Deposits held and insured by City National Bank (FL)

Overview / Commentary
25 West Flagler Street
Miami, FL 33101
Deposits held and insured by City National Bank (FL)

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TotalDirectBank CDs Are Rate Leaders - 24-Month, 2.60% APY - 11/12/2019

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Smooth Sailing During Initial Process

Posted by: |

Just opened an account after doing some major research because I had not heard of them before. I am an elderly person looking for a solid account with my wife as joint and need to ensure my money is safe!! They are indeed FDIC insured by a parent company, City National Bank of Florida. I called and asked some questions about their deposit and withdrawal policy. The rep was clear and provided the answers that I needed. Setting up an account online was, in my opinion, straightforward and very similar to other banks I've used in the past. I've had terrible situations with bank's that I've had no prior experience with. A big red flag for me is a customer rep that seems annoyed at my questions! We will see how things go with Total Direct Bank as I continue my relationship with them. So far they have the second best CD rate on the list and I felt they are doing a good job of presenting themselves. I will update my comment if my experience later on changes from my initial one.

I Got Lucky...Finally

I had a CD with discover and they kept giving me the runaround. When I tried to pull the CD the customer service dept. told me that they would give me a better rate to keep it. I agreed and guess what? MY RATE NEVER CHANGED! My CD wasn't even showing on my online banking acct. CONVENIENTLY, as soon as the renewal window for the CD was over, it was showing again on my dashboard. I expected better from a HUGE bank ranked highest in client satisfaction by JD Power!!! SOOO, I was FINALLY able to pull my money and took a gamble on Total Direct Bank based on the reviews and so far I have to say I am content. MUCH BETTER RATE ANYWAY! I may have to call in but I am fine with it so long as I get what I want. Just my opinion. Good luck.

Too Frustrating To Use

There is hardly anything you can do to manage your account online. You have to call (and wait) to get any info or make any changes. You cannot transfer out of this account to another bank. You cannot specify a limit to how they can use your private information in sharing with others--you have to write the bank and send that request via US mail! I am closing my sizable account. (That's the only way I can get my money out). I would not recommend this bank. The hassle more than from any other bank I have ever used.

Does Not Protect It’S Customers

Posted by: |

I opened up an investment account with another institution, that’s another review. Using that’s institutions outdated and clunky online portal i setup a transfer from my Total Direct account. After waiting a couple of days I see that the other institution had initiated two withdrawals, the second of which of course was unauthorized and overdrew my a Total Direct Account. I contacted the other institution to correct the problem; however, they started a third withdrawal from Total Direct. After contacting them again, I am told there’s nothing they can do. At this point I attempt to contact Total Direct to tell them the two withdrawals were authorized. Apparently Total Direct only wants to help it’s customers from 8:30 to 5, since it was after 5 I was stuck until the next morning. I called promptly at 8:30 and explained the above and two of the three transactions were unauthorized. Total Direct refused to take any action and charged me $50 is overdraft fees. I expect when I notify my bank that charges are unauthorized they will stop the transactions and penalize me for those unauthorized transactions. When I have had similar issues in the past at other banks those banks have worked to protect me. I have ceased my relationship with Total Direct and cannot recommend anyone open any account with them.

I should mention the other institution was GM Right Notes.



Data as of Q4 2019

Data displayed below is for insuring bank: City National Bank (FL)
Learn why bank health matters

Health Grade Components

FDIC Certificate #20234
Year Established1970
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.08%
Return on Equity - YTD9.04%
Annual Interest Income$577.2MM
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$15.84B$14.33B
LoansQ4 2019vs Q4 2018$10.92B$10.11B
DepositsQ4 2019vs Q4 2018$11.85B$11.29B
Equity CapitalQ4 2019vs Q4 2018$1.89B$1.70B
Loan Loss AllowanceQ4 2019vs Q4 2018$49.0MM$33.9MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$47.4MM$34.3MM
Real Estate OwnedQ4 2019vs Q4 2018$209.00K$432.00K
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

Totaldirect Bank Flees The 2% Club

The Money Market Savings Acct is now yielding 1.85%, down from 2%

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Always verify rates and promotions with the bank or credit union. We are not TotalDirectBank; we are a rate comparison website and cannot provide official rates or promotions.

TotalDirectBank Money Market Rates

1.70%$2.5k$500kDirect Money Market Deposit Account

TotalDirectBank CD Rates

1.30%$25k$500k12 Month CD
1.30%$25k$500k24 Month CD
1.30%$25k$500k36 Month CD
1.30%$25k$500k60 Month CD
1.25%$25k$500k6 Month CD
1.20%$25k$500k3 Month CD

TotalDirectBank is an Internet only bank and does not have branch locations. Its headquarters is located at 25 West Flagler Street - Miami, FL 33101

The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.