Upper Peninsula State Bank

Good Bank, Terrible Customer Service

I joined my bank about 4 years ago specifically because they had a downtown branch near my house. Unfortunately, the downtown branch closed within the last year and since then it just hasn't been worth it. I have a checking account with the bank and while I have no issues with my account there, the tellers are often rude.

Every Christmas I get checks from family in the lower peninsula and the tellers are always discourteous about it. I will bring the check in and they will rudely inform me that they will have to hold the check as it is out of area. I am fine with them having to hold the check, this is standard practice, however they are very specific about how they don't trust out of area banks and would have no problem trusting a check from a bank down the street.

The tellers have also asked me information which I find a little too personal, asking why I get paid through the internet, do I sell stuff on the internet, and giving me the side eye when I say that I do freelance work online.

Overall, the bank isn't bad, but as they are no longer more convenient to me than any other bank in the area, and the service has been pretty consistently rude, I plan on switching banks soon.