The Bancorp Bank is headquartered in Wilmington and is the 9th largest bank in the state of Delaware. It is also the 230th largest bank in the nation. It was established in 2000 and as of September of 2019, it had grown to 619 employees at 1 location. The Bancorp Bank has a B health rating.
Have a checking and savings account. You can either make deposits through an ATM for a fee or you can mail in checks for deposit. If you take money out of the ATM and you mail in your ATM receipt, you will be credited back your ATM fee. I love that!! It is very easy to go online and switch money between accounts, and of course you can opt out of paper statements as the online banking is easy to manage. In addition to savings and checking accounts, they also offer money marker accounts, IRA's, CD's, and business accounts. The few times I have had to call into customer service, they took care of the issue immediately, which is a good thing because most traditional banks take days to fix an issue. I am totally satisfied with this way of banking, I don't have to wait in lines, or drive thru's, and for me it is a great way to bank.
I was curious to see how an Internet-only bank worked and, particularly, if I would be satisfied. I use the bank to transfer funds from different sources to my PayPal debit card. A savings account is an option, but I don't have one with them. Overall I'm satisfied. That said:
There is a delay in funds from the source, usually 24-48 hours. The delay has been up to 3 or 4 days a couple of times recently. I guess this is reasonable, but when I spend money from my checking account using my debit card there is no delay. I guess I just don't understand the process between getting my money and a transfer from my account. I imagine they prefer I don't understand. I'm glad money is taken out of my account immediately, I wish money was put in immediately.
The one time I tried to get customer service it was impossible. It turned out the problem I had was with the entity sending money to me and not the bank. But still. . .
I been trying to close out an IRA that was placed with this bank when I left my job last year. They claim it takes 20 business days to close the account and an additional number of days to receive the funds. Customer service refuses to allow you to speak with management. Mange money lied and say she would give weekly updates on account closure. Rest assured this bank is awful !!!!!!!
|FDIC Certificate #||35444|
|Return on Assets - YTD||1.59%|
|Return on Equity - YTD||16.94%|
|Annual Interest Income||$136.0MM|
|Assets and Liabilities|
|Assets||Q3 2019vs Q3 2018||$4.95B$4.36B|
|Loans||Q3 2019vs Q3 2018||$2.30B$1.99B|
|Deposits||Q3 2019vs Q3 2018||$4.36B$3.87B|
|Equity Capital||Q3 2019vs Q3 2018||$475.5MM$381.9MM|
|Loan Loss Allowance||Q3 2019vs Q3 2018||$10.4MM$8.1MM|
|Unbacked Noncurrent Loans||Q3 2019vs Q3 2018||$23.4MM$32.9MM|
|Real Estate Owned||Q3 2019vs Q3 2018||$25.7MM$29.1MM|
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|The Bancorp Bank Locations|
|The Bancorp Bank||409 Silverside Road||Wilmington, DE 19809|