The Bancorp Bank is headquartered in Wilmington and is the 10th largest bank in the state of Delaware. It is also the 246th largest bank in the nation. It was established in 2000 and as of December of 2018, it had grown to 592 employees at 1 location. The Bancorp Bank has a B health rating.
Totally satisfied - never an issue
Have a checking and savings account. You can either make deposits through an ATM for a fee or you can mail in checks for deposit. If you take money out of the ATM and you mail in your ATM receipt, you will be credited back your ATM fee. I love that!! It is very easy to go online and switch money between accounts, and of course you can opt out of paper statements as the online banking is easy to manage. In addition to savings and checking accounts, they also offer money marker accounts, IRA's, CD's, and business accounts. The few times I have had to call into customer service, they took care of the issue immediately, which is a good thing because most traditional banks take days to fix an issue. I am totally satisfied with this way of banking, I don't have to wait in lines, or drive thru's, and for me it is a great way to bank.
My Bancorp Experience
I was curious to see how an Internet-only bank worked and, particularly, if I would be satisfied. I use the bank to transfer funds from different sources to my PayPal debit card. A savings account is an option, but I don't have one with them. Overall I'm satisfied. That said:
There is a delay in funds from the source, usually 24-48 hours. The delay has been up to 3 or 4 days a couple of times recently. I guess this is reasonable, but when I spend money from my checking account using my debit card there is no delay. I guess I just don't understand the process between getting my money and a transfer from my account. I imagine they prefer I don't understand. I'm glad money is taken out of my account immediately, I wish money was put in immediately.
The one time I tried to get customer service it was impossible. It turned out the problem I had was with the entity sending money to me and not the bank. But still. . .
Undelivered Debit Card
i didnt recieved my card,its been almost one year
Horrible Baning System.
I been trying to close out an IRA that was placed with this bank when I left my job last year. They claim it takes 20 business days to close the account and an additional number of days to receive the funds. Customer service refuses to allow you to speak with management. Mange money lied and say she would give weekly updates on account closure. Rest assured this bank is awful !!!!!!!
Data as of Q4 2018
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35444 |
| Year Established | 2000 |
| Employees | 592 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.11% |
| Return on Equity - YTD | 26.95% |
| Annual Interest Income | $148.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2018vs Q4 2017 | $4.46B$4.70B |
| Loans | Q4 2018vs Q4 2017 | $2.35B$2.16B |
| Deposits | Q4 2018vs Q4 2017 | $3.95B$4.28B |
| Equity Capital | Q4 2018vs Q4 2017 | $396.8MM$313.0MM |
| Loan Loss Allowance | Q4 2018vs Q4 2017 | $8.7MM$7.1MM |
| Unbacked Noncurrent Loans | Q4 2018vs Q4 2017 | $30.3MM$23.7MM |
| Real Estate Owned | Q4 2018vs Q4 2017 | $27.2MM$34.1MM |
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| The Bancorp Bank Locations | ||
|---|---|---|
| The Bancorp Bank | 409 Silverside Road | Wilmington, DE 19809 |