TotalDirectBank

Deposits held and insured by City National Bank (FL)

Smooth Sailing During Initial Process

Posted by: |

Just opened an account after doing some major research because I had not heard of them before. I am an elderly person looking for a solid account with my wife as joint and need to ensure my money is safe!! They are indeed FDIC insured by a parent company, City National Bank of Florida. I called and asked some questions about their deposit and withdrawal policy. The rep was clear and provided the answers that I needed. Setting up an account online was, in my opinion, straightforward and very similar to other banks I've used in the past. I've had terrible situations with bank's that I've had no prior experience with. A big red flag for me is a customer rep that seems annoyed at my questions! We will see how things go with Total Direct Bank as I continue my relationship with them. So far they have the second best CD rate on the list and I felt they are doing a good job of presenting themselves. I will update my comment if my experience later on changes from my initial one.

I Got Lucky...Finally

I had a CD with discover and they kept giving me the runaround. When I tried to pull the CD the customer service dept. told me that they would give me a better rate to keep it. I agreed and guess what? MY RATE NEVER CHANGED! My CD wasn't even showing on my online banking acct. CONVENIENTLY, as soon as the renewal window for the CD was over, it was showing again on my dashboard. I expected better from a HUGE bank ranked highest in client satisfaction by JD Power!!! SOOO, I was FINALLY able to pull my money and took a gamble on Total Direct Bank based on the reviews and so far I have to say I am content. MUCH BETTER RATE ANYWAY! I may have to call in but I am fine with it so long as I get what I want. Just my opinion. Good luck.

Too Frustrating To Use

There is hardly anything you can do to manage your account online. You have to call (and wait) to get any info or make any changes. You cannot transfer out of this account to another bank. You cannot specify a limit to how they can use your private information in sharing with others--you have to write the bank and send that request via US mail! I am closing my sizable account. (That's the only way I can get my money out). I would not recommend this bank. The hassle more than from any other bank I have ever used.

Easy To Apply

Posted by: |

I was able to apply with my iphone which was great. The technology was very user-friendly and easy to complete in about 3 minutes and I especially liked the fact that I received an instant approval. It's good to see that banks like Total Direct Bank care about the user experience. I will definitely recommend my family and friends to open accounts here.

VIEW MORE REVIEWS

Health
A

Data as of Q1 2021

Data displayed below is for insuring bank: City National Bank (FL)
Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #20234
Year Established1970
Employees873
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.1%
Return on Equity - YTD10.33%
Annual Interest Income$139.5MM
Assets and Liabilities
AssetsQ1 2021vs Q1 2020$19.74B$16.24B
LoansQ1 2021vs Q1 2020$12.47B$11.13B
DepositsQ1 2021vs Q1 2020$16.26B$11.89B
Equity CapitalQ1 2021vs Q1 2020$2.04B$1.95B
Loan Loss AllowanceQ1 2021vs Q1 2020$138.1MM$58.8MM
Unbacked Noncurrent LoansQ1 2021vs Q1 2020$74.7MM$41.9MM
Real Estate OwnedQ1 2021vs Q1 2020$5.9MM$1.1MM
Rates
Skip to rates for:
Report an Issue

Always verify rates and promotions with the bank or credit union. We are not TotalDirectBank; we are a rate comparison website and cannot provide official rates or promotions.

TotalDirectBank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$2.5k$500kDirect Money Market Deposit Account

TotalDirectBank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$25k$500k12 Month CD
0.50%$25k$500k24 Month CD
0.50%$25k$500k36 Month CD
0.50%$25k$500k60 Month CD
0.50%$25k$500k3 Month CD
0.50%$25k$500k6 Month CD
Locations

TotalDirectBank is an Internet only bank and does not have branch locations. Its headquarters is located at 25 West Flagler Street - Miami, FL 33101

The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.