U. S. Century Bank is headquartered in DORAL and is the 17th largest bank in the state of Florida. It is also the 523rd largest bank in the nation. It was established in 2002 and as of March of 2023, it had grown to 196 employees at 10 locations. U. S. Century Bank has an A health rating.
Highly Recommended
Both our family and our family business has been banking with U.S. Century Bank for many years. The Bird Road Branch and all its employees is exceptional. Specifically, our bank officer, who is outstanding and always goes above and beyond our expectations. We hope to continue a wonderful banking experience for year to come.
Great Customer Service!
Listen To Your Needs And Get Things Done
The best of the best for small business in Miami. They go the extra mile to make sure you get the services you need. They look at the whole company, not just the numbers, before making decisions. US Century stood by me and my company when most banks claimed to have their hands tied.
Highly Recommended
U.S. Century Bank provides exceptional customer service, and is a small business' best friend. Vice President Jessica Medina has kept every promise she made when moving our law firm from a nationally known bank, and we have been nothing but grateful for the services she and all the employees at the Miami Lakes branch have provided us with. I have and will proudly recommend friends, family, and fellow business owners!
Great Experience!
I recently visited the branch located in Bird Road and was surprised with the attention I received at this bank. The staff there was super attentive and answered all my questions regarding the opening of my IRA. They really made me feel like I was part of their family, something that is lacking at big retails bank which I feel like I’m just a number for them. A friend of mine had recommended me this bank as she has accounts there and the Bird Road location is just minutes away from my home. I'm really happy with the experienced I had and I recommend this bank to any customers looking for personalized banking experience.
Absolutely Terrible
This is easily the worst banking experience I have ever had, bar none. And that's really saying something, considering that Bank of America once sold my bank account to another bank without giving me prior notice. Still, if I had to choose between US Century Bank or Bank of America, I'd choose BoA in a heartbeat.
Not only does US Century Bank not provide the type of checking conveniences you'd expect from a national bank (read: ATM availability, easy ATM deposits, mobile check deposits over $1,000, etc.), but it can't even provide the perks you'd expect from a local bank! This is especially true when it comes to the all-important area of customer service.
Unfortunately, those of us whose schedules do not permit us to drive to a branch to address our concerns are out of luck. Call the bank's main number, and you get endlessly rerouted (if you're lucky enough to get an answer). Unsurprisingly, the 24-hour number is just as useless. After a while of waiting for a representative, the automated operator says, "We're sorry; no one picked up" and hangs up. What kind of podunk uselessness is this?
If you're interested in opening a checking out and are researching banks, steer clear of this one! Keep your money in a professional institution.
The Worse Costumer Service Ever!!!!
The worse costumer services ever, the teller MARIA ROCA is the most rude person I have ever met
when she Attended me she was with a mouthful of food, she took 30 minutes to cash a check, when I ask for it taking so long she replied that was not her fault in a rude manner, she began to speak out in front of other employees and customers and told me not to go anymore to that bank, that she was very efficient. US CENTURY BANK is that how you treat a costumer that is pregnant? I am 23 week pregnancy and this woman do not deserve that job.I am closing my acc.
Really...Zero Stars
O my god... worst customer service ever! Called with simple questions regarding ATM fees. Woman was rude, tranferred me TWICE to extentions with only voice mail. The second call just got cut off, so three attempts total. We haved lived in the Doral area 3 months, and this is far and away the worst service I have received at any business. (You'd expect a bank to be a little more professional wouldn't you?) I only wish I had gotten her name so I could report her to a supervisor (of course she said it way to fast, and with the tone of "why are you bothering me") Needless to say we will not be seeking any loans or other services from this branch.
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57369 |
| Year Established | 2002 |
| Employees | 196 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.09% |
| Return on Equity - YTD | 12.77% |
| Annual Interest Income | $22.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $2.16B$1.97B |
| Loans | Q1 2023vs Q1 2022 | $1.56B$1.24B |
| Deposits | Q1 2023vs Q1 2022 | $1.84B$1.72B |
| Equity Capital | Q1 2023vs Q1 2022 | $182.5MM$190.9MM |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $18.9MM$15.1MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $486.00K$0 |
| Real Estate Owned | Q1 2023vs Q1 2022 | $0$0 |