UT Federal Credit Union

Great Experience with University of Tennessee Credit Union

I have been banking with UTFCU for 7 years now. I have had nothing but good experiences. When it comes to customer service, they are fantastic. I had an "unusual" charge go through my account that didn't match my normal spending patterns in 2016. I was a college student at the time and they didn't think I would be spending more than $1,000 at a mall in a city I had never visited before. They were exactly right. I was personally contacted by a representative from the bank to inquire about the charges. When I confirmed their suspicions of the fraudulent charge, they immediately suspended my debit card and put a hold on both my checking and saving accounts. I was able to handle everything over the phone to remove those charges and received a new debit card in the mail three days later. All the representatives I have ever dealt with have been kind and professional. Finances can be overwhelming for a young adult. It's nice to know that support is there just down the street at my credit union. Their mobile deposits for checks is very user friendly and their 24 hour ATM is also extremely useful.