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Union Bank (San Francisco, CA)

Popular Accounts at this Bank

0.50%5-year CD60 Month CD
0.15%1-year CD12 - 17 Month CD
0.01%SavingsRegular Savings

Overview / Commentary
400 California Street
San Francisco, CA 94104

Union Bank of California is a commercial bank that offers personal, commercial, institutional, and private banking products and services, along with loans and lines of credit to individuals and businesses. The bank’s holding company, UnionBanCal is publicly traded on the New York Stock Exchange (Symbol:UB).

On its personal banking side, Union Bank offers multiple savings and checking accounts designed to help consumers manage and save money. Savings account offerings have monthly service charges unless certain requirements are met and are available as a basic option and a higher interest option. The higher interest savings account requires a large initial deposit and daily account balance. Money market accounts have a monthly fee and require a higher initial deposit than savings accounts, but typically offer higher interest rates in returen. Checking accounts offer features like bill pay, traveler’s checks, and debit cards, but can get expensive depending on the type of account and number of features added. The most basic checking account comes with a free savings account, discounted non-Union Bank ATM fees, and an unlimited supply of checks. Certificates of Deposit (CDs) offer fixed interest rates on term lengths from 7 days to 5 years. The bank also has a professional wealth management group to help institutional and individual investors make decisions about fixed income products like mutual funds and annuities.

Union Bank online banking provides customers with a web-based platform on which they can access their accounts to perform various activities like online bill pay, funds transfer, check image viewing, and account alert monitoring. The bank has also optimized its website for mobile banking and released mobile banking apps to make accessing deposit accounts easy from a smartphone or tablet device.

Union Bank was originally established in 1979 as the Bank of Palm Springs before finally changing to its current name in 2008. The bank is a subsidiary of UnionBanCal Corporation, which is a bank holding company that formed out of the merger between The Bank of California and Union Bank in the late 1990’s. UnionBanCal is itself a subsidiary of the Mitsubishi UFJ Financial Group, which is one of the largest financial organizations in the world. Union Bank is currently headquartered in San Francisco, California, and serves its customers through numerous branches located across several states.

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Excellent Service And Rates

Posted by: Anonymous | May 16, 2012

Although we are a small business, we have been with Union Bank for 2 years now, and the customer service is excellent.

Union Bank an okay bank

Posted by: UnionBank | Sep 5, 2014

I have been a customer of Union Bank for several years now and the only reason I stay with them it's because their bank is really near from were I live, and also their fees are not that bad compared to the other banks. Their customer service is good if I must say so myself, there is always someone available to help you and they solve any inquiries you have in a matter of time. One thing I don't like about Union Banks is that they lack Web/Mobile experience, I think they don't even have a mobile app yet, and their web service is lacking. Overall It's an okay bank so don't expect much from them.

Caveat Emptor=Buyer Beware

Posted by: Anonymous | Mar 7, 2012

I recently open an account with Union Ban and never had any issues with customer service. When I started using there online service I notice I was being tracked by cookies. Union Bank allows Core Metrics Foresee Results to track you while you are signed into their "secure web page". I have never heard of a bank using cookies to track while I am viewing my personal financial information.

When I ask why the first response I received was "you can delete cookies". After speaking with three people no one could answer why they were tracking me and using cookies while I was view personal financial information.

Caveat emptor=Buyer beware.

Bank Somewhere Else...Anywhere Else

Union Bank is very serviceable when establishing the account but fail to point out all of their delays and fees. Don't expect to be able to cash checks quickly even when they are from long standing reputable companies until you've been with them for a couple months. They use that as an excuse to freeze your funds and use it as they want!  Also, their claims office is the most unprofessional and dishonest I have ever encountered!! Their website does not offer many services online and you are forced to work over the phone so you can't keep a record of what was said/done. The double talk and patronizing on behalf of the staff is done with such confidence that it is obvious it is taught and encouraged, not just tolerated or a rogue staff. The vendor made a mistake on their end, charged my account, provided written documentation and asked to be called to verify the for the claims department that the charge should be reversed by bank because the computing error on their end did not allow them to reverse it on their end and yet it took the claims department nearly a month and a half to reverse the charge and only after multiple calls, hours of my wasted time, many false promises from them and lies on their part that they would put me through to a manager to speak with. It was ridiculous. They then said..."I said I was looking for a manager, but I couldn't find one so I spoke to the team about it." she had me one the phone for half an hour waiting for the manager to pick up knowing only to come back to say there wasn't a manager there today! They also processed a claim on the wrong transaction. I made a claim and they picked up the wrong transaction and contacted the wrong vendor and told them I was refuting that purchase. They never apologized for picking up the wrong claim, for contacting the wrong vendor, for delaying my claim, etc. is like the three stooges over there, but worse because these people are dishonest. I provide proof in writing from the vendor that the item I ordered was not received and they choose to believe the vendor's documentation that they informed me they have only 20 minutes after they had informed me that they did not have a response from the vendor yet and had to wait two weeks for a response. the list goes on....I insisted on speaking to a manager and on getting copies of all the documentation regarding the two claims they botched and turned into three claims. They promised that would happen they same day. Of course, it didn't. Don't bother banking with Union Bank. Go to another bank with more ATMs , more branches and better customer service which is almost any other bank because they have set the bar so low!



Health Grade Components

FDIC Certificate #22826
Year Established1979
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.79%
Return on Equity - YTD5.67%
Annual Interest Income$1.68B
Assets and Liabilities
AssetsQ2 2017vs Q2 2016$116.7B$116B
LoansQ2 2017vs Q2 2016$76.35B$78.64B
DepositsQ2 2017vs Q2 2016$86.96B$83.34B
Equity CapitalQ2 2017vs Q2 2016$16.49B$15.94B
Loan Loss AllowanceQ2 2017vs Q2 2016$476.6MM$714.2MM
Unbacked Noncurrent LoansQ2 2017vs Q2 2016$547.9MM$786.0MM
Real Estate OwnedQ2 2017vs Q2 2016$1.7MM$88.9MM
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

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Union Bank (San Francisco, CA) Savings Account Rates

0.23%$25k-Retirement Income IRA
0.23%$25k-Retirement Income Roth IRA
0.23%$25k-Retirement Income CESA
0.01%--Regular Savings
0.01%--Kidz Savings
0.01%--Teen Savings

Union Bank (San Francisco, CA) Money Market Rates

0.10%*$50k*-High Rate MoneyMarket Account
OTHER TIERS: 0.01% Up to $2,500 | 0.05% $2,500 - $10k | 0.08% $10k - $50k
0.08%*$25k*-MoneyMarket Account
OTHER TIERS: 0.01% Up to $2,500 | 0.05% $2,500 - $25k
0.05%*$2,500*-IRA MoneyMarket Savings Account
OTHER TIERS: 0.01% $25 - $2,500

Union Bank (San Francisco, CA) CD Rates

0.50%$350$100k60 Month CD
0.40%$350$100k48 - 59 Month CD
0.35%$350$100k36 - 47 Month CD
0.20%$350$100k24 - 35 Month CD
0.15%$350$100k12 - 17 Month CD
0.15%$350$100k18 - 23 Month CD
0.05%$350$100k32 - 89 Day CD
0.05%$350$100k90 - 179 Day CD
0.05%$350$100k180 - 364 Day CD
0.05%$2,500$100k7 - 31 Day CD

Union Bank (San Francisco, CA) IRA Rates

0.50%$350-60 - 120 Month IRA Time Deposit
0.40%$350-48 - 59 Month IRA Time Deposit
0.35%$350-36 - 47 Month IRA Time Deposit
0.20%$350-24 - 35 Month IRA Time Deposit
0.15%$500-18 Month Variable Rate IRA Time Deposit
0.15%$350-12 - 17 Month IRA Time Deposit
0.15%$350-18 - 23 Month IRA Time Deposit
0.05%$350-90 - 181 Day IRA Time Deposit
0.05%$350-182 - 364 Day IRA Time Deposit