TwinStar Credit Union is headquartered in LACEY and is the 5th largest credit union in the state of Washington. It is also the 104th largest credit union in the nation. It was established in 1938 and as of June of 2024, it had grown to 804 employees and 258,829 members at 37 locations. TwinStar Credit Union has an A health rating.
Field of Membership Restrictions
Membership in TwinStar Credit Union is open to those who live or work in the state of Washington or in the Oregon counties of Benton, Clackamas, Coos, Crook, Deschutes, Douglas, Jackson, Jefferson, Josephine, Klamath, Lane, Linn, Marion, Multnomah, or Washington.
See current membership details
Good Customer Service, Online Portal. Not A Bad Choice.
I've been with TwinStar for over a decade and I would say they're fairly good. The tellers have always been nice. Their two-factor authentication is not as bad as other banks or credit unions (easy text or email options).
Only frustration is that I once had to make a large purchase (down payment on a car) and specifically stopped by a branch in person to make sure I could make that payment from my debit card. Then when I was at the dealership, a very long drive from the nearest CU location, my card failed.
The rates do change a lot, and I never really know what I'm getting in interest. But overall, if you're looking for a credit union that works with an online portal that is minimally frustrating, TwinStar isn't a bad option.
Absolutely No Customer Loyalty
I have been a loyal customer for over 10 years. I built my credit through Twinstar, bought my car through them, and have never missed a payment on my card.
Well, in 2023 I fell on hard times, and they screwed me for it. Communication or not, Twinstar will f*** you for a buck. Merry Christmas and Happy New Year.
Do not use this bank if you value good business and integrity.
+1 for Friendly employees. Upper management is the trash.
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68271 |
| Year Chartered | 1938 |
| Employees | 804 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.68% |
| Return on Equity - YTD | 7.39% |
| Annual Interest Income | $124.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $4.27B$4.27B |
| Loans | Q2 2024vs Q2 2023 | $3.29B$3.16B |
| Deposits | Q2 2024vs Q2 2023 | $3.53B$3.51B |
| Equity Capital | Q2 2024vs Q2 2023 | $398.1MM$350.9MM |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $31.9MM$26.8MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $16.3MM$12.1MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $38K$0 |
