TruStone Financial Credit Union

Overview / Commentary
1400 Riverwood Dr
Burnsville, MN 55337

TruStone Financial Credit Union is headquartered in Plymouth and is the 2nd largest credit union in the state of Minnesota. It is also the 93rd largest credit union in the nation. It was established in 1939 and as of March of 2022, it had grown to 521 employees and 200,123 members at 24 locations. TruStone Financial Credit Union has an A health rating.

Field of Membership Restrictions

TruStone Financial Credit Union is open to anyone who lives in the Minnesota counites of Anoka, Carver, Chippewa, Chisago, Dakota, Hennepin, Isanti, Ramsey, Redwood, Renville, Scott, Sherburne, Stearns, Washington, Wright, or Yellow Medicine (including the community of Atwater), as well as the Wisconsin counties of Kenosha, Pierce, St. Croix, Racine, or Milwaukee. Membership is also available to employees/retirees of TruStone employer groups and education communities.
See current membership details

Love The Cudahy Branch

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I am truly impressed with the service and hospitality at the south shore branch office.
I am always greeted by name, never rushed, and given full explanations to my questions. The tellers are courteous and friendly.
The other week I was in doing my banking when a young, rude guy was ahead of me. Evidently he couldn't get his way. It seems like he had been told previously he couldn't deposit a check into a specific account and came back to try again. He got loud, rude, and swore at the teller. Several of us in line were close to confronting him, but from a rear office the branch manager heard the commotion, and intervened. He stepped in front of the teller to shield her, and informed this guy that he will not raise his voice and swear at the employees. This guy whined about needing to have his transaction completed immediately because he was leaving the country the next day.
Well buddy, plan ahead, and treat people/workers with respect! Hope you're stuck in the country you were headed to...

Great Customer Service, Board Of Directors Grumpy

Trustone is a good credit union as a customer. Staff are friendly and knowledgeable. The benefits of membership keep getting better. Their no-annual fee visa signature card went from 1.0% to 1.5% cashback on every purchase starting 2019. Also offers no international fees on foreign currency transactions abroad while traveling. Very few fees. Outbound external transfers are free, Trurate (high-interest) checking account holders get two free books worth of personal checks per year.

When it comes to voting matters such as their recent merger with Firefly credit union in 2020-2021, the board and the directors wouldn't provide any details about the merger. They seemed so enthusiastic about it, when it made little sense to members of either credit union. Then it turned out Firefly CU's management were all getting sweetheart $250,000 retention bonuses! Didn't like that Trustone staff who are also members get voting rights as well. Whole mail-in ballot process did not feel open and transparent. Less than 10% of existing members voted to begin with.

Staff and lawyers are the only ones who win in a merger of two perfectly healthy credit unions. Just like with publicly traded companies...

If you try to get involved as a member on the board of Trustone, good luck! They are unfriendly and arrogant. They don't like being contacted by members who are eager to learn how credit unions operate compared to banks. Trustone management (who are employees) is friendly enough.

Not For CA

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I called them and told me that one cannot open a CD account if lives in California or any other state except Mi and Wis.

Even if pays the $10 membership for their foundation

Is that true?

Thieves! Heartless Crooks!

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Get this, they take children’s savings accounts and then send them statements showing their new zero balance regularly..

We stoled your piggy bank, here’s your monthly reminder punk! WTH?

Dont do business with these jerks..



Health Grade Components

NCUA #68722
Year Chartered1939
Primary Regulator
Profit Margin
Return on Assets - YTD1.47%
Return on Equity - YTD14.94%
Annual Interest Income$31.8MM
Assets and Liabilities
AssetsQ1 2022vs Q1 2021$4.04B$3.77B
LoansQ1 2022vs Q1 2021$2.88B$2.48B
DepositsQ1 2022vs Q1 2021$3.55B$3.30B
Equity CapitalQ1 2022vs Q1 2021$394.8MM$380.6MM
Loan Loss AllowanceQ1 2022vs Q1 2021$10.3MM$6.6MM
Unbacked Noncurrent LoansQ1 2022vs Q1 2021$5.0MM$5.1MM
Real Estate OwnedQ1 2022vs Q1 2021$0$219.00K

Rates for TruStone Financial Credit Union are currently being reviewed.



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