The Fidelity Bank is headquartered in Fuquay Varina and is the 8th largest bank in the state of North Carolina. It is also the 420th largest bank in the nation. It was established in 1909 and as of December of 2019, it had grown to 451 employees at 53 locations. The Fidelity Bank has an A+ health rating.
Good Local Bank
I've been a customer at Fidelity Bank for over 5 years and my experience has been very positive. The customer service representatives have for the most part been very polite, knowledgeable and helpful. I occasionally get a teller who is a little socially awkward or who seems not to quite know what they're doing; I usually assume these people are new and still getting into the swing of things. I think a $35 overdraft fee is a bit much but I accidentally overdrafted a couple of times and Fidelity was willing to waive the fee when I explained to them what happened. Their website is fine, I never have any problems with it, but it's impossible to check on my phone and I wish they had a mobile-formatted site. The parking lot at their main branch is like a labyrinth. The West Scranton branch is open on Sunday for a couple hours which really comes in handy sometimes. Altogether, I've been very pleased with my experience with Fidelity Bank and would be happy to recommend them.
Disappointed
I tried to deposit 20.00 into a savings account and the page jumped and it was saying I’d deposited 2,000!
So I called the bank in fuquay because the local Biscoe branch wouldn’t answer the phone for me.
They didn’t answer when she called either.
Nor when I called them again.
She sent them an email about forgiving the 30.00 stop payment charge but they didn’t .
I’ve been with them for over 30 years.
My business is not valued at all.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11507 |
| Year Established | 1909 |
| Employees | 451 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.45% |
| Return on Equity - YTD | 13.26% |
| Annual Interest Income | $75.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $2.07B$1.93B |
| Loans | Q4 2019vs Q4 2018 | $1.22B$1.12B |
| Deposits | Q4 2019vs Q4 2018 | $1.82B$1.72B |
| Equity Capital | Q4 2019vs Q4 2018 | $236.8MM$201.6MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $17.8MM$16.8MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $1.5MM$1.7MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $250.00K$1.7MM |
