Watertown Savings Bank (MA)

Watertown Savings Bank Experience

I've been a customer of Watertown Savings Bank for approximately one year. I left a large bank because I disliked the lack of customer service. The customer service at Watertown savings is top notch with employees willing to help you immediately as you enter the bank. If the person who greets you can't help you, he or she will find someone who can. I do most of my banking online and I see pros and cons with the service offered for my checking account. The site is easy to navigate, but I dislike not being able to guarantee when my bill payment will arrive at its destination. The bank says I must send payment 3 to 5 days ahead of time. I also dislike not having a rewards program on using my checking account/debit card to buy things. Other than those drawbacks, I like dealing with a small local bank mostly because the customer service is superior. The fees are also competitive. I would like to see a better rate of interest on my savings account, but the bank offers a competitive rate.