Reviews (8)

Savings and Checking Accounts

I have been with Washington Federal for 4 years. I have a checking, savings and home loan, but this review is for the checking and savings accounts and the staff. I have found it easy and convenient to work with Washington Federal. All of the personnel are friendly and helpful. I don't use the ATM, I usually go in and personally make deposits or write a check somewhere for a withdrawal. Their are no fees. The customer service experience has been better than any other bank. Because of the small size it is much easier to get in and out and get my business done quickly. I have always had any questions answered quickly and professionally. As a bonus, you can often find a tray of cookies available in the lobby! Great bank! I highly recommend it.

Washington Federal is a great bank!

Posted by: dinabell | Mar 4, 2017

I have been banking with Washington Federal for 5 years. I opened a checking and savings account to go with my home construction loan. I used the checking and saving to move money between accounts and make payments to my contractor. Having an account here helped me keep track of all the transactions with the contractor. The customer service is exemplary in all areas. Once I rolled into a home loan, I kept the checking and savings and use them to keep extra funds. They have a very low fee schedule and a great minimum balance on accounts. I also think their interest rates are better than my other bank. So it is beneficial to keep money in savings here. I highly recommend them as a great local bank. I recommended them to my neighbors and they are also very happy with the experience they have had with them.

On-Line Access Transition A Real Train Wreck

We were customers of a B of A branch that was bought out by Washington Federal. The messed up our bill-pay info from B of A resulting in missed payments. Now they have transitioned to a new on-line system and seem to have lost some more info. They had my wife's phone number with an old area code that went back to B of A days. I have been on the phone with customer service trying to restore on-line access to my business account for three days. Getting ready to set up a new business account with another bank. They just can't get things to work. I think they have trouble retaining capable IT employees, and I am concerned about hacking.

Better than nothing.

Posted by: MarkN. | May 28, 2014

I only used Washington Federal because Bank of America was bought out by this company last year. I don't know how they managed it but they ended up being even worse than BoA. Their website is horrible and very clunky. I think I'd rather keep my money beneath my mattress than continue to use Washington Federal. The only upside were the BoA people that continued working for Washington Federal once they were bought out. The drive through people are extremely friendly and the tellers inside helped me with the many problems the horrible company caused. Can't blame the low level workers for the car wreck of a company they work for when they are doing their best. Only use Washington Federal if you hard up and there are no other options.

Another Bank Changing Your Account

Posted by: BSwanson | Jun 14, 2017

Received the dreaded letter that every money hungry bank eventually sends. Dear VALUED customer, your free checking account will be switch to a monthly fee account...blah blah blah. When will institutions learn that people are no longer loyal to businesses if businesses cannot be loyal to customers. There are plenty banks that offer free checking. I'll be switching tomorrow. Sincerely, a once VALUED customer.

Worst Experience With Washington Federal Bank

Posted by: GKBrar | Mar 11, 2016

It is the worst bank for me. Specially the Moses Lake branch. I worked for a Gas station here and having business account with it. Usually I go to the bank during the lunchbreak of merchant teller. I waited in the business line for the next teller to serve me but the regular customers came after me were served first and I was the last one. When it happened again I asked the teller to confirm that if the merchant teller isn't available then I have to come in regular customers line but he said no we will serve you in business line. When I asked then why I was not served until the last customer was done even they came after me but the answer was because the merchant teller is on lunch. On March 10, 2016 I was not called by the teller even when the last customer was served who came after me. I had to wait until the merchant teller was not back and the teller next to that window was standing free while I was waiting. Most interesting thing the manager was always there sitting to the next window all the days. What you will say about this kind of service.......If anyone has questions regarding this go and watch the video recording for March 10 from 1.15pm to 1.40pm and get the answers what I am saying.

New System Upgrade Is Terrible!

WF's system upgrade this past fall has caused constant problems for us. We are averaging one successful login for 5 tries. The problem seems to be that we spend the winters in Baja MX and I guessing that their system isn't accepting our requests coming through a foreign server.

We've sent numerous emails from within our secure message center and the problems continue for the past 3 months. We never had these problems with Bank of America before the buyout by WF. Didn't have problems last winter before the upgrade this past fall. Looks like the only solution will be to change banks when we return this spring.

Fees, Fees, And More Fees....

We were long time customers of South Valley Bank & Trust, which was acquired by Washington Federal last year. When the account merging took place in April 2013, problems started. The first thing we noticed was that many of the employees that had been with South Valley for years and years had been laid off and replaced with Washington Federal employees, and later the ones that were not laid off, left due to poor treatment by the management. The next thing that immediately caught our attention was how many fees Washington Federal charged! Our business and personal accounts had been free for years, and suddenly we were told that we would start being charged if we had over 15 deposits a month, wrote over 100 checks, or deposited over 10,000 a month in cash to our business accounts. They were not small business friendly at all.... We left and took our accounts to Rogue Credit Union, where we have not been charged a single fee to date.



Health

Health Grade Components

Overall
FDIC Certificate #28088
Year Established1917
Employees1877
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.29%
Return on Equity - YTD10.27%
Annual Interest Income$464.1MM
Assets and Liabilities
AssetsQ3 2018vs Q3 2017$15.88B$15.25B
LoansQ3 2018vs Q3 2017$11.48B$10.88B
DepositsQ3 2018vs Q3 2017$11.50B$10.96B
Equity CapitalQ3 2018vs Q3 2017$1.98B$1.97B
Loan Loss AllowanceQ3 2018vs Q3 2017$129.3MM$123.1MM
Unbacked Noncurrent LoansQ3 2018vs Q3 2017$55.7MM$53.0MM
Real Estate OwnedQ3 2018vs Q3 2017$11.3MM$20.2MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Washington Federal Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%$100-Passbook Savings
0.10%$100-Statement Savings
0.10%$200-Business Savings
0.10%$10-Passbook Savings for Minors
0.10%$10-Statement Savings for Minors

Washington Federal Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.30%$1k-Gold Money Market
1.30%$1k$100kBusiness Premium Money Market
0.15%*$90k*-Money Market
OTHER TIERS: 0.10% $1k - $90k
0.15%*$90k*$250kBusiness Money Market
OTHER TIERS: 0.10% $1k - $90k

Washington Federal Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%*$10k*$8mStellar Business Interest Checking
OTHER TIERS: 0.02% $1k - $10k
0.05%$10k$250kStellar Plus Checking

Washington Federal CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.60%$1k$250k19 Month CD Special w/ Checking
2.60%$1k$500kBusiness 19 Month CD Special w/ Checking
2.55%$1k$250k19 Month CD Special w/o Checking
2.55%$1k$500kBusiness 19 Month CD Special w/o Checking
2.50%$1k$250k13 Month CD Special w/ Checking
2.50%$1k$500kBusiness 13 Month CD Special w/ Checking
2.45%$1k$250k13 Month CD Special w/o Checking
2.45%$1k$500kBusiness 13 Month CD Special w/o Checking
2.20%$1k$250k7 Month CD Special w/ Checking
2.20%$1k$500kBusiness 7 Month CD Special w/ Checking
2.15%$1k$250k7 Month CD Special w/o Checking
2.15%$1k$500kBusiness 7 Month CD Special w/o Checking
2.05%*$90k*-60 Month CD
OTHER TIERS: 2.00% $1k - $90k
2.05%*$90k*$250kBusiness 60 Month CD
OTHER TIERS: 2.00% $1k - $90k
2.05%*$90k*-60 Month Minor CD
OTHER TIERS: 2.00% $500 - $90k
1.30%*$90k*-48 - 59 Month CD
OTHER TIERS: 1.25% $1k - $90k
1.30%*$90k*$250kBusiness 48 - 59 Month CD
OTHER TIERS: 1.25% $1k - $90k
1.30%*$90k*-48 - 59 Month Minor CD
OTHER TIERS: 1.25% $500 - $90k
1.20%*$90k*-36 - 47 Month CD
OTHER TIERS: 1.15% $1k - $90k
1.20%*$90k*$250kBusiness 36 - 47 Month CD
OTHER TIERS: 1.15% $1k - $90k
1.20%*$90k*-36 - 47 Month Minor CD
OTHER TIERS: 1.15% $500 - $90k
1.05%*$90k*-24 - 35 Month CD
OTHER TIERS: 1.00% $1k - $90k
1.05%*$90k*$250kBusiness 24 - 35 Month CD
OTHER TIERS: 1.00% $1k - $90k
1.05%*$90k*-24 - 35 Month Minor CD
OTHER TIERS: 1.00% $500 - $90k
0.85%*$90k*-18 - 23 Month CD
OTHER TIERS: 0.80% $1k - $90k
0.85%*$90k*$250kBusiness 18 - 23 Month CD
OTHER TIERS: 0.80% $1k - $90k
0.85%*$90k*-18 - 23 Month Minor CD
OTHER TIERS: 0.80% $500 - $90k
0.65%*$90k*-12 - 17 Month CD
OTHER TIERS: 0.60% $1k - $90k
0.65%*$90k*$250kBusiness 12 - 17 Month CD
OTHER TIERS: 0.60% $1k - $90k
0.65%*$90k*-12 - 17 Month Minor CD
OTHER TIERS: 0.60% $500 - $90k
0.50%*$90k*-6 - 11 Month CD
OTHER TIERS: 0.45% $1k - $90k
0.50%*$90k*$250kBusiness 6 - 11 Month CD
OTHER TIERS: 0.45% $1k - $90k
0.50%*$90k*-6 - 11 Month Minor CD
OTHER TIERS: 0.45% $500 - $90k
0.20%*$90k*-3 Month CD
OTHER TIERS: 0.15% $1k - $90k
0.20%*$90k*-4 - 5 Month CD
OTHER TIERS: 0.15% $1k - $90k
0.20%*$90k*$250kBusiness 3 Month CD
OTHER TIERS: 0.15% $1k - $90k
0.20%*$90k*$250kBusiness 4 - 5 Month CD
OTHER TIERS: 0.15% $1k - $90k
0.20%*$90k*-3 Month Minor CD
OTHER TIERS: 0.15% $500 - $90k
0.20%*$90k*-4 - 5 Month Minor CD
OTHER TIERS: 0.15% $500 - $90k
0.10%$90k-14 Day - 2 Months CD
0.10%$90k$250kBusiness 14 Day - 2 Months CD
0.10%$90k-14 Day - 2 Months Minor CD

Washington Federal IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.60%$1k$250k19 Month IRA Special w/ Checking
2.55%$1k$250k19 Month IRA Special w/o Checking
2.50%$1k$250k13 Month IRA Special w/ Checking
2.45%$1k$250k13 Month IRA Special w/o Checking
2.20%$1k$250k7 Month IRA Special w/ Checking
2.15%$1k$250k7 Month IRA Special w/o Checking
2.05%*$90k*-60 Month IRA
OTHER TIERS: 2.00% $100 - $90k
1.30%*$90k*-48 - 59 Month IRA
OTHER TIERS: 1.25% $100 - $90k
1.20%*$90k*-36 - 47 Month IRA
OTHER TIERS: 1.15% $100 - $90k
1.05%*$90k*-24 - 35 Month IRA
OTHER TIERS: 1.00% $100 - $90k
0.85%*$90k*-18 - 23 Month IRA
OTHER TIERS: 0.80% $100 - $90k
0.65%*$90k*-12 - 17 Month IRA
OTHER TIERS: 0.60% $100 - $90k
0.50%*$90k*-6 - 11 Month IRA
OTHER TIERS: 0.45% $100 - $90k
0.20%*$90k*-3 Month IRA
OTHER TIERS: 0.15% $100 - $90k
0.20%*$90k*-4 - 5 Month IRA
OTHER TIERS: 0.15% $100 - $90k
0.10%$90k-14 Day - 2 Months IRA
Locations

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