Advertising Disclosure
  1. Home
  2. Community
  3. Ask
  4. I Am A Victim Of ID Theft. Someone Opened A Comcast Account In My Name And It Was Turned Over To A Collection Agency

I Am A Victim Of ID Theft. Someone Opened A Comcast Account In My Name And It Was Turned Over To A Collection Agency

hank
  |     |   110 posts since 2016

After I discovered it, I provided all the required information to have it removed from the credit bureaus .  It was a lot of work and a lot of time.  I had it removed about in March.  This weekend, I found a new "delinquent account"  turned over to the credit bureau and it turned out it was the same Comcast account and the same amount but now in the hands of a different collection agency.  They are sending me a new identity theft package asking again for similar info as the first collection agency.  How do I finally fix this so it doesn't go to a third collection agency after I fix it with the second collection agency?  Has anyone else had this experience?

  Post an answer
6


Answers
Sylvia
  |     |   389 posts since 2012
Have you contacted Comcast directly?  Since collection agencies are using Comcast records, I think that's where correction needs to occur, at the root, with Comcast.
Reply
7
CapitalClimate
  |     |   143 posts since 2011
Good luck dealing with Comcast customer "service".  When I canceled my account after standing in line for about half an hour to return the equipment, they tried to charge me for a cable modem I had returned about 10 years earlier.
Reply
6
hank
  |     |   110 posts since 2016
I contacted Comcast. they have no record of an account.  Someone at my credit monitoring company told be that when they sell it to a collection agency, the account is taken out of the system. I don't know if that is true
Reply
1
Sylvia
  |     |   389 posts since 2012
Try your state attorney general's consumer protection unit then.  They should be able to explain relevant laws, if not advocate on your behalf.
Reply
5
me1004
  |     |   1,379 posts since 2010
xxxxxxxxxxxxxxxxxxxxxx
Reply
2
DumontLaw
  |     |   1 posts since 2018
Did you ever get this resolved? If not, what state do you live in? I'm an attorney in California, and I might be able to offer some insight into state laws regulating this, depending on where you live.
Reply
4
hank
  |     |   110 posts since 2016
yes, it got resolved thanks. Comcast was convinced it wasn't me and wiped away the debt. I had to contact Comcast directly and they took it away from the collection agencies. I didn't mention in my original post that a phony tax return was also filed in my name. That didn't cause me much problem. That got fixed more quickly and now IRS provides me with a PIN and they will only accept a tax return from me if it has the PIN
Reply
4


The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.