The Provident Bank

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Great Bank

Posted by: allright | Apr 29, 2016

I have had all my main accounts at the Leonia Branch for years.

The Manager and all the workers have been friendly and extremely helpful

When a mistake was made they corrected it immediately

As for overdraft fees all banks charge them. Simple solution is keep your records up to date and dont
over draw your account

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2

I Had The Smart Checking Account And I Was Stunned That I Didn't Get The High Interest One Month

Posted by: Anonymous | May 23, 2010

I had the Smart Checking account and I was stunned that I didn't get the high interest one month. They said there is a charge comes in as pin-based purchase. It was the online payment of my cell phone bill. Although they acknowledged that it can't be pin-based (since it's online transaction), they said "it comes in as pin-based and there is nothing they can do about it." So don't be so certain that your signature based transactions will be counted as signature based.

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6

IMPOSSIBLE To Use Your Own Money

Posted by: Tony Monaco | Oct 10, 2016

They will find any reason in the world to reject one of your transactions... saying that you need to contact them to raise your daily limit. CONFIRMING IS LIKE PULLING TEETH IF THEY ARE ACTUALLY WORKING WHEN YOU NEED TO MAKE A PURCHASE.

Sometimes they just reject transactions for "Potential Fraudulent Activity" and shut down your card. You have to walk away from the sales counter, unable to access your own money and talk to them later. The mobile app? A joke. Fingerprint scan, passwords, etc and they STILL make you re-verify by asking your great grandmother's maiden name and the street you grew up on.

It's great security right? Helps you to keep your money secure? HAH! I've had one company fraudulently take money out of my account on TWO occasions now. Provident Customer Service told me essentially "too bad, work it out with them directly". All of this security to inconvenience you, the account holder and keep YOU away from YOUR money while other businesses can take what they want. Ridiculous.

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1

Fraud But No Fraud

Posted by: Aelx Nervo | Mar 26, 2016

I just turned 18 and I'm very aware and conscious about where my money is and goes. I want to make the most out of my money. So when I saw their Green Checking account with 1% interest on balances $50-$1000 I jumped on it. Well, it's online only, which is perfectly fine, but does require that you go through different steps than that if you were to be in a branch. Well, my first application didn't go through because I wasn't 18. Then the 2nd application did go through because the "expiration date was wrong on my driver's license," which infact false because it was a temporary license. (When you turn 18 in the State of Texas they require you to get a new license.) So, I called them up the next day and they said "just keep applying til it goes through." Which was strange considering all the information was correct and right, but I did so because he said their was "something wrong with my ID." So I ended up calling DPS down in Austin, Texas, the Capital of the State of Texas, and told them what was going on and if I could have the expiration of my license that was coming in the mail. They told me, and I use that date in order to complete a new application, but yet again it failed. So I then contacted them as there was literally nothing else I could change. Rico said that when Mannie had told me "to keep on applying" was "COMPLETELY wrong information." You're only allowed one try at the application every 30 days and that since I've applied so many times he'd have to send this higher up. Well he did and Gregory the higher up said he'd need to verify my account and check into a couple of days. I plead my case and told him that I could send picture proof evidence of everything. He said it could help, but wouldn't be the determining factor in the end to move forward with the account. He said he'd call back in 2 days to tell what's going on, well I'll have you know, this bank never calls back, you gotta call them and intiate the conversation. So, 2 days later I called him and he said he still, yet, need more time, and could give me an answer the next day. I contact him the next day, only to find that my case was passed to the HEAD of the FRAUD DEPARTMENT, Roxanne K. She said they need to get in contact with my dad.? Well I got him on the phone (3 way phone call) and she really didn't say much to me or my dad at all. Except that a "new" account can't be opened for another 30 days, and that if I called in beginning (which I did and spoke with Mannie, and she obviously didn't take this into consideration because she refuse to make an exception to the 30 day limit) that maybe she could do something. But I'm presisant and stubborn and come April 4th 12:00 AM, I will be and Provident Bank's website applying for a Green Checking account. They haven't heard the last of me. Lol.

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1

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Data as of Q4 2017

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Health Grade Components

Overall
FDIC Certificate #	12010
Year Established	1839
Employees	1006
Primary Regulator	FDIC

Profit Margin
Return on Assets - YTD	0.98%
Return on Equity - YTD	7.65%
Annual Interest Income	$323.8MM

Assets and Liabilities
Assets	Q4 2017vs Q4 2016	$9.84B$9.50B
Loans	Q4 2017vs Q4 2016	$7.27B$6.94B
Deposits	Q4 2017vs Q4 2016	$6.76B$6.61B
Equity Capital	Q4 2017vs Q4 2016	$1.24B$1.18B
Loan Loss Allowance	Q4 2017vs Q4 2016	$60.2MM$61.9MM
Unbacked Noncurrent Loans	Q4 2017vs Q4 2016	$33.9MM$40.8MM
Real Estate Owned	Q4 2017vs Q4 2016	$6.9MM$8.0MM

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