Tioga State Bank is headquartered in Spencer and is the 78th largest bank in the state of New York. It is also the 1,541st largest bank in the nation. It was established in 1884 and as of March of 2021, it had grown to 99 employees at 11 locations. Tioga State Bank has an A health rating.
For A Small Bank Customer Service Suffers As Does Convenience
I've been with this 'small' bank for YEARS, but recent customer service flubs is going to make me switch to Scottrade Bank where I have a brokerage account. At least at Scottrade I can talk to people easier after 4pm, etc. Tioga State Bank recent flubs, IMO? 1) Posting a check to my account from Aug. 2012 when the check states VOID AFTER 90 DAYS, the date posted was Jan. 25, 2013. Well after 90 days. 2) Deposit funds deposited LATE due to the MY branch office has a PO BOX and "HAS to WAIT UNTIL SOMEONE IS AVAILABLE TO GO PICK UP MAIL". That's the answer i rec'd when I inquired why my deposit was not posted yet. This was at 3:45PM! MAIL WAS STILL NOT picked up! Hard to believe that way of doing business in 2013, IMO. The result was a $30 fee from the bank becos the same day a bill was posted. Either one of the items mentioned above could have warranted customer service contact. Seems a good way to charge extra fees. This happened on the same day. Customer mail does not seem to be important to Tioga. I could list other things also, but... I gave 2 stars instead of 1 becos I assume the employees mean well but are bound by this banks procedures. And the bank never finds fault with themselves. I did contact customer service and management. Answers are "It's another bank's fault and the customer's fault." This is why I've moved the bulk of my $ to my brokerage account and will look to close Tioga Bank account and move the remaining $ elsewhere.
Cant Make Deposits By Atm
Two days after opening my account I found out that I couldn't make deposits to this bank via arms... I also discovered that I couldn't do a joint account with my 12 year. Decided to move my money elsewhere and the want $25.00 plus change. When I found this out I told them to stop. As I was walking out the door, the main branch manager instructed the worker to close the account and mail the check.. extremely rude...which is a shame because I was hoping to bank locally. Beware. They are a bank just looking to charge fees any way they can.
Data as of Q1 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 9410 |
| Year Established | 1884 |
| Employees | 99 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.25% |
| Return on Equity - YTD | 9.92% |
| Annual Interest Income | $5.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2021vs Q1 2020 | $569.9MM$485.3MM |
| Loans | Q1 2021vs Q1 2020 | $364.9MM$327.3MM |
| Deposits | Q1 2021vs Q1 2020 | $496.5MM$411.7MM |
| Equity Capital | Q1 2021vs Q1 2020 | $69.4MM$59.4MM |
| Loan Loss Allowance | Q1 2021vs Q1 2020 | $6.2MM$5.2MM |
| Unbacked Noncurrent Loans | Q1 2021vs Q1 2020 | $5.3MM$1.2MM |
| Real Estate Owned | Q1 2021vs Q1 2020 | $0$0 |
