Vibe Credit Union is headquartered in Novi and is the 21st largest credit union in the state of Michigan. It is also the 359th largest credit union in the nation. It was established in 1953 and as of December of 2024, it had grown to 228 employees and 75,484 members at 13 locations. Vibe Credit Union's savings rates are 4X the national average, and it has an A health rating.
Field of Membership Restrictions
Vibe Credit Union is open to those who live or work in the Lower Peninsula of Michigan and to retirees of SBC, Ameritech, Western Electric, AT&T or Michigan Bell. (Requirements are listed in the credit union's online application)
See current membership details
Loan Completion
I am happy after applying for loan to pay off my credit cards was approved, my loan specialist was awesome until the end . She kept me updated about paperwork and completed my process. I am less stressed because I can make one payment instead of numerous payments , I would refer anybody to do banking with Vibe Credit Union. I also referred another family member to check into opening account , getting his credit better to qualify for a loan .My loan specialist also assisted with that process also . Brittani thank you so much for your assistance.
Worst Customer Service EVER
Nothing but problems since OCCU merged with Vibe. I'm shopping for a new bank now.
I tried to get a home equity loan through VIBE, they said the process takes 3 to 5 MONTHS!!! I went with another bank, and I got one IN THREE DAYS!
Other problems include them randomly cancelling my ATM, not letting me change my ATM pin, forcing me to take a debit card to be able to change my pin, even though I don't want one.
Don’T Bother
This place has went downhill pretty fast. First I had a small personal loan with them and I went I missed a payment, my fault, I reached out to them to set up payment arrangements to pay it off. Some money would come out every week till paid off. Then about every few weeks the would take a huge amount out of my checking account to pay off the negative balance on the loan. I literally had to call these people 3 times to tell them to stop doing that and stick to the payment arrangements we talked about. No communication. Then after loan was paid off the were to keep taking the same amount out every week to pay off the negative balance on the checking account. They stopped. I called twice to tell them to continue taking money weekly to pay off negative checking account. That stopped. I can’t keep calling them to tell them I owe them money. But you better believe they hit my credit score will that negative balance. Ridiculous! Then to top it off, today I go pick up a new debit card and because of covid you can’t go in to active your new card, so they gave me a number to call to activate it myself. But the teller tells me to call after 7pm to activate the card. I call the number at 7:30pm and the recording tells me it can’t activate my card. Which leads me to the BIGGEST problem of all!!! They close at 7. So even though the says to call the bank, you can’t, their closed!!! So now I’m stuck with no way to access my money. Praying nothing serious will happen till I can call them in the morning. And don’t bother calling the card services number cause they can’t do crap. I’m sure there’s a few more things that warrant the 1 star, I just believe I wrote enough. Don’t bother with these guys. Go somewhere else!!
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 61522 |
| Year Chartered | 1953 |
| Employees | 228 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.37% |
| Return on Equity - YTD | 3.97% |
| Annual Interest Income | $67.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $1.32B$1.23B |
| Loans | Q4 2024vs Q4 2023 | $884.5MM$868.3MM |
| Deposits | Q4 2024vs Q4 2023 | $1.18B$1.1B |
| Equity Capital | Q4 2024vs Q4 2023 | $129.2MM$122.5MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $6.5MM$7.1MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $10.5MM$10.1MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |
