Umpqua Bank is headquartered in Roseburg and is the largest bank in the state of Oregon. It is also the 70th largest bank in the nation. It was established in 1953 and as of December of 2019, it had grown to 3,888 employees at 257 locations. Umpqua Bank has an A+ health rating.
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Umpqua Bank
I love this bank. When I lost my card they made it super easy to get a new one. They have also forgiven overdraft fees when I ran into financial hardships because I had previously maintained my account pretty well. I appreciate that they don't charge overdraft fees for less than $5 of insufficient funds. Whenever I get a chance to go back to Oregon and go into a physical bank, the tellers are always very nice and super helpful.
This Is Not Really An Online Bank
I attempted to open a two year CD that I saw listed here. I am not an existing customer of this bank. However, after going to the website and then calling, I learned that the two year CD could not be opened on line.
To get the two year CD I had to physically go to one of their branches to do that. Nonetheless, I would not be able to fund such a CD by ACH (most of my investable funds are at other internet banks and funds are moved by ACH). Rather, I would have to open a deposit account which could be funded by ACH, too complicated.
While there website shows online capability, it seems that is only intended for existing customers
The Bank Of "I Don't Know"
I have never seen less competent bank employees in my life. I opened a checking account and it was a disaster. They misspelled the name, didn't send a pin for the atm card. You will have to go down to the branch and tell the employees what to do. They are next to worthless and should be replaced with machines ASAP.
I Love This Bank!
Umpqua Bank is the most accessible, communicative, helpful bank I have ever dealt with. I live in a small town with two banks, neither one of which is Umpqua, so I must drive 30 miles to use them and I still feel it is worth it. The tellers are friendly, helpful and understanding. Dealing with them is a joy, and this is true of all the branches I have dealt with and I must say I have been in at least 25 different branches. On the few occasions I have had a problem, the response time is amazing. These guys truly understand their job and take seriously the fact that this is YOUR money they are dealing with and that it is important to you. I have thought about switching to a local bank for the convenience, but each time I hear some horror story about lost deposits or poor customer service I just smile to myself, get in my car and drive to Umpqua Bank!
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17266 |
| Year Established | 1953 |
| Employees | 3888 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.33% |
| Return on Equity - YTD | 8.27% |
| Annual Interest Income | $1.14B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $28.82B$26.90B |
| Loans | Q4 2019vs Q4 2018 | $21.55B$20.44B |
| Deposits | Q4 2019vs Q4 2018 | $22.61B$21.25B |
| Equity Capital | Q4 2019vs Q4 2018 | $4.59B$4.36B |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $157.6MM$144.8MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $58.6MM$83.9MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $3.3MM$11.0MM |
