TruMark Financial Credit Union is headquartered in Fort Washington and is the 6th largest credit union in the state of Pennsylvania. It is also the 122nd largest credit union in the nation. It was established in 1939 and as of December of 2019, it had grown to 370 employees and 125,444 members at 24 locations. TruMark Financial Credit Union has an A+ health rating.
Field of Membership Restrictions
Membership in TruMark Financial Credit Union is open to those who live, work, attend school, volunteer, or worship in Bucks, Delaware, Chester, Montgomery, or Philadelphia Counties in Pennsylvania.
See current membership details
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Trumark: Now That's Service!
Trumark Financial Credit Union operates in the Philadelphia area. In order to be a member, you have to live, work or worship in the area. I have been a business customer (with a checking account) for ten years and have never had a problem. The checking account fees are lower than any other bank I've used for my business.
I have been to two offices and both were very clean and the tellers were always very pleasant. I almost never have to wait in line. Although, if I do have to wait, it's never for very long. If I have a question about my checking account, I can always find someone with the answer. Once, when there seemed to be a discrepancy with my account, they called me to let me know that it was corrected (before I even knew there was a problem). Now that's service!
Unimpressive credit union
I have been a member of this credit union for several years and am unimpressed. Their fees are frequently going up. It is difficult to get a loan with them. Their online banking has been difficult to use. It doesn't navigate well and is annoying.
Trumark review
I have used this bank for many years. Recently I began using their internet banking website. At first, it was easy and I had no problems. Then, I couldn't do certain tasks that I tried. I couldn't get my statement from 1 month previous despite selecting it. I called customer service. I don't know what she did, but I was then able to get the statement. The next issue I had was with logging in. I had used the same user and password since I started on the site, but now they wouldn't work. After trying several times, I was locked out. Again I called customer service. The clerk informed me of some changes. First only certain browsers now worked with their site. She named them and I noted that. Then she stated that everyone had to change their passwords now. The site hadn't stated that, so I was unaware. She reset my account and I was able to change the password and login. I was a little annoyed that they did nothing to warn customers of the changes.
Take Your Money Elsewhere!
Take your money elsewhere that is what I plan to do! Its 2019 and nothing has changed with them. They are still finding sneaky little ways to steal from their customers. I was charged a bogus NSF fee even though I had plenty of money in my account. In addition they charge you a $5 fee even if you withdraw money from their own ATMs. They are worse than the banks and they have fees for everything! I have already discouraged one of my friends from joining them and I will continue to do the same.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66158 |
| Year Chartered | 1939 |
| Employees | 370 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.9% |
| Return on Equity - YTD | 8.29% |
| Annual Interest Income | $85.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $2.37B$2.18B |
| Loans | Q4 2019vs Q4 2018 | $1.63B$1.53B |
| Deposits | Q4 2019vs Q4 2018 | $1.99B$1.84B |
| Equity Capital | Q4 2019vs Q4 2018 | $252.4MM$221.5MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $10.4MM$11.1MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $5.5MM$7.2MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$0 |
