U. S. Century Bank is headquartered in Doral and is the 27th largest bank in the state of Florida. It is also the 808th largest bank in the nation. It was established in 2002 and as of March of 2016, it had grown to 198 employees at 20 locations. U. S. Century Bank has a C+ health rating.
O my god... worst customer service ever! Called with simple questions regarding ATM fees. Woman was rude, tranferred me TWICE to extentions with only voice mail. The second call just got cut off, so three attempts total. We haved lived in the Doral area 3 months, and this is far and away the worst service I have received at any business. (You'd expect a bank to be a little more professional wouldn't you?) I only wish I had gotten her name so I could report her to a supervisor (of course she said it way to fast, and with the tone of "why are you bothering me") Needless to say we will not be seeking any loans or other services from this branch.
The worse costumer services ever, the teller MARIA ROCA is the most rude person I have ever met
when she Attended me she was with a mouthful of food, she took 30 minutes to cash a check, when I ask for it taking so long she replied that was not her fault in a rude manner, she began to speak out in front of other employees and customers and told me not to go anymore to that bank, that she was very efficient. US CENTURY BANK is that how you treat a costumer that is pregnant? I am 23 week pregnancy and this woman do not deserve that job.I am closing my acc.
|FDIC Certificate #||57369|
|Return on Assets - YTD||-0.36%|
|Return on Equity - YTD||-4.15%|
|Annual Interest Income||$8.1MM|
|Assets and Liabilities|
|Assets||Q1 2016vs Q1 2015||$895.4MM$912.3MM|
|Loans||Q1 2016vs Q1 2015||$702.2MM$715.0MM|
|Deposits||Q1 2016vs Q1 2015||$769.9MM$795.7MM|
|Equity Capital||Q1 2016vs Q1 2015||$79.1MM$78.6MM|
|Loan Loss Allowance||Q1 2016vs Q1 2015||$8.8MM$11.1MM|
|Unbacked Noncurrent Loans||Q1 2016vs Q1 2015||$25.7MM$41.7MM|
|Real Estate Owned||Q1 2016vs Q1 2015||$5.0MM$8.8MM|
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