Popular Bank Direct has implemented a 60 day hold as of March 15, 2018 on many accounts. They continue to do this past the 60 day hold. I have talked to numerous people in their call center including Miss Santana, a supervisor. They always say that they will return my money but nothing happens. I asked that the head of their call center a Miss Ruth talk to me but they keep saying she needs to call me back. I have been calling and trying get my money back from May 12 to June 8. This is way past the 60 days since I opened the account. Their stock answer is that the fraud department is holding things up. I think that some authorities need to look into this. Can anyone help with who to contact to file a complaint?
Answers
They SAY my account has been unfrozen and I am testing a small transfer as I type.
I had a small ACH bounce. I asked a day or two later what the deal was and they wanted proof of the account I used to fund the account initially which I provided. That is when I got upset because initially they said one day, then 3 days and I was frozen for somewhere between 7-8 days to three weeks depending on what dates you use. (It may have been frozen before I knew it so does that count or not?)
Popular is a BAD bank and most of us will be moving out soon. But, I think we have to leave it open for 6-9 months total or face fees.
With the new 2.26% rate today, Id imagine Popular will see a large outflow soon.