The Bancorp Bank is headquartered in Wilmington and is the 10th largest bank in the state of Delaware. It is also the 218th largest bank in the nation. It was established in 2000 and as of December of 2021, it had grown to 651 employees at 1 location. The Bancorp Bank has an A health rating.
Totally satisfied - never an issue
Have a checking and savings account. You can either make deposits through an ATM for a fee or you can mail in checks for deposit. If you take money out of the ATM and you mail in your ATM receipt, you will be credited back your ATM fee. I love that!! It is very easy to go online and switch money between accounts, and of course you can opt out of paper statements as the online banking is easy to manage. In addition to savings and checking accounts, they also offer money marker accounts, IRA's, CD's, and business accounts. The few times I have had to call into customer service, they took care of the issue immediately, which is a good thing because most traditional banks take days to fix an issue. I am totally satisfied with this way of banking, I don't have to wait in lines, or drive thru's, and for me it is a great way to bank.
My Bancorp Experience
I was curious to see how an Internet-only bank worked and, particularly, if I would be satisfied. I use the bank to transfer funds from different sources to my PayPal debit card. A savings account is an option, but I don't have one with them. Overall I'm satisfied. That said:
There is a delay in funds from the source, usually 24-48 hours. The delay has been up to 3 or 4 days a couple of times recently. I guess this is reasonable, but when I spend money from my checking account using my debit card there is no delay. I guess I just don't understand the process between getting my money and a transfer from my account. I imagine they prefer I don't understand. I'm glad money is taken out of my account immediately, I wish money was put in immediately.
The one time I tried to get customer service it was impossible. It turned out the problem I had was with the entity sending money to me and not the bank. But still. . .
Undelivered Debit Card
i didnt recieved my card,its been almost one year
Just Lies Why Do People Like This
I do wish I can give this place no stars ok I was lead to believe that I get my money two days early I have a chime account which I just switched too an the switched my account without me giving them anything ok cool they doing it threw adp which was great for me that was two weeks ago now with me getting my money two days early is awsome now I'm back again two weeks later my money got deposited yesterday 12/17 into adp an chime didn't deposit my money onto my card seeing how it comes two days early seeing how they switched me with no problem an now I'm waiting for my money to be giving to me on 12/18 but wait they don't do deposit on the weekend but my dam money was ready 12/17 yes you guys suck if you do get a law suit it's just what yall need it's a shame that people have to go threw all this I sat an read all these reviews but it's to late should have read them first ?? the thing is yes these company do prey on people an yes we take a chance but for us it's a wake up call soon as I get my funds I'm switching my account so fast I'm so sorry for all the people who experienced you guys in some type of unsatisfied way an one day you guys gone faze out because of what you guys do to people like all the ones that on this review our middle fingers are up to you....
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35444 |
| Year Established | 2000 |
| Employees | 651 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.81% |
| Return on Equity - YTD | 19.35% |
| Annual Interest Income | $222.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $6.85B$6.28B |
| Loans | Q4 2021vs Q4 2020 | $5.12B$4.54B |
| Deposits | Q4 2021vs Q4 2020 | $6.05B$5.57B |
| Equity Capital | Q4 2021vs Q4 2020 | $686.2MM$575.3MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $17.8MM$16.1MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $7.7MM$23.1MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $19.2MM$22.0MM |