Workers Credit Union is headquartered in Littleton and is the 4th largest credit union in the state of Massachusetts. It is also the 188th largest credit union in the nation. It was established in 1914 and as of March of 2021, it had grown to 323 employees and 110,899 members. Workers Credit Union has a B health rating.
Membership in Workers Credit Union is open to anyone by joining the Financial Fitness Association or through a $5 contribution to United Way of North Central MA (membership fee and $5 contribution will be paid for by Workers Credit Union). Individuals who live, work, worship, or attend school in Lowell or Worcester (Massachusetts) are also eligible to join. Employees/retirees of 12 participating employers also qualify, as do their immediate family and household members.
See current membership details
Workers CU in MA is simply GREAT! They are knowledgeable they value there Customers, they are attentive friendly respectful and over all refreshing in Customer Service every time, they listen and follow up, if they do not know something they will research and get back to you.They offer competitive interest rates also! In particular Mr. James Daisy VP, Relationship Manager & Gicelle Brito is awesome also! I also had the pleasure of speaking with the President of Mr.Petersen and I found him to be TOP NOTCH! Thank you Workers CU! Joel Barry
I've had a good experience with WCU for several years. Customer service representatives are knowledgeable and if they can't help you directly, they will see that direct you to someone who can help you. They offer competitive interest rates, and their online banking is pretty easy to use. Depositing checks via smartphone is a nice feature, though at times it can be difficult to picture the check just right, but this isn't enough for me to take off a star for web/mobile rating.
I've been a member of this credit union for a little over 10 years. I chose them when I decided to open my first bank account because they didn't have any minimum balance requirements or monthly maintenance charges. The one fee that I did come across was an ATM fee if you used your card at a different bank's ATM more than five times per month. Also, you had to have a savings account set up with a minimum balance for $25.
This bank has an overdraft policy that allows its members to overdraft their checking account for a fee of $30. When my husband lost his job, I found myself using this feature to cover necessary purchases between my bi-weekly paychecks. A short while later, I also lost my full-time position and ended up with only a part-time position. My bank account ended up being over-drafted for more than 30 days and the bank was just going to close my account. Instead, I went into my local branch and spoke to one of the tellers about my options. Even though I was extremely embarrassed about the situation, the woman I spoke with did not make me feel ashamed or stupid for letting this happen. She took the time to explain to me about their Fresh Start program that brings your bank balance back to zero, keeps your bank account open and functioning, and allows you to pay off the amount of money that was negative in small weekly installments. I decided that this program was my best option, and the woman helped me fill out all the paperwork. Before I left the bank that day I was all set up on the program, with one less thing to worry about. This bank cares about its members and will try to do its best to help you out if you need it.
Excessive and Invasive Documentation Required to Open a DEPOSIT account. No credit sought. Repetition of What is Already Known and Impossible Personal Verification. So much I could not do it, despite having been a regulator of banks/credit unions for 30 years. Have gotten mortgages with less interrogation, they know what to require that people cannot readily find to prevent new memberships.
Extremely Disappointed with WCU procedures/protocol.
I received a letter in the mail about my account inactivity/dormancy, and informed that I will be charged a monthly fee if not reactivated.
Directed to either contact in person or over the phone.
After my third attempt to call during a stay at home advisory mandated by the state, I finally reached a representative.
Without knowing my account number (not available on my paper statements provided by WCU) I proceeded to provide the representative; my name, social security number, date of birth, address, phone number and billing date.
Once the representative confirmed I was the account holder, I assume the account was "reactivated"? *Was not confirmed over the phone
I then asked for my account number (so I would not have to provide my SS number over the phone again) and the response I received was surprisingly "no".
I find it odd and baffling that WCU informs their customers, via mail, they intend to withdraw funds of a personal account, monthly.
Then WCU directs the customer to call a phone number that is not set-up and/or staffed appropriately where several calls are dropped.
Overall, where method(s) of communication are approved for WCU to take property of their customers; these same method(s) are not approved for
the customers of WCU to obtain information of their property.
|Return on Assets - YTD||0.38%|
|Return on Equity - YTD||3.82%|
|Annual Interest Income||$15.9MM|
|Assets and Liabilities|
|Equity Capital||Q1 2021||$207.7MM|
|Loan Loss Allowance||Q1 2021||$6.1MM|
|Unbacked Noncurrent Loans||Q1 2021||$29.2MM|
|Real Estate Owned||Q1 2021||$8.1MM|
Rates for Workers Credit Union are currently being reviewed.
Sorry, but we do not have location data for Workers Credit Union. Its headquarters is located at 119 Russell St - Littleton, MA 01460