True Sky Credit Union is headquartered in Oklahoma City and is the 7th largest credit union in the state of Oklahoma. It is also the 478th largest credit union in the nation. It was established in 1946 and as of December of 2021, it had grown to 185 employees and 50,407 members at 10 locations. True Sky Credit Union has a B+ health rating.
Field of Membership Restrictions
True Sky Credit Union offers membership to individuals who live, work, or attend school in the Oklahoma counties of Canadian, Cleveland, Grady, Lincoln, Logan, McClain, Oklahoma, and Pottawatomie.
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True Sky Credit Union
My credit union is used for a personal savings and checking. I have used my credit union for 6+ years, the fees are reasonable and they give you leniency before they charge you certain fees. I would say the customer service does need work for example, when you deposit money through the drive thru tellers they rarely greet you or talk to you. Last time I was depositing some money they said is this all you need and after saying yes they said okay I'll send a receipt shortly. I like my web/mobile experience but it does have a lot of down time but overall its pretty decent.
meets basic needs
I have been a member at this bank for many years now and it is a decent local bank. Their customer service i think can be improved a little bit, which you'd think as a small company would be pretty good. I have had questions before that many seem do not know the answer too, which is ok, but it seems to be a running theme at many branches. I also do not like how they have limits on the amount of transactions per month you can make between accounts. I'm not sure why that is it is not like actual currency is moving anywhere...? it all just digital number. I have been turned down for a particular savings account before too when i was younger and the officer i spoke to was a little disrespectful about it. For being a small bank it is decent, i don't do a whole lot of business there besides just a checking and a few savings account. There app has greatly improved too. I would like to see a few more features like the other big banks have but i understand there are certain things ill have to live with because its a smaller bank. Overall, i'm fairly happy with it. I'd recommend it if you just need a basic checking and savings account but not much more after that.
Very Hard To Get In Contact With
Customer service needs a lot of work.
Communication Is Poor! Hard To Contact!
The way they are set up is that one rep get's all the inbound calls. You can't talk to a branch. It's a terrible system of communication. As soon as my CD is up, I'm out of there.
Great Customer Service But They Killed Off Their RCA
Opened up a RCA with them which was hassle free and at the time, paying a competitive 4%. The rate slowly declined to the point where they totally eliminated their RCA. They allowed existing customers to be grandfathered in but at 1.50%, it's not worth the debits. Perhaps if they reinstate their RCA with a higher interested rate I would reconsider.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24934 |
| Year Chartered | 1946 |
| Employees | 185 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.56% |
| Return on Equity - YTD | 7.55% |
| Annual Interest Income | $25.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021 | $843.6MM |
| Loans | Q4 2021 | $563.7MM |
| Deposits | Q4 2021 | $763.1MM |
| Equity Capital | Q4 2021 | $62.2MM |
| Loan Loss Allowance | Q4 2021 | $3.3MM |
| Unbacked Noncurrent Loans | Q4 2021 | $3.8MM |
| Real Estate Owned | Q4 2021 | $0 |