UMassFive College Federal Credit Union

Overview / Commentary
200 Westgate Center Dr
Hadley, MA 01035-1060

UMassFive College Federal Credit Union is headquartered in Hadley and is the 24th largest credit union in the state of Massachusetts. It is also the 606th largest credit union in the nation. It was established in 1967 and as of June of 2023, it had grown to 123 employees and 48,015 members at 6 locations. UMassFive College Federal Credit Union has a B health rating.

Field of Membership Restrictions

Membership is open to employees and students of the University of Massachusetts system, Amherst College, Hampshire College, Mount Holyoke College, and Smith College and select employee groups.
See current membership details

Reviews (3)

Great Credit Union in Western Massachusetts

I used this credit union from 2011-2016 when I was in the pioneer river valley. The in-person service was always great. The website at the time was tolerable but pretty lacking compared to my other bank, but I am lead to believe that they have since upgraded their online banking service. The checking account product was amazing, I earned 2% interest on my funds in the account. My savings account received better rates than a big box bank, but worse ones than the checking account. Additionally, I received numerous bonus points that I could use to pump up the interest rate on CDs. There were no fees associated with SUM ATMs which was a fairly extensive network in the area. If I was in the area I would absolutely use that credit union again.

Solid Local Credit Union

Posted by: |

Don't use UMassFive as my primary bank, but do use them for the local branch access.  Solid small CU, good customer service and friendly employees.  Decent rewards checking.  Main reason I don't use them as my main bank is the fairly primitive web presence -- no direct connect for transaction downloads (have to manually log in), ugly website, and no mobile check deposit, although ACH transfers post pretty quickly.  No complaints for in-person transactions, though.

Faulty App, Checking Transactions Entered For Incorrect Amount

Posted by: |

A word of warning. The app and online banking system are faulty. I am routinely unable to login and their is no way to regain access without calling their call center which only operates between 9ish and 5ish. I have been locked out on business trips.

Additionally, their branches have a "down home" feel and don't ask for deposit slips and don't provide a receipt unless you ask. I had two checks entered for up to 200.00 to low which caused a serious embarassment for me having to ask the person to write another check. The bank offered nothing more than an was their fault.

Finally, when I closed the account, the bank clerk wrote a cashiers check for the leftover balance but forgot to actually close the account. As a result they cleared two online transactions creating a negative balance and a MAJOR hastle with their customer service functions.

I wanted to do business with a local bank but this is NOT the one.


Health Grade Components

NCUA #18181
Year Chartered1967
Primary Regulator
Profit Margin
Return on Assets - YTD0.39%
Return on Equity - YTD6.12%
Annual Interest Income$13.0MM
Assets and Liabilities
AssetsQ2 2023vs Q2 2022$665.6MM$635.3MM
LoansQ2 2023vs Q2 2022$505.4MM$442.3MM
DepositsQ2 2023vs Q2 2022$574.2MM$578.1MM
Equity CapitalQ2 2023vs Q2 2022$42.3MM$45.0MM
Loan Loss AllowanceQ2 2023vs Q2 2022$0$3.5MM
Unbacked Noncurrent LoansQ2 2023vs Q2 2022$3.7MM$1.9MM
Real Estate OwnedQ2 2023vs Q2 2022$0$0

Rates for UMassFive College Federal Credit Union are currently being reviewed.


UMassFive College Federal Credit Union Locations
Branch Office200 Westgate Center DrHadley, MA 01035
Branch Office1 Campus Center Way Room 224Amherst, MA 01003
Branch Office245 King StNorthampton, MA 01060
Branch Office5 Lake Ave N Rm S1-820Worcester, MA 01605-2319
Branch Office233 Carew St Rm 110 Weldon Rehabilitation HospitalSpringfield, MA 01104-2377
Branch Office421 N Main st Building 1 Room 204Leeds, MA 01053

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