TRUE Community Credit Union

Overview / Commentary
1100 Clinton Rd
Jackson, MI 49202

TRUE Community Credit Union is headquartered in Jackson and is the 34th largest credit union in the state of Michigan. It is also the 573rd largest credit union in the nation. It was established in 1953 and as of September of 2023, it had grown to 197 employees and 66,057 members at 12 locations. TRUE Community Credit Union has a B+ health rating.

Field of Membership Restrictions

TRUE Community Credit Union is open to those who live, work, worship, or attend school in Michigan.
See current membership details

Reviews (3)

A Little Slow, But Otherwise Great

Posted by: |

CP Federal Credit Union is a wonderful place to bank. Their branches are in convenient locations, the people who work there professional and courteous. The people who help you open accounts or take out loans, etc., and very informational and eager to help you find what suites your needs the best. They are not pushy, nor do they try to change your mind. The only thing that keeps me from giving them a "5" on the scale is that teller server is very slow. The reason for that is the system they use has many checks and balances to make sure they are correct in all transactions. That part of it is much slower than any other place we have banked with. However, all of the other positives outweigh a bit of a lengthier transaction time and we love our bank!


I have a new loan with this bank. It has been a headache trying to pay on it! It’s a mess, from the staff all the way down to the app! Do not use this bank!

Was Excited Due To Low Rates Posted But Move On Folks.

Posted by: |

I was so excited to join this credit union to take advance of their low posted on the web auto loan rates. I opened an account that took 2 days of back and forth emails but it go done. They did a hard pull just to open an account and it was not disclosed in a manner that you would know. First DING! I did not like that at all. Then I applied for a auto loan and uploaded the information in their archaic systems. I found out I qualified for their top tier. with a 730 credit score. then I was asked for tax returns which I provided and they declined me without as so much as a call because i had an account reporting later on my bureau that was incorrect ben though my score was 730. I had disputed it and they were removing it. They refused to give me the name of who denied my loan nor to speak to the loan origination manager. I HAVE NEVER BEEN DENIED ANYTHING in 20 years. GO TO DCU.ORG and JOIN DCU lower rates and state of the art technology and a smiling face on the other end always. I went to the other CU to save a point on the interest, NOT WORTH IT ! Poor MI needs to generate business and not alienate Members. BEST of Luck to them . easy to join and easy poesy for everything!


Health Grade Components

NCUA #68718
Year Chartered1953
Primary Regulator
Profit Margin
Return on Assets - YTD0.76%
Return on Equity - YTD7.95%
Annual Interest Income$23.6MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$713.4MM$704.6MM
LoansQ3 2023vs Q3 2022$580MM$524.5MM
DepositsQ3 2023vs Q3 2022$620MM$634.7MM
Equity CapitalQ3 2023vs Q3 2022$68.5MM$62.1MM
Loan Loss AllowanceQ3 2023vs Q3 2022$3.4MM$2.5MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$6.8MM$3.5MM
Real Estate OwnedQ3 2023vs Q3 2022$81K$93K

Rates for TRUE Community Credit Union are currently being reviewed.



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