United Southern Bank (FL) is headquartered in UMATILLA and is the 29th largest bank in the state of Florida. It is also the 1,057th largest bank in the nation. It was established in 1937 and as of March of 2023, it had grown to 150 employees at 14 locations. United Southern Bank (FL)'s money market rates are 70% higher than the national average, and it has a B+ health rating.
Customer Service
Uninted Southern Bank Is A True "Home Town" Bank. They Treat You Like Family And Have Excellent Customer Service. United Southern Bank Values Their Customers, Unlike Most Larger Chain Banks.
Don't go to them for occasional use
I had a regular checking account with them for three years. The first year was used on a daily basis. The last two years were used for two deposits and one payment every month. In April 2018, one deposit went to be made by my brother at one of the branches in Florida. They accepted the deposit and gave him a receipt. I went online two days later to make the recurring payment (that has been going on for two years) and found out my account did not exist. I called the bank and it took them 25 minutes to figure out that my account was closed and they did not have an answer as to where the deposit went! I was given three different stories and two different representatives before I was finally helped.
They said they closed my account due to no activity, even though I made the same deposits and transactions every month. I was told I could not go in the branch to get the money back, but had to wait for a cashier check in the mail. At the end of the call, the CSR told me I could come back into one of the local branches to open a new account if I would like. I laughed and hung up the phone.
Worst Bank I've Ever Dealt With!!
The WORST bank EVER. Will NEVER deal with them ever again and will NEVER recommend them for anything.
They have crappy customer service and do questionable banking and loans.
The worst is when I heard the a couple of department managers tell a customer "We know who your wife works for personally and you should have tried harder and not waited until the last minute"
Customer Service
What was once considered a "home town bank", is now just another financial institution. Absolute worst customer service I ever experienced.
Not very good
This is one of the worst banks around. they offer deposit accounts paying current rates, very limited loan services with high rates, and a clunky web site with access limited to only current transactions and those of the previous statement.
My wife and her mother held a joint account, but when her mother passed away they closed the account without any notice and it was a struggle to get a new account opened. They closed it after an inquiry by my wife, with no proof of death required. So apparently hearsay is a driving force for these people.
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 15465 |
| Year Established | 1937 |
| Employees | 150 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.01% |
| Return on Equity - YTD | 36.97% |
| Annual Interest Income | $7.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $929.5MM$840.0MM |
| Loans | Q1 2023vs Q1 2022 | $336.1MM$292.6MM |
| Deposits | Q1 2023vs Q1 2022 | $819.1MM$796.2MM |
| Equity Capital | Q1 2023vs Q1 2022 | $27.5MM$36.9MM |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $9.2MM$9.5MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $1.3MM$1.2MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $0$0 |
