Utah First Federal Credit Union is headquartered in Salt Lake City and is the 8th largest credit union in the state of Utah. It is also the 430th largest credit union in the nation. It was established in 1935 and as of March of 2025, it had grown to 137 employees and 42,049 members at 11 locations. Utah First Federal Credit Union's money market rates are 9X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership is open to anyone by becoming a member of Community Volunteers of Utah ($5 annual fee). Joining Community Volunteer can be done on the Credit Union's online application. Membership is also open to employees of nearly 30 Select Employer Groups, and to immediate family members of current Utah First members.
See current membership details
Horrid Customer Service
Chose this CC because the reviews were so positive on customer service. Not.
Called Friday morning and was told a financial expert would call by end of day. Nothing.
Called Sat morning and was told I'd get a call Monday. Nothing.
Called early afternoon Monday and was told I'd get a call by day's end and I'd be marked "urgent". It is now mid day Tuesday and no call.
Stay away. (I just opened the CD elsewhere and it was a snap.)
Really, Nice Representative
Spoke to a representative named Josie to open a membership and the CD. The easiest account that I have opened and it took less time than other CDs. I have opened. With any other credit, unions or banks thanks so much.
Very Smooth
Opened 22 month 5% CD. Wired in the funds. They were very helpful. Would recommend
Easy Process
This was an easy process! I decided to do the account opening process with a representative. I was called within an hour by Brett. He was great! He opened the account, provided the wire transfer information, and the whole process from start to finish was less than 24 hours. Utah First has great rates, the online banking is super user friendly, and the customer service is great! I did receive an email with one document with my ss# on it. It wasn’t a big deal for me because my husband is in IT and sees any bad actors because we use the network for his business. I also freeze our credit because most, if not everyone, has their information out on the dark web due to the equifax breach. I definitely recommend using the freeze option on all three credit reports! It’s so easy and you can schedule a “thaw” when you want to open up accounts.
The 5 Yr CD Rate Now Is 4.25% Not 4.65%
The 5 yr CD rate now is 4.25% not 4.65&
Chexsystem
Does anyone one know if they do a pull on Chexsystem to open a CD. Since I have to give an overall rating to ask this question I’ll give the 3 stars to start with.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 528 |
| Year Chartered | 1935 |
| Employees | 137 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.82% |
| Return on Equity - YTD | 8.22% |
| Annual Interest Income | $16.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $1.08B$973.6MM |
| Loans | Q1 2025vs Q1 2024 | $858.2MM$780.6MM |
| Deposits | Q1 2025vs Q1 2024 | $838.6MM$736.8MM |
| Equity Capital | Q1 2025vs Q1 2024 | $106.2MM$94.2MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $5.1MM$4.9MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $3MM$1.9MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |
