Umpqua Bank is headquartered in Roseburg and is the largest bank in the state of Oregon. It is also the 75th largest bank in the nation. It was established in 1953 and as of June of 2020, it had grown to 3,869 employees at 253 locations. Umpqua Bank has a C health rating.
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Umpqua Bank
I love this bank. When I lost my card they made it super easy to get a new one. They have also forgiven overdraft fees when I ran into financial hardships because I had previously maintained my account pretty well. I appreciate that they don't charge overdraft fees for less than $5 of insufficient funds. Whenever I get a chance to go back to Oregon and go into a physical bank, the tellers are always very nice and super helpful.
This Is Not Really An Online Bank
I attempted to open a two year CD that I saw listed here. I am not an existing customer of this bank. However, after going to the website and then calling, I learned that the two year CD could not be opened on line.
To get the two year CD I had to physically go to one of their branches to do that. Nonetheless, I would not be able to fund such a CD by ACH (most of my investable funds are at other internet banks and funds are moved by ACH). Rather, I would have to open a deposit account which could be funded by ACH, too complicated.
While there website shows online capability, it seems that is only intended for existing customers
The Bank Of "I Don't Know"
I have never seen less competent bank employees in my life. I opened a checking account and it was a disaster. They misspelled the name, didn't send a pin for the atm card. You will have to go down to the branch and tell the employees what to do. They are next to worthless and should be replaced with machines ASAP.
Quote " The World's Greatest Bank"
I am so tired of the employees being required to answer the phone this way. It is not a true or factual statement. According to WA state RCW's this is in fact an illegal statement to use for marketing purposes unless you can prove it to be 100% factual and true. I have banked there for many years and it is a horrible bank. They lack locations, many of the banks do not have drive up windows, they charge fees for using ATM machine's outside the network, many of the locations are not opened on weekends, they cap their mobile deposits at $5K per day combine this with limited hours and locations, that policy sucks! Oh, and the hold times are unreal, even prior to COVID-19 their wait times were 20+ minutes. So bad, save your troubles and bank somewhere else.
Data as of Q2 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17266 |
| Year Established | 1953 |
| Employees | 3869 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | -12.5% |
| Return on Equity - YTD | -106.95% |
| Annual Interest Income | $517.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2020vs Q2 2019 | $29.63B$27.95B |
| Loans | Q2 2020vs Q2 2019 | $22.92B$21.16B |
| Deposits | Q2 2020vs Q2 2019 | $24.98B$21.95B |
| Equity Capital | Q2 2020vs Q2 2019 | $2.73B$4.51B |
| Loan Loss Allowance | Q2 2020vs Q2 2019 | $356.7MM$151.0MM |
| Unbacked Noncurrent Loans | Q2 2020vs Q2 2019 | $64.1MM$67.9MM |
| Real Estate Owned | Q2 2020vs Q2 2019 | $2.6MM$8.4MM |
