TruMark Financial Credit Union


Overview / Commentary
215-953-5353
335 Commerce Dr
Fort Washington, PA 19034

TruMark Financial Credit Union is headquartered in Fort Washington and is the 6th largest credit union in the state of Pennsylvania. It is also the 139th largest credit union in the nation. It was established in 1939 and as of June of 2022, it had grown to 358 employees and 134,164 members at 25 locations. TruMark Financial Credit Union has a B+ health rating.

Field of Membership Restrictions

Membership in TruMark Financial Credit Union is open to those who live, work, attend school, volunteer, or worship in Bucks, Delaware, Chester, Montgomery, or Philadelphia Counties in Pennsylvania.
See current membership details

Trumark: Now That's Service!

Trumark Financial Credit Union operates in the Philadelphia area. In order to be a member, you have to live, work or worship in the area. I have been a business customer (with a checking account) for ten years and have never had a problem. The checking account fees are lower than any other bank I've used for my business.

I have been to two offices and both were very clean and the tellers were always very pleasant. I almost never have to wait in line. Although, if I do have to wait, it's never for very long. If I have a question about my checking account, I can always find someone with the answer. Once, when there seemed to be a discrepancy with my account, they called me to let me know that it was corrected (before I even knew there was a problem). Now that's service!

Unimpressive credit union

I have been a member of this credit union for several years and am unimpressed. Their fees are frequently going up. It is difficult to get a loan with them. Their online banking has been difficult to use. It doesn't navigate well and is annoying.

Trumark review

I have used this bank for many years. Recently I began using their internet banking website. At first, it was easy and I had no problems. Then, I couldn't do certain tasks that I tried. I couldn't get my statement from 1 month previous despite selecting it. I called customer service. I don't know what she did, but I was then able to get the statement. The next issue I had was with logging in. I had used the same user and password since I started on the site, but now they wouldn't work. After trying several times, I was locked out. Again I called customer service. The clerk informed me of some changes. First only certain browsers now worked with their site. She named them and I noted that. Then she stated that everyone had to change their passwords now. The site hadn't stated that, so I was unaware. She reset my account and I was able to change the password and login. I was a little annoyed that they did nothing to warn customers of the changes.

Take Your Money Elsewhere!

Take your money elsewhere that is what I plan to do! Its 2019 and nothing has changed with them. They are still finding sneaky little ways to steal from their customers. I was charged a bogus NSF fee even though I had plenty of money in my account. In addition they charge you a $5 fee even if you withdraw money from their own ATMs. They are worse than the banks and they have fees for everything! I have already discouraged one of my friends from joining them and I will continue to do the same.

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Health
B+

Health Grade Components

Overall
NCUA #66158
Year Chartered1939
Employees358
Primary Regulator
Profit Margin
Return on Assets - YTD0.38%
Return on Equity - YTD5.23%
Annual Interest Income$38.5MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$2.86B$2.73B
LoansQ2 2022vs Q2 2021$1.90B$1.62B
DepositsQ2 2022vs Q2 2021$2.47B$2.35B
Equity CapitalQ2 2022vs Q2 2021$206.0MM$279.8MM
Loan Loss AllowanceQ2 2022vs Q2 2021$9.6MM$9.6MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$6.0MM$4.8MM
Real Estate OwnedQ2 2022vs Q2 2021$0$430.00K
Rates

Rates for TruMark Financial Credit Union are currently being reviewed.

Locations

Availability



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