Travis Credit Union

Overview / Commentary
1 Travis Way
Vacaville, CA 95687

Travis Credit Union is headquartered in Vacaville and is the 13th largest credit union in the state of California. It is also the 71st largest credit union in the nation. It was established in 1951 and as of June of 2022, it had grown to 667 employees and 230,151 members at 25 locations. Travis Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Travis Credit Union is open to those who live, work, worship, or attend school in Alameda, Colusa, Contra Costa, Merced, Napa, Placer, San Joaquin, Sacramento, Solano, Sonoma, Stanislaus or Yolo Counties in California. Membership is open to military and civilian personnel of Travis Air Force Base.
See current membership details

Reviews (4)

Travis CU has great customer service

Posted by: |

Every time I've had to visit a branch of Travis CU, the staff has been lovely. Setting up my account and subsequent visits have all been pleasant and I've been met with a smile each time. The best experience, however, was with their online customer service. Due to limitations on the type of savings account I had at the time, I went over the amount of online transactions I could have in one month after having to pay an unusual number of bills online. This caused two fees of $29 each to be debited from my account. It was my fault, and information I should have made myself aware of before it happened.

I immediately contacted customer service, as I wasn't sure why the fees had occurred, and asked for clarification. Despite the fact that it was the day before New Year's Eve, customer service responded on their online messaging system in less than half an hour and explained what had happened. They also refunded the fees to my account. I hadn't asked for that, or even expected it to happen, it was done as a gesture of goodwill. I can't recommend Travis CU enough.

Travis CU, a solid credit union

I've been a customer with Travis Credit Union for nearly a decade.

I first went with Travis Credit Union because of their competitive (at the time) savings interest rates and convenient location. I've used several of their services and products including the free checking, savings, CDs, and loans.

These days, I keep most of my money in Travis Credit Union but no longer live or work in an area that is conveniently close for doing my in-person banking. I mostly do everything through the mobile app. All of my issues with my service are only from the mobile app, which lags behind the mobile banking experience of other banks. I think there is room for improvement here.

Still, the outstanding customer service is what keeps me with Travis Credit Union. I'll likely be using their services for a long time. I don't mind that the savings interest rates aren't able to be competitive, presently. Hopefully, though, the savings and CD rates go up so I feel better about using those services.

Not Well Trained Customer Service Representatives

Posted by: |

Not well trained CSRs give wrong and/or incomplete information makes application process unnecessarily frustrating. Need to constant follow up until given direct number to new account department which is 707/469-1999.

Travis Credit Union-california

I opened a TCU account when I was 19 and in the military. I entered the military at 18 and kept a small bank as my main bank. Eventually I realized I needed a bank where I lived-California. My bank before was in Kansas. Right off the base: Travis AFB near Fairfield, CA, was the Travis Credit Union. I originally found them when I purchased my second car through CarMax in Fairfield, CA. They gave me my first car loan and I had a very good interest rate (4.5%) for having almost no credit history. (Credit unions LOVE military members since its guarunteed payment generally just by going to the leasees military boss if there are any issues). I had a very long payment-6 years.

I then opened a checking/savings through them. (regular checking/savings).
I didn't like the credit union. They had very limited hours. The customer service was nice, their fees were better than others and I did have a larger interest rate with my savings account (with it only being a regular savings account too) than I would have had at a bigger institution like Bank of America/wells fargo. I just didn't like the lack of ATMS, the limited hours for their offices, and honestly I found their phone tree for banking services via phone to be completely lacking in any sense (more so than big companies). I rarely was able to get help over the phone.

I kept the loan through them, but I lasted about 3 years with a savings/checking account. I then went to a big bank-Bank of America.


Health Grade Components

NCUA #68429
Year Chartered1951
Primary Regulator
Profit Margin
Return on Assets - YTD0.15%
Return on Equity - YTD1.65%
Annual Interest Income$68.8MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$4.76B$4.52B
LoansQ2 2022vs Q2 2021$3.62B$3.13B
DepositsQ2 2022vs Q2 2021$4.27B$3.91B
Equity CapitalQ2 2022vs Q2 2021$444.3MM$463.0MM
Loan Loss AllowanceQ2 2022vs Q2 2021$17.6MM$20.7MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$15.0MM$9.3MM
Real Estate OwnedQ2 2022vs Q2 2021$0$0

Rates for Travis Credit Union are currently being reviewed.



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