TruMark Financial Credit Union
TruMark Financial Credit Union is headquartered in Fort Washington and is the 6th largest credit union in the state of Pennsylvania. It is also the 142nd largest credit union in the nation. It was established in 1939 and as of December of 2024, it had grown to 416 employees and 145,752 members at 24 locations. TruMark Financial Credit Union has a B+ health rating.
Field of Membership Restrictions
Membership in TruMark Financial Credit Union is open to those who live, work, attend school, volunteer, or worship in the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery, or Philadelphia.
See current membership details
Extremely Disappointing
For the past maybe 10 years, I've had Trumark as my primary bank. I've had no problems, nothing serious. However, due to some circumstances out of my control, I'm facing some financial instability. I don't know what's been going on as of this year but clearly something is on the decline behind the scenes at Trumark.
They have two programs for overdrafts: One is called overdraft protection, and one is called overdraft privilege (the main focus here). They sound like they do the exact same thing, but apparently they're different enough & confusing enough to get misunderstood regularly. What they need to do is simply call it overdraft coverage and leave it at that, rather than two separate programs that sound like they do the exact same thing when they don't.
Overdraft *privilege* will cover an insufficient fund charge and pay for the good or service, and you, the account holder, would get charged $32.00 as the fee. Due to my situation, I thought opting out in April this year was a positive move but in May, I realized that I'd need that privilege and requested to be opted back in.
For some reason, this was not done, and I have been getting hit with overdraft fees when I called back specifically to reinstate that overdraft privilege. So I called this month (June) To figure out what the holdup was. Now my account is in a deeper than needed negative balance due to those overdrafts.
And because of that negative balance they're not able to reinstate the overdraft privilege, even though a whole month ago, I called specifically to do that!!! So now it's on me to simply suffer with having these extra fees I can't even pay back at this moment due to a job loss - Because of THEIR negligence in that moment.
They've treated me well prior, but this is 100% unacceptable for the situation I'm in. And the fact that there's no recourse for me makes it all the more worse. I don't know if something has happened behind the scenes over the past year or so, but they have lost whatever good graces they've had previously.
Don't Waste Your Time With This Credit Union NEVER
I am a person who makes early payments with no delay of 1 day. I have been working with this institution for years, but it is an institution that I will NEVER choose from now on! . It is a Credit union that canceled the approved loan for ridiculous reasons and I regret being a customer of it. I DO NOT recommend it to anyone. Credit approval department is messing up.!
companies are permanent, employees are temporary. After all, it is the people who work there that make the companies bigger or smaller.
Credit history is our mirror, if you will not give it yo the person who is not even 1 day late, who will you give it to?
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66158 |
| Year Chartered | 1939 |
| Employees | 416 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.56% |
| Return on Equity - YTD | 7.25% |
| Annual Interest Income | $163MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $3.35B$3.2B |
| Loans | Q4 2024vs Q4 2023 | $2.51B$2.31B |
| Deposits | Q4 2024vs Q4 2023 | $2.8B$2.55B |
| Equity Capital | Q4 2024vs Q4 2023 | $260.4MM$239.6MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $14.3MM$15.7MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $13.1MM$10.1MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $634K$0 |
