WSFS Bank is headquartered in WILMINGTON and is the 7th largest bank in the state of Delaware. It is also the 95th largest bank in the nation. It was established in 1832 and as of March of 2023, it had grown to 2,109 employees at 100 locations. WSFS Bank's money market rates are 9X the national average, and it has a B+ health rating.
They Stand For Service!
Shout out to the Delran Manager and Team! You made our transition from Riverton to Delran very easy!
NOT Service Oriented Anymore
I have been with WSFS for over 10 years. I have noticed a decline in customer service, especially the past 3 years. As they focus more on growth and profit, they focus less on helping the customer. They eliminated the "REALLY! Free" banking, reduced the number of ATM's, don't keep the ATM's filled with money, and have made it more difficult and expensive to qualify for loans. Two of my family members have already switched, and I am too. They are now just another profit-focused business,
Shadow Of The Past
we banked at WSFS and it's predecessors for as long as we can remember. Now they have closed our branch in Riverton. The people there were great. So we have closed all of our accounts. Service is no longer important to WSFS.
Service Should Not Be In Their Name....
WSFS Bank has the absolute worst banking website and interface I've ever seen. The platform is not set up well, nor is it user friendly. I'd say you'd be better off calling them, but the customer service agents have not been empowered by the bank to do anything but take payments. The phone tree system they use is antiquated and nobody answering the phone seems to like their job or helping customers. There ars so many mediocre banks to chose from, I suggest finding one with more than a 2 star rating.
The only positive thing to say about WSFS is that they were eager to lend. After the loan closed the experience has been awful. I dread dealing with them and look forward to finding another bank. Customer beware!
1 star because 0 wasn't an option.
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17838 |
| Year Established | 1832 |
| Employees | 2109 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.31% |
| Return on Equity - YTD | 11.54% |
| Annual Interest Income | $226.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $20.22B$20.87B |
| Loans | Q1 2023vs Q1 2022 | $12.02B$11.27B |
| Deposits | Q1 2023vs Q1 2022 | $16.38B$17.79B |
| Equity Capital | Q1 2023vs Q1 2022 | $2.34B$2.61B |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $169.2MM$136.3MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $35.6MM$23.2MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $1.1MM$1.8MM |
