TruWest Credit Union is headquartered in Tempe and is the 6th largest credit union in the state of Arizona. It is also the 287th largest credit union in the nation. It was established in 1952 and as of March of 2022, it had grown to 257 employees and 90,222 members at 13 locations. TruWest Credit Union has an A health rating.
Membership in TruWest Credit Union is open to the following: (1) those who live or work, or own a business in Maricopa, Pima, Yavapai or Pinal counties in Arizona; (2) those who live, attend school or work in Williamson or Travis counties in Texas; (3) relatives of a current credit union member.
See current membership details
Soft pull only, quick turnaround to open account, received a call from rep to answer questions and explain details. Deposited personal check in person at location and immediately showed up as funded. I was a member of this CU in the past and always had good experiences.
Truwest Credit Union has been a pleasure to work with compared to the larger traditional banks. I have had two car loans through Truwest and received great rates and a hassle free experience with both. I also have a checking account and savings account with Truwest and have never had any issues. While they may not have a lot of branches mine has always provided attentive and friendly service and they participate in shared banking. When my debit card was stolen they were quick to get me a replacement and refunded all false charges quickly and without a lot of red tape. They also opened a saving account for my five year old daughter and provided her with her own piggy bank. Whenever we go into the branch they are always excited to count her coins and ad them to her growing account. For a small credit union the service really cannot be beat by the larger traditional banks.
I have been a TruWest member for many years, but have never been so disappointed with current service. I made contact via phone 2 weeks ago to obtain information on opening Youth Savings Accounts for my 4 grandsons. I was told at that time that to do so, I would need original (not copies) of EITHER birth certificates OR social security cards and would need to make an appointment at one of the branches to set up the accounts. After getting the birth certs from my son and setting up an appointment, I received a phone message stating that they are not setting up in-person accounts and I would have to do so online. I called to get the details and was told that I needed to email COPIES of the birth certs AND SS cards. Due to circumstances, two of the cards can not be obtained at this time and furthermore, I am not comfortable with sending such documents via email. As a result, I am seeking out another financial institute that really wants my business! I am even considering dropping my own savings and checking accounts with them!
Banking with TruWest Credit Union is anything but convenient. My auto loan is financed through them and before I opened a checking account with TruWest, transferring money into my account to pay my monthly bill was such a hassle. The mobile app doesn’t allow for transfers from outside institutions, and many times the website wouldn’t work for this either. I ended up opening a checking account with them for the ease of paying my bill, but it’s been anything but easy.
I signed up to earn the 3% monthly interest rate with their high yield checking. I wasn’t able to sign up for eStatements at the time I signed up for the account (a condition of earning 3%) and the online banking platform wasn’t allowing me to do it either. It took me 3 months and 2 calls into customer service to start seeing my benefits because I was having issues enrolling in eStatements.
The closest branch is an hour and 15 minutes away and I had to drive to the branch to deposit a large check to cover closing costs on my house. The teller informed me my funds would be available within 48-72 business hours. 5 business days later, the funds weren’t available and I couldn’t wire the money in time for closing. I called customer service and was told it could take up to a week for the funds to clear and the only way to clear them sooner was to physically go into a branch. I had to take the morning off work to drive back to the branch and have the funds cleared so I could get a cashiers check.
The most recent issue was having my debit card canceled while traveling. I used my debit card every day of my trip (in 5 different states) and it was apparently canceled on the 5th day, unbeknownst to me. I called when I returned home because I couldn’t use my debit card locally, and was informed it was cancelled due to fraudulent charges. I was also informed that they attempted to contact me 3 times and left a voicemail before cancelling the card. I was NEVER contacted and I have ZERO voicemails from anyone at TruWest or Visa attempting to confirm the “suspicious” charges. I am in the process of moving out of state and was informed I would need to order a new card which could take 7-10 business days to arrive. I asked to update my new address to make sure I received the card and was informed that I can’t do that over the phone for safety reasons. I had just provided my SSN, address, email address, and other information pertaining to my account over the phone to confirm my identity, but this has to be done through my online account for some reason. I was informed I could call back and request a new card (and provide all my info again) be sent to my new address. I will not have access to my funds until I get a new debit card or drive another 3 hours to withdraw cash.
There doesn’t seem to be any consistency with the branches, online banking, and customer service and it’s never clear which venue to seek out for help. The second I’m able to transfer my auto loan to another institution, I’ll be closing all of my accounts and never looking back!!
|Return on Assets - YTD||0.51%|
|Return on Equity - YTD||6.09%|
|Annual Interest Income||$10.9MM|
|Assets and Liabilities|
|Assets||Q1 2022vs Q1 2021||$1.56B$1.45B|
|Loans||Q1 2022vs Q1 2021||$970.6MM$964.9MM|
|Deposits||Q1 2022vs Q1 2021||$1.41B$1.30B|
|Equity Capital||Q1 2022vs Q1 2021||$127.8MM$128.3MM|
|Loan Loss Allowance||Q1 2022vs Q1 2021||$4.1MM$5.9MM|
|Unbacked Noncurrent Loans||Q1 2022vs Q1 2021||$1.8MM$2.3MM|
|Real Estate Owned||Q1 2022vs Q1 2021||$0$0|
Rates for TruWest Credit Union are currently being reviewed.