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I Am A Victim Of ID Theft. Someone Opened A Comcast Account In My Name And It Was Turned Over To A Collection Agency

hank
hank   |     |   47 posts since 2016

After I discovered it, I provided all the required information to have it removed from the credit bureaus .  It was a lot of work and a lot of time.  I had it removed about in March.  This weekend, I found a new "delinquent account"  turned over to the credit bureau and it turned out it was the same Comcast account and the same amount but now in the hands of a different collection agency.  They are sending me a new identity theft package asking again for similar info as the first collection agency.  How do I finally fix this so it doesn't go to a third collection agency after I fix it with the second collection agency?  Has anyone else had this experience?



Answers
Sylvia
Sylvia   |     |   99 posts since 2012
Have you contacted Comcast directly?  Since collection agencies are using Comcast records, I think that's where correction needs to occur, at the root, with Comcast.
CapitalClimate
CapitalClimate   |     |   49 posts since 2011
Good luck dealing with Comcast customer "service".  When I canceled my account after standing in line for about half an hour to return the equipment, they tried to charge me for a cable modem I had returned about 10 years earlier.
hank
hank   |     |   47 posts since 2016
I contacted Comcast. they have no record of an account.  Someone at my credit monitoring company told be that when they sell it to a collection agency, the account is taken out of the system. I don't know if that is true
Sylvia
Sylvia   |     |   99 posts since 2012
Try your state attorney general's consumer protection unit then.  They should be able to explain relevant laws, if not advocate on your behalf.
DumontLaw
DumontLaw   |     |   1 posts since 2018
Did you ever get this resolved? If not, what state do you live in? I'm an attorney in California, and I might be able to offer some insight into state laws regulating this, depending on where you live.