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Overview / Commentary
335 Commerce Dr
Fort Washington, PA 19034

TruMark Financial Credit Union is headquartered in Fort Washington and is the 5th largest credit union in the state of Pennsylvania. It is also the 115th largest credit union in the nation. It was established in 1939 and as of June of 2017, it had grown to 308 employees and 115,599 members at 22 locations. TruMark Financial Credit Union's money market rates are 3X the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in TruMark Financial Credit Union is open to those who live, work, attend school, volunteer, or worship in Bucks, Delaware, Chester, Montgomery, or Philadelphia Counties in Pennsylvania.
See current membership details

Related Posts

TruMark Financial CU (PA) Raises 60-Month CD Rates - 1/16/2017

TruMark Financial Credit Union (SE PA) has raised the rates on its 60-month CD (2.25% APY, $500 min) and 60-month Jumbo CD (2.30% APY, $75k min).

TruMark Financial CU (PA) Offers Up to $150 New Checking Bonuses - 11/22/2016

TruMark Financial CU (SE PA) is offering up to $150 when opening a new checking account. Bonus is broken down into 6 increments, based on transactional activity.

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Reviews (7)

Trumark: Now That's Service!

Trumark Financial Credit Union operates in the Philadelphia area. In order to be a member, you have to live, work or worship in the area. I have been a business customer (with a checking account) for ten years and have never had a problem. The checking account fees are lower than any other bank I've used for my business.

I have been to two offices and both were very clean and the tellers were always very pleasant. I almost never have to wait in line. Although, if I do have to wait, it's never for very long. If I have a question about my checking account, I can always find someone with the answer. Once, when there seemed to be a discrepancy with my account, they called me to let me know that it was corrected (before I even knew there was a problem). Now that's service!

Trumark review

I have used this bank for many years. Recently I began using their internet banking website. At first, it was easy and I had no problems. Then, I couldn't do certain tasks that I tried. I couldn't get my statement from 1 month previous despite selecting it. I called customer service. I don't know what she did, but I was then able to get the statement. The next issue I had was with logging in. I had used the same user and password since I started on the site, but now they wouldn't work. After trying several times, I was locked out. Again I called customer service. The clerk informed me of some changes. First only certain browsers now worked with their site. She named them and I noted that. Then she stated that everyone had to change their passwords now. The site hadn't stated that, so I was unaware. She reset my account and I was able to change the password and login. I was a little annoyed that they did nothing to warn customers of the changes.

Average Bank for Starting Out

I joined this credit union because I was a young student looking to set up an account with minimal fees and decent reliability. TruMark has a membership for students 26 years and younger which allows you to get essentially the best features (highest interest rates, debit card, free checks, unlimited withdraws) for no fees and with only a small amount in each account. In this regard, TruMark has well met my expectations and I really have no complaints. The few times I have had to interact with a banker have been pleasant and helpful. That being said, TruMark doesn't offer anything spectacular. I am better served investing most of my savings, as, like most savings accounts, there is very little return. The mobile app and website have useful features that I utilize frequently (like mobile check deposits), but the design looks like it was made in the early 90s and the layout isn't very intuitive.

Stay Away From This Bank

Posted by: GoodVibez | Feb 22, 2017

I would rather give this bank NO STARS across the board on the ranking system. The company does bad business. I asked for my account to be closed out years ago due to the fact that I had relocated to California. Years later, while checking my credit report I see an outstanding balance from 2012!!! Mind you I closed this account with a zero balance. I call them to get it taken care of, and they tell me that the account also acquired some outrageous fees due to them not closing my account properly... AND THEY EXPECTED ME TO PAY IT! Absolutely not. It didn't help that their team is unprofessional and argued with me "the customer" about what happened in the past. "why wasn't my account closed out when I asked in 2012", I say. Their response is "oh I can't see that" or "It's not documented so I wouldn't know". They are rude, unprofessional, unorganized, and I will recommend someone bank with a shoebox before they trust their finances with Trumark.

Worst Bank Ever

Posted by: Barb | May 29, 2015

You think a bank would disputed unauthorized charges on your account,not this one. Their first response is to call the company to resolve it yourself. Overdraft fees is where they get all their income. Forgot to transfer money into your checking account, biggest mistake. They end up taking transactions that were prosessed days before and push it through now that your account is in the negative, accumulating more overdraft frees. This is the only bank I've ever had were all I pay is overdraft fees. I've had Wells Fargo for years and never got overdraft fees.

Nightmare Experiences With Trumark Credit Union

Posted by: someone | Dec 3, 2011

they are the worst, they charged me almost $300 for overdraft charges on items that merchant posted back on the same day. They still charged me and did not bother to reverse a fee and credit me back, explaining i signed the paper when i open up the account. Poor custumer servise, please look somewhere else without agrivation...

Bank Elsewhere!

This is the worst credit union out there.  They are focused on one thing... their bottom line.  What does that mean for us, the consumers?  Poor customer service, low interest rates, and unnecessary fees.  If you're considering this bank, look elsewhere.  I've been a member for years, but that is about to change.  As soon as my automatic payments begin coming out of my new account, this one will be closed and good riddens!!!


Health Grade Components

NCUA #66158
Year Chartered1939
Primary Regulator
Profit Margin
Return on Assets - YTD0.61%
Return on Equity - YTD6.03%
Annual Interest Income$32.5MM
Assets and Liabilities
AssetsQ2 2017vs Q2 2016$2.03B$1.83B
LoansQ2 2017vs Q2 2016$1.32B$1.23B
DepositsQ2 2017vs Q2 2016$1.71B$1.55B
Equity CapitalQ2 2017vs Q2 2016$203.7MM$192.1MM
Loan Loss AllowanceQ2 2017vs Q2 2016$12.1MM$11.4MM
Unbacked Noncurrent LoansQ2 2017vs Q2 2016$6.6MM$8.4MM
Real Estate OwnedQ2 2017vs Q2 2016$1.2MM$911.00K
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

TruMark Financial Credit Union Savings Account Rates

0.20%--Regular Savings
0.20%--Holiday Club
0.20%--Vacation Club
0.20%--Variable Rate IRA

TruMark Financial Credit Union Money Market Rates

1.25%$2,500-Special Money Market Account
0.30%*$75k*$250kMaximizer Money Market
OTHER TIERS: 0.25% $2,500 - $75k
0.30%*$75k*-IRA Money Market
OTHER TIERS: 0.25% Up to $75k
0.30%$250k-Maximizer Advantage

TruMark Financial Credit Union Checking Account Rates

0.15%$5k-Premium Checking
0.15%--Smart Start Checking
0.10%$2,500-Plus Checking

TruMark Financial Credit Union CD Rates

2.45%$75k-60 Month Jumbo CD
2.40%$500-60 Month CD
2.25%$75k-48 Month Jumbo CD
2.20%$500-48 Month CD
2.05%$75k-36 Month Jumbo CD
2.00%$500-36 Month CD
1.80%$75k-24 Month Jumbo CD
1.80%$75k-30 Month Jumbo CD
1.75%$500-24 Month CD
1.75%$500-30 Month CD
1.35%$75k-12 Month Jumbo CD
1.30%$500-12 Month CD
0.85%$75k-9 Month Jumbo CD
0.80%$500-9 Month CD
0.65%$75k-6 Month Jumbo CD
0.60%$500-6 Month CD
0.45%$500-5 Month CD

TruMark Financial Credit Union IRA Rates

2.40%$500-60 Month Fixed Rate IRA
2.20%$500-48 Month Fixed Rate IRA
2.00%$500-36 Month Fixed Rate IRA
1.75%$500-24 Month Fixed Rate IRA
1.75%$500-30 Month Fixed Rate IRA
1.30%$500-12 Month Fixed Rate IRA
1.25%$500-13 Month Fixed Rate IRA Special
0.80%$500-9 Month Fixed Rates IRA
0.60%$500-6 Month Fixed Rate IRA