Trustmark National Bank


Overview / Commentary
601-208-5111
248 East Capitol Street
Jackson, MS 39201

Trustmark National Bank is headquartered in JACKSON and is the 3rd largest bank in the state of Mississippi. It is also the 103rd largest bank in the nation. It was established in 1889 and as of December of 2023, it had grown to 2,757 employees at 185 locations. Trustmark National Bank has an A health rating.

Reviews (3)

Great small bank

Trustmark is a small local bank in Mississippi. It's my first and only bank to use, but I have zero complaints about them. They're customer service has always been terrific; they helped me set up my first bank accont, and while I was away at college, they helped me decide which savings account would be best for my personal situation. They are so frinedly and personable. Their fees are very reasonable, and if I ever accidentally take over spend in my checking account, I can usually get them to waive the fee. They have reasonable hours and locations across the state including in my college town which has been very useful. They have an app that I use for my checking and savings account, and I'm able to use it to upload checks and manage my entire bank accont from my phone. I would reccommend this bank to anyone living in Mississippi.

Good, stable local bank

I opened my first account with Trustmark in 1987. I had just graduated from high school and needed a free checking account. I still have this same checking account open from way back then and it has served me well, as has Trustmark Bank. Since that time I have had several CDs, a savings account, and a mortgage with Trustmark. The CDs paid good rates at the time compared to other banks, and I was pleased. I closed the savings account years ago, since I no longer needed it and the rates were almost zero. Over the years, the bank has acquired other banks and grown beyond the boundaries of the state of Mississippi, but I still have stuck with them. They seem to adapt to new technology well, but keep the local flair and customer service I have known and appreciated for so long.

If I Didn't Need Help I Wouldn't Call, So Why Make It So Painfull

Posted by: |

Calling customer service is a nightmare. The IVR system is designed to irritate customers and make sure they can't talk to a real person. It is so bad this 30+ year customer is starting to look for a replacement Bank. Finally getting through it took three people telling me what they couldn't do .... Until I indicated I was going to start looking to replace them - then a few mediocre alternatives were offered.



Health

Health Grade Components

Overall
FDIC Certificate #4988
Year Established1889
Employees2757
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.94%
Return on Equity - YTD10.34%
Annual Interest Income$878.7MM
Assets and Liabilities
AssetsQ4 2023vs Q4 2022$18.72B$18.01B
LoansQ4 2023vs Q4 2022$13B$12.22B
DepositsQ4 2023vs Q4 2022$15.65B$14.51B
Equity CapitalQ4 2023vs Q4 2022$1.77B$1.6B
Loan Loss AllowanceQ4 2023vs Q4 2022$139.4MM$120.2MM
Unbacked Noncurrent LoansQ4 2023vs Q4 2022$102.7MM$66.8MM
Real Estate OwnedQ4 2023vs Q4 2022$6.9MM$2MM
Rates

Sorry, we do not have rate data for Trustmark National Bank.

Locations

Availability

Jackson Area

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