UMassFive College Federal Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.95%	Reward Checking	Co-op Advantage Checking 1.82% - National Average
1.76%	5-year CD	60 Month CD 2.35% - Synchrony Bank 60 Month CD
0.65%	1-year CD	12 Month CD 1.40% - Synchrony Bank 12 Month CD

View all UMassFive College Federal Credit Union rates »

Overview / Commentary

www.umassfive.coop

413-256-5500

200 Westgate Center Dr
Hadley, MA 01035

UMassFive College Federal Credit Union is headquartered in Hadley and is the 26^th largest credit union in the state of Massachusetts. It is also the 572^nd largest credit union in the nation. It was established in 1967 and as of March of 2017, it had grown to 102 employees and 36,922 members at 5 locations. UMassFive College Federal Credit Union has a B+ health rating.

Field of Membership Restrictions

Membership is open to employees and students of the University of Massachusetts system, Amherst College, Hampshire College, Mount Holyoke College, and Smith College and select employee groups.
See current membership details

Solid Local Credit Union

Posted by: Zortrium | Nov 12, 2012

Don't use UMassFive as my primary bank, but do use them for the local branch access. Solid small CU, good customer service and friendly employees. Decent rewards checking. Main reason I don't use them as my main bank is the fairly primitive web presence -- no direct connect for transaction downloads (have to manually log in), ugly website, and no mobile check deposit, although ACH transfers post pretty quickly. No complaints for in-person transactions, though.

Comment

1

Faulty App, Checking Transactions Entered For Incorrect Amount

Posted by: Ja23 | Oct 13, 2016

A word of warning. The app and online banking system are faulty. I am routinely unable to login and their is no way to regain access without calling their call center which only operates between 9ish and 5ish. I have been locked out on business trips.

Additionally, their branches have a "down home" feel and don't ask for deposit slips and don't provide a receipt unless you ask. I had two checks entered for up to 200.00 to low which caused a serious embarassment for me having to ask the person to write another check. The bank offered nothing more than an apology...it was their fault.

Finally, when I closed the account, the bank clerk wrote a cashiers check for the leftover balance but forgot to actually close the account. As a result they cleared two online transactions creating a negative balance and a MAJOR hastle with their customer service functions.

I wanted to do business with a local bank but this is NOT the one.

Comment

1

Health

B+

Data as of Q1 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	18181
Year Chartered	1967
Employees	102
Primary Regulator

Profit Margin
Return on Assets - YTD	0.5%
Return on Equity - YTD	6.1%
Annual Interest Income	$4.4MM

Assets and Liabilities
Assets	Q1 2017vs Q1 2016	$459.9MM$430.5MM
Loans	Q1 2017vs Q1 2016	$331.5MM$305.4MM
Deposits	Q1 2017vs Q1 2016	$422.3MM$395.6MM
Equity Capital	Q1 2017vs Q1 2016	$36.9MM$35.2MM
Loan Loss Allowance	Q1 2017vs Q1 2016	$2.2MM$2.5MM
Unbacked Noncurrent Loans	Q1 2017vs Q1 2016	$2.8MM$2.5MM
Real Estate Owned	Q1 2017vs Q1 2016	$214.00K$605.00K

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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.