deposits | Q2 2023vs Q2 2022 | $1.53B$1.53B |
| Equity Capital | Q2 2023vs Q2 2022 | $154.0MM$161.4MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$1.6MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $4.8MM$774.00K |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
