TotalDirectBank is a welcome addition to the direct banking landscape.
They have come a long way over the last year since their launch! I opened an eCD back then and the process has improved a lot. The new eMM product and application process were great. Love the #1 rate.
I also appreciate that it’s very easy to call them and talk to a real human being!
I had a CD with discover and they kept giving me the runaround. When I tried to pull the CD the customer service dept. told me that they would give me a better rate to keep it. I agreed and guess what? MY RATE NEVER CHANGED! My CD wasn't even showing on my online banking acct. CONVENIENTLY, as soon as the renewal window for the CD was over, it was showing again on my dashboard. I expected better from a HUGE bank ranked highest in client satisfaction by JD Power!!! SOOO, I was FINALLY able to pull my money and took a gamble on Total Direct Bank based on the reviews and so far I have to say I am content. MUCH BETTER RATE ANYWAY! I may have to call in but I am fine with it so long as I get what I want. Just my opinion. Good luck.
Total Direct raised their Money Market rates to the highest in the nation on 8-26-22 and management had no conception of the chaos that would ensue. I tried to reach them over the phone on 3 different days and hold times have exceed one hour, with still no one with whom to talk.
After going though hoops to apply, including submitting a face scan from my phone, I get the following message,
"Thank you for applying for an account with us at TotalDirectBank.
We regret to inform you that we cannot approve your new account application.
We are unable to provide additional information."
WTH? You can't tell me why I wasn't approved? I have over half a dozen bank accounts with over an 800 credit score and they didn't approve me and WONT say why? I'll be contacting Florida and federal banking regulators about this. If a financial institution denies you credit, they are required to explain why.
Overall | |
---|---|
FDIC Certificate # | 20234 |
Year Established | 1970 |
Employees | 1017 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 1.23% |
Return on Equity - YTD | 13.08% |
Annual Interest Income | $328.6MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q2 2022vs Q2 2021 | $23.18B$20.24B |
Loans | Q2 2022vs Q2 2021 | $14.79B$12.33B |
Deposits | Q2 2022vs Q2 2021 | $19.21B$16.69B |
Equity Capital | Q2 2022vs Q2 2021 | $2.03B$2.11B |
Loan Loss Allowance | Q2 2022vs Q2 2021 | $144.1MM$136.7MM |
Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $28.5MM$88.8MM |
Real Estate Owned | Q2 2022vs Q2 2021 | $719.00K$5.0MM |
Always verify rates and promotions with the bank or credit union. We are not TotalDirectBank; we are a rate comparison website and cannot provide official rates or promotions.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
4.50% | $2.5k | $1m | Direct Money Market Deposit Account |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
4.92% | $25k | $1m | 12 Month CD | |
4.85% | $25k | $1m | 6 Month CD | |
4.34% | $25k | $1m | 24 Month CD | |
4.00% | $25k | $1m | 3 Month CD | |
3.56% | $25k | $1m | 36 Month CD | |
3.05% | $25k | $1m | 60 Month CD |
TotalDirectBank is an Internet only bank and does not have branch locations. Its headquarters is located at 524470 - Miami, FL 33152-4470