I need to help my 89 year old grandmother apply for medicaid benefits. Her caseworker has requested bank statements from over 4 years ago. My grandmother has banked at Small Town Bank (STB) for all her life, but STB has basically told me they can't help with providing information that far back!!! :o
Aren't banks REQUIRED to maintain statements on their customers basically forever? Can STB really _refuse_ to provide me those details?! Am I not saying the right magic words or something?