Problem With Ally Bank

Inforay | Apr 27, 2015 | 22 posts since 2010

Has anyone else had a problem with Ally Bank''s login page? I have an older computer and used to use Safari and Firefox to get into my account information on Ally Bank. All of a sudden, since Friday, I am no longer able to access my accounts. I was told that I had to update my browser. However, my operating system will not allow me to get any further updates to Safari or Firefox. I don't use Apps. My only mode of access is my home computer. Now I am not able to get to any account information at Ally. I think I may have to shift all my accounts elsewhere, where I can still use my older browsers with which I am familiar. I think this is more dangerous than some security breach because now I have no way of knowing what is going on in my accounts.

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Answers

ClickClack | Apr 28, 2015 | 27 posts since 2012

Inforay, it sounds like you are using a Mac with an OS that is several versions behind the current one (OS X 10.10.x, a/k/a/ "Yosemite"). My home computer is a Mac running OS X 10.6.8 ("Snow Leopard"), and I am using the latest Mac version of Firefox. You're smart not to use an outdated version of Safari because once Apple discontinues support for its older software, they stop issuing software updates to eliminate newly discovered security problems.

If you are still using a Mac OS older than Snow Leopard, congratulations on having gotten this far, but you really do need to find a way to upgrade. Otherwise, your Mac is vulnerable to various security threats whenever you browse the Worldwide Web or even if your Mac is merely connected to the Internet without the benefit of a firewall.

Look at it this way: You might have loved using your 8-track tape player, VHS video recorder, and computer floppy disks for years, but the world has changed and you will find it very problematic to keep trying to get by with such outmoded technology. (I have been lucky to get by using Snow Leopard thus far, but I know that time is running out so I am putting money aside to purchase a new Mac by the end of the year.)

If your Mac simply will not run one of the recent versions of OS X and money for a new computer is tight, look into buying a used and reconditioned recent-model Mac. Look around on-line to research reliable vendors, or ask someone at an Apple store or on a Mac users forum.

paoli2 | Apr 27, 2015 | 2,641 posts since 2011

On Ally's Homepage there is a way to click on "Feedback" and one can send a message to them. Have you tried contacting them via message or phone to let them know about your problem? I do not have accounts with Ally so I can't test it out on my computer. I can understand your frustration in not being able to access your accounts. I do hope you can find a way to resolve this with Ally.

Shorebreak | Apr 27, 2015 | 4,039 posts since 2010

If you prefer not to upgrade to a newer computer you have two choices in this matter. Either access your account at a public computer terminal at a local library, which I would not recommend due to security hazards, or utilize your phone to conduct business with Ally Bank.

For Bank Customers 1-877-247-ALLY (2559) to speak with a Customer Care Associate 24/7. Use our automated system to check your account balance, get today's rates, and transfer funds.

Purplesage | Apr 27, 2015 | 179 posts since 2010

My only mode of access is my home computer.

So, do I understand you don't own any type of phone?

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