TruMark Financial Credit Union is headquartered in Fort Washington and is the 6th largest credit union in the state of Pennsylvania. It is also the 141st largest credit union in the nation. It was established in 1939 and as of June of 2023, it had grown to 388 employees and 139,502 members at 24 locations. TruMark Financial Credit Union's money market rates are 8X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in TruMark Financial Credit Union is open to those who live, work, attend school, volunteer, or worship in the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery, or Philadelphia.
See current membership details
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Trumark: Now That's Service!
Trumark Financial Credit Union operates in the Philadelphia area. In order to be a member, you have to live, work or worship in the area. I have been a business customer (with a checking account) for ten years and have never had a problem. The checking account fees are lower than any other bank I've used for my business.
I have been to two offices and both were very clean and the tellers were always very pleasant. I almost never have to wait in line. Although, if I do have to wait, it's never for very long. If I have a question about my checking account, I can always find someone with the answer. Once, when there seemed to be a discrepancy with my account, they called me to let me know that it was corrected (before I even knew there was a problem). Now that's service!
Unimpressive credit union
I have been a member of this credit union for several years and am unimpressed. Their fees are frequently going up. It is difficult to get a loan with them. Their online banking has been difficult to use. It doesn't navigate well and is annoying.
Trumark review
I have used this bank for many years. Recently I began using their internet banking website. At first, it was easy and I had no problems. Then, I couldn't do certain tasks that I tried. I couldn't get my statement from 1 month previous despite selecting it. I called customer service. I don't know what she did, but I was then able to get the statement. The next issue I had was with logging in. I had used the same user and password since I started on the site, but now they wouldn't work. After trying several times, I was locked out. Again I called customer service. The clerk informed me of some changes. First only certain browsers now worked with their site. She named them and I noted that. Then she stated that everyone had to change their passwords now. The site hadn't stated that, so I was unaware. She reset my account and I was able to change the password and login. I was a little annoyed that they did nothing to warn customers of the changes.
Extremely Disappointing
For the past maybe 10 years, I've had Trumark as my primary bank. I've had no problems, nothing serious. However, due to some circumstances out of my control, I'm facing some financial instability. I don't know what's been going on as of this year but clearly something is on the decline behind the scenes at Trumark.
They have two programs for overdrafts: One is called overdraft protection, and one is called overdraft privilege (the main focus here). They sound like they do the exact same thing, but apparently they're different enough & confusing enough to get misunderstood regularly. What they need to do is simply call it overdraft coverage and leave it at that, rather than two separate programs that sound like they do the exact same thing when they don't.
Overdraft *privilege* will cover an insufficient fund charge and pay for the good or service, and you, the account holder, would get charged $32.00 as the fee. Due to my situation, I thought opting out in April this year was a positive move but in May, I realized that I'd need that privilege and requested to be opted back in.
For some reason, this was not done, and I have been getting hit with overdraft fees when I called back specifically to reinstate that overdraft privilege. So I called this month (June) To figure out what the holdup was. Now my account is in a deeper than needed negative balance due to those overdrafts.
And because of that negative balance they're not able to reinstate the overdraft privilege, even though a whole month ago, I called specifically to do that!!! So now it's on me to simply suffer with having these extra fees I can't even pay back at this moment due to a job loss - Because of THEIR negligence in that moment.
They've treated me well prior, but this is 100% unacceptable for the situation I'm in. And the fact that there's no recourse for me makes it all the more worse. I don't know if something has happened behind the scenes over the past year or so, but they have lost whatever good graces they've had previously.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66158 |
| Year Chartered | 1939 |
| Employees | 388 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.09% |
| Return on Equity - YTD | 15.37% |
| Annual Interest Income | $62.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $3.07B$2.86B |
| Loans | Q2 2023vs Q2 2022 | $2.18B$1.90B |
| Deposits | Q2 2023vs Q2 2022 | $2.54B$2.47B |
| Equity Capital | Q2 2023vs Q2 2022 | $216.9MM$206.0MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$9.6MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $7.8MM$6.0MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
