The Bancorp Bank is headquartered in Wilmington and is the 11th largest bank in the state of Delaware. It is also the 228th largest bank in the nation. It was established in 2000 and as of September of 2016, it had grown to 579 employees at 1 location. The Bancorp Bank has a C- health rating.
I was curious to see how an Internet-only bank worked and, particularly, if I would be satisfied. I use the bank to transfer funds from different sources to my PayPal debit card. A savings account is an option, but I don't have one with them. Overall I'm satisfied. That said:
There is a delay in funds from the source, usually 24-48 hours. The delay has been up to 3 or 4 days a couple of times recently. I guess this is reasonable, but when I spend money from my checking account using my debit card there is no delay. I guess I just don't understand the process between getting my money and a transfer from my account. I imagine they prefer I don't understand. I'm glad money is taken out of my account immediately, I wish money was put in immediately.
The one time I tried to get customer service it was impossible. It turned out the problem I had was with the entity sending money to me and not the bank. But still. . .
I been trying to close out an IRA that was placed with this bank when I left my job last year. They claim it takes 20 business days to close the account and an additional number of days to receive the funds. Customer service refuses to allow you to speak with management. Mange money lied and say she would give weekly updates on account closure. Rest assured this bank is awful !!!!!!!
I had a prepaid card that was issued through the Bancorp bank and apparently the morning I have my tax refund deposited into the account they decided they were going to close it after receiving the refund instead of sending it back and having a check sent to me from the IRS know they had to accept it and now I'm dealing with the Bancorp bank I did receive a check with the amount for my refund from the Bancorp bank but I couldn't even get it cashed the check cashing place said they could not verify the funds so I had to bring it to a regular bank regions bank and open up a checking account with the deposited check from the Bancorp bank and they tell me they're going to have to put a 7 business day hold on the check I will not have access to my $6819 check until the following Friday this was recent I deposited the check on February 17th 2016 and was told that the check would not be available to me until February 26th 2016 and that's as long as the funds are verified so at this point the Bancorp bank still holds possession of my money and I'm very highly pissed off right now and because instead of having the money to pay my bills and take care of my three children I'm still waiting on this awful bank to finish the process of returning my money so I've already made complaint with the Better Business Bureau twice I've made a complaint with the FDIC twice I've made a complaint with the State Attorney's Office in charge of Consumer Services once my next step is further and hopefully I won't have to go there so wish me luck that I receive the deposit by February 26th 2016 and hopefully Bancorp bank resist because I've also spent many many messages to the fraud department of who I got the first message of them closing my account
|FDIC Certificate #||35444|
|Return on Assets - YTD||-2.04%|
|Return on Equity - YTD||-29.89%|
|Annual Interest Income||$75.0MM|
|Assets and Liabilities|
|Assets||Q3 2016vs Q3 2015||$4.20B$4.71B|
|Loans||Q3 2016vs Q3 2015||$2.12B$1.93B|
|Deposits||Q3 2016vs Q3 2015||$3.78B$4.39B|
|Equity Capital||Q3 2016vs Q3 2015||$326.7MM$299.4MM|
|Loan Loss Allowance||Q3 2016vs Q3 2015||$6.1MM$4.2MM|
|Unbacked Noncurrent Loans||Q3 2016vs Q3 2015||$55.0MM$56.5MM|
|Real Estate Owned||Q3 2016vs Q3 2015||$16.2MM$19.5MM|
Sorry, we do not have rate data for The Bancorp Bank.
|The Bancorp Bank Locations|
|The Bancorp Bank||409 Silverside Road||Wilmington, DE 19809|