TotalDirectBank

Deposits held and insured by City National Bank (FL)

Smooth Sailing During Initial Process

Posted by: |

Just opened an account after doing some major research because I had not heard of them before. I am an elderly person looking for a solid account with my wife as joint and need to ensure my money is safe!! They are indeed FDIC insured by a parent company, City National Bank of Florida. I called and asked some questions about their deposit and withdrawal policy. The rep was clear and provided the answers that I needed. Setting up an account online was, in my opinion, straightforward and very similar to other banks I've used in the past. I've had terrible situations with bank's that I've had no prior experience with. A big red flag for me is a customer rep that seems annoyed at my questions! We will see how things go with Total Direct Bank as I continue my relationship with them. So far they have the second best CD rate on the list and I felt they are doing a good job of presenting themselves. I will update my comment if my experience later on changes from my initial one.

I Got Lucky...Finally

I had a CD with discover and they kept giving me the runaround. When I tried to pull the CD the customer service dept. told me that they would give me a better rate to keep it. I agreed and guess what? MY RATE NEVER CHANGED! My CD wasn't even showing on my online banking acct. CONVENIENTLY, as soon as the renewal window for the CD was over, it was showing again on my dashboard. I expected better from a HUGE bank ranked highest in client satisfaction by JD Power!!! SOOO, I was FINALLY able to pull my money and took a gamble on Total Direct Bank based on the reviews and so far I have to say I am content. MUCH BETTER RATE ANYWAY! I may have to call in but I am fine with it so long as I get what I want. Just my opinion. Good luck.

Too Frustrating To Use

There is hardly anything you can do to manage your account online. You have to call (and wait) to get any info or make any changes. You cannot transfer out of this account to another bank. You cannot specify a limit to how they can use your private information in sharing with others--you have to write the bank and send that request via US mail! I am closing my sizable account. (That's the only way I can get my money out). I would not recommend this bank. The hassle more than from any other bank I have ever used.

Disappointing

Posted by: |

Unable to open a CD from this bank on their website. Tried twice, once as an individual and once as joint account. After taking 15 minutes each time to fill in all the info, I get a message saying that I cant open an account or a CD online. Shouldnt be this difficult to open an account on an online bank. I should not have to call the bank to open an account.

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Health
A

Data as of Q2 2021

Data displayed below is for insuring bank: City National Bank (FL)
Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #20234
Year Established1970
Employees910
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.17%
Return on Equity - YTD11.02%
Annual Interest Income$281.5MM
Assets and Liabilities
AssetsQ2 2021vs Q2 2020$20.24B$17.45B
LoansQ2 2021vs Q2 2020$12.33B$12.50B
DepositsQ2 2021vs Q2 2020$16.69B$13.27B
Equity CapitalQ2 2021vs Q2 2020$2.11B$1.99B
Loan Loss AllowanceQ2 2021vs Q2 2020$136.7MM$84.9MM
Unbacked Noncurrent LoansQ2 2021vs Q2 2020$69.1MM$58.1MM
Real Estate OwnedQ2 2021vs Q2 2020$5.0MM$1.0MM
Rates
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TotalDirectBank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$2.5k$500kDirect Money Market Deposit Account

TotalDirectBank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$25k$500k12 Month CD
0.50%$25k$500k24 Month CD
0.50%$25k$500k36 Month CD
0.50%$25k$500k60 Month CD
0.50%$25k$500k3 Month CD
0.50%$25k$500k6 Month CD
Locations

TotalDirectBank is an Internet only bank and does not have branch locations. Its headquarters is located at 524470 - Miami, FL 33152-4470

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