The Bancorp Bank is headquartered in SIOUX FALLS and is the 3rd largest bank in the state of South Dakota. It is also the 179th largest bank in the nation. It was established in 2000 and as of December of 2024, it had grown to 771 employees at 1 location. The Bancorp Bank has a B+ health rating.
Just Lies Why Do People Like This
I do wish I can give this place no stars ok I was lead to believe that I get my money two days early I have a chime account which I just switched too an the switched my account without me giving them anything ok cool they doing it threw adp which was great for me that was two weeks ago now with me getting my money two days early is awsome now I'm back again two weeks later my money got deposited yesterday 12/17 into adp an chime didn't deposit my money onto my card seeing how it comes two days early seeing how they switched me with no problem an now I'm waiting for my money to be giving to me on 12/18 but wait they don't do deposit on the weekend but my dam money was ready 12/17 yes you guys suck if you do get a law suit it's just what yall need it's a shame that people have to go threw all this I sat an read all these reviews but it's to late should have read them first ?? the thing is yes these company do prey on people an yes we take a chance but for us it's a wake up call soon as I get my funds I'm switching my account so fast I'm so sorry for all the people who experienced you guys in some type of unsatisfied way an one day you guys gone faze out because of what you guys do to people like all the ones that on this review our middle fingers are up to you....
Worst Customer Service And Wait Time In The Industry
I needed help one day from customer service so at first attempt I emailed support, they auto-responded with a message that said I could expect it to be 4-5 days to receive a response. I then tried calling, entered my ss#, my date of birth and the last 4 digits of my card like it asked and it kept telling me that the information didn't match. I then tried the other option and they said waiting time was 15-45 minutes. I waited a while and finally decided I don't trust my money with companies who do business like this. I also was not allowed to change my address via my computer, they make you do it from the app then tell you that if you want your card sent to your new address you have to call them. You know on that customer service line they don't answer and give you the rigamaroe on. Thank God I was smart enough not to deposit that much money in this account, I will stick with Bank of America. Varo is a sham designed to prey on the desperate. Had I not of already had other accounts elsewhere I would have had a serious issue.
Fraud Activity
Someone used my identity to open up a fraudulent acct. The customer service rep was unable and unwilling to help. I have to send a general email to get any help?? You would think they would have someone who could help so frustrated still waiting on a response. Worst bank to work with!
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35444 |
| Year Established | 2000 |
| Employees | 771 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.9% |
| Return on Equity - YTD | 26.45% |
| Annual Interest Income | $549.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $8.71B$7.69B |
| Loans | Q4 2024vs Q4 2023 | $6.3B$5.67B |
| Deposits | Q4 2024vs Q4 2023 | $7.76B$6.69B |
| Equity Capital | Q4 2024vs Q4 2023 | $871.4MM$893.3MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $31.9MM$27.4MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $37.8MM$9.7MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $62MM$16.9MM |