Wellby


Overview / Commentary
281-488-7070
1330 Gemini St
Houston, TX 77058

Wellby is headquartered in Houston and is the 10th largest credit union in the state of Texas. It is also the 141st largest credit union in the nation. It was established in 1961 and as of September of 2021, it had grown to 332 employees and 134,828 members at 17 locations. Wellby has an A+ health rating.

Reviews (4)

Not the best

Posted by: |

The hours of operation at this credit union are not good. There is no way to make a deposit at the ATM like with regular banks so if you can't get there when they are open, you are out of luck. They charge $25. if you over draft your account which I was unfortunate enough to do and was charged for nine transactions. It was a clear mistake when we opened two accounts but they only refunded a couple of them even though they saw the error was not intentional. The web banking is difficult to sign into and takes a two or three step security measure. The bill pay is not as fast as regular banks either. I will be leaving as soon as my child support is over in a few weeks, since I do want to switch my direct deposit this late in the game.

Wellby Sucks Beyond Belief

Posted by: |

Wish I could leave -0- stars. JSC had their issues that I tolerated, but their merger with Wellby has been a major disaster. Some adjustments are expected by this is a nightmare of all nightmares. Messages are rarely answered and if so it is months behind, told to call if urgent but they don't ever pick up the phone (infinite hold), and now we learned they disconnected our mortgage auto-draft 4 months ago, as they went with a 3rd party for payment. took all day to fix that and get paid up, accruing late fees and I'm sure affecting our credit. Can't register with the 3rd party because our account number was changed and only a partial number is available to us. Welby said DMI handles the payments (and aut0-draft) then DMI says no Welby does, so had to go into the bank as you know even when just JSC was always an all day adventure. They also removed some accounts from our site putting them another account, thererfore another site to register and keep track of. What a nightmare! They should be crediting us for this whole debockle, but do you think that will happen. HA. I have spend around 4 hours at least on this so they owe me the loss of wages to the tune of $75 per hour, which seems quite fair. Staffing enough people would be nice or at least staffing with people that didn't lose out in the zombie apocalypse. Brains are important particularly in banking.

The Management Is Clueless

Posted by: |

This credit union has twice made major changes to their software. Both rollouts were disasters resulting in angry customers. This time all payment history seems to have been lost, some of the features of the new software don't work (manage payments), and other features that used to exist are gone (totaling pending bills). I've communicated all of this to Wellby...and crickets. Not even something on their login page saying we are experiencing growing pains.

From what I've experienced, their is NO customer service, the fees are unreasonable, other credit unions care more (Navy Federal Credit Union) and the mobile experience is glitchy.

Good luck if you decide to join this institution.

JSC Will Get You W/ Fees

JSC is not a small town credit union. They are a growing corporate-type financial institution w/ likewise fee structures and attitude. If you're looking for a bank that will treat you well, look elsewhere.



Health
A+

Health Grade Components

Overall
NCUA #14762
Year Chartered1961
Employees332
Primary Regulator
Profit Margin
Return on Assets - YTD0.47%
Return on Equity - YTD4.15%
Annual Interest Income$52.1MM
Assets and Liabilities
AssetsQ3 2021vs Q3 2020$2.65B$2.51B
LoansQ3 2021vs Q3 2020$1.40B$1.16B
DepositsQ3 2021vs Q3 2020$2.33B$2.19B
Equity CapitalQ3 2021vs Q3 2020$301.0MM$306.7MM
Loan Loss AllowanceQ3 2021vs Q3 2020$7.5MM$5.8MM
Unbacked Noncurrent LoansQ3 2021vs Q3 2020$5.8MM$3.5MM
Real Estate OwnedQ3 2021vs Q3 2020$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Wellby; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Wellby Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%--Primary Savings
0.10%--Wellby Achievement Savings
0.10%--Wellby Savings
0.10%--Wellby Early Start Savings
0.10%--Wellby IRA Savings

Wellby Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$25k*-Wellby Savings Plus
OTHER TIERS: 0.20% Up to $25k

Wellby Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$25k*-Wellby Spending Plus
OTHER TIERS: 0.20% Any amount
0.03%--Wellby Spending
0.03%--Wellby Secure Spending
0.03%--Wellby Achievement Card
0.03%--Wellby Early Start Checking

Wellby CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.70%$100k-48 Month Jumbo Share Certificate
0.65%$1k$50k48 Month Share Certificate
0.65%$100k-36 Month Jumbo Share Certificate
0.65%$50k$100k48 Month Mini-Jumbo Share Certificate
0.60%$1k$50k36 Month Share Certificate
0.60%$50k$100k36 Month Mini-Jumbo Share Certificate
0.55%$100k-24 Month Jumbo Share Certificate
0.50%$1k$50k24 Month Share Certificate
0.50%$50k$100k24 Month Mini-Jumbo Share Certificate
0.45%$1k$50k18 Month Share Certificate
0.45%$50k$100k18 Month Mini-Jumbo Share Certificate
0.45%$100k-18 Month Jumbo Share Certificate
0.40%$1k$50k12 Month Share Certificate
0.40%$50k$100k12 Month Mini-Jumbo Share Certificate
0.40%$100k-12 Month Jumbo Share Certificate
0.20%$1k$50k6 Month Share Certificate
0.20%$50k$100k6 Month Mini-Jumbo Share Certificate
0.20%$100k-6 Month Jumbo Share Certificate

Wellby IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.70%$100k-48 Month Jumbo IRA
0.65%$1k$50k48 Month IRA
0.65%$100k-36 Month Jumbo IRA
0.65%$50k$100k48 Month Mini-Jumbo IRA
0.60%$1k$50k36 Month IRA
0.60%$50k$100k36 Month Mini-Jumbo IRA
0.55%$50k$100k24 Month Mini-Jumbo IRA
0.50%$1k$50k24 Month IRA
0.50%$100k-24 Month Jumbo IRA
0.45%$1k$50k18 Month IRA
0.45%$100k-18 Month Jumbo IRA
0.45%$50k$100k18 Month Mini-Jumbo IRA
0.40%$1k$50k12 Month IRA
0.40%$100k-12 Month Jumbo IRA
0.40%$50k$100k12 Month Mini-Jumbo IRA
0.20%$1k$50k6 Month IRA
0.20%$100k-6 Month Jumbo IRA
0.20%$50k$100k6 Month Mini-Jumbo IRA
Locations

Availability



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