Westerra Credit Union is headquartered in Denver and is the 6th largest credit union in the state of Colorado. It is also the 214th largest credit union in the nation. It was established in 1934 and as of June of 2023, it had grown to 287 employees and 116,635 members at 9 locations. Westerra Credit Union's money market rates are 2X the national average, and it has a B health rating.
Field of Membership Restrictions
Membership in Westerra Credit Union is open to those who live or work in the Colorado counties of Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, or Jefferson.
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Westerra Is AWESOME!!
I have never had any problems with this bank. The tellers are extremely helpful and the loan officers are very knowledgeable. My 5 years of experience has been nothing but positive with Westerra. I have been to multiple branches and they all have been GREAT! THIS IS THE BEST CREDIT UNION IN DENVER METRO AREA!!! Thanks Westerra for being AWESOME.
Avoid At All Costs
I am in the process of closing all of my accounts with Westerra after banking here for several years. There has been nothing but hassles and mistakes since I started. They have cashed checks from other accounts against my account. They have cancelled my debit card while in California for fraud on a $6 purchase at 7-11, never minding the airport concession purchases at both airports from earlier in the day. One time the entire debit system went down, leaving me stranded at a business lunch with a client. They offered no apologizes, nothing. Their online banking is ALWAYS down. They will not communicate with you. I've never received any sort of bulletin detailing the issues and the steps they will take to prevent them in the future. I WOULD NOT BANK HERE.
This Place Is A Joke
I have been with westerra for a year now,every time I need to cash my check they need to hold on to it and it always seems to be about 2 weeks.this last time the lady said i didn't have enough funds in my account to cash my check.i told her I would put some more cash in there then and she said that doesn't help right now ,so I said fine close my account and i will be on my way.good one westerra!!even the app won't let you take a photo of your check.
Very Poor Service
I have been with Westerra Credit union for over 5 years. Over this time I have observed the following - their staff are the most poorly trained of any CU or bank where I have had business. I always get the impression at several of thier banks that the tellers are constantly scrutinizing and checking out the customers. They are often rude, always unprofessional, and seem to engage in personal behaviour which is a BIG putoff for me as a customer who walks in briefly to make a deposit. Here are several examples : I walked in with a check and some loose pocket change and I was asked to step aside and count it out and hand it to the teller, while she was sitting comfortably in airconditioning. Some of the female tellers like to stare down at customers and leave the impression that they are evaluating their prejudices of customers are they do bank business. One teller took my check ( a hefty $ 800 + ) and deposited into another customers account. I found out after I walked out of the branch and looked at the receipt. There was no apology from the teller. They are trained not to appear cheerful - many of them are sullen and behave like they just awoke. Recently, I walked into to a cubicle to ask for a pen (none outside in the lobby) and I got a lingering hateful stare by the occupant. This did it for me and I am planning to move my business elsewhere asap.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 65788 |
| Year Chartered | 1934 |
| Employees | 287 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.53% |
| Return on Equity - YTD | 7.56% |
| Annual Interest Income | $50.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $2.16B$1.97B |
| Loans | Q2 2023vs Q2 2022 | $1.40B$1.06B |
| Deposits | Q2 2023vs Q2 2022 | $1.69B$1.79B |
| Equity Capital | Q2 2023vs Q2 2022 | $151.3MM$164.4MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$2.7MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $4.3MM$2.8MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |