We found an ancient FDIC insured Citibank CD from 1979 in our safe. It is a very pretty signed paper document which automatically renews every 6 months at the Fed discount rate. Citibank was required to notify us before each maturity date and never did. We have many other accounts with Citibank, including a mortgage, so they can't say they didn't have our address. Citibank can't find a record of the account number. They say it must have been escheated to NYS long ago. The NYS Comptroller doesn't have any record of it. The Comptroller of the Currency doesn't respond to complaints. The CD apparently got lost between Citi and NYS! Will the FDIC insure the loss? Is this a theft? Is it fraud? What do I do next?
Answers

I would suggest that you very carefully go through the entire website of the Comptroller's Office re unclaimed funds and lost money. Perhaps you should file a paper claim, enclosing all relevant documentation. See https://www.osc.state.ny.us/ouf/forms/ouf_blank.pdf
There may be additional information and avenues to pursue mentioned on the website -- I just spent less than two minutes looking at it, so I don't what's there.





Good luck with this. Hope it works out for you.



The very pretty printed document says explicitly that it can only be redeemed at the branch that issued it by surrendering the document. Since I still have the original document I have to assume that Citi would not have been stupid enough to redeem it without receiving the document in exchange.

Good luck.

It talks about rollover CDs. It says "each time a loan is renewed or a certificate of deposit is rolled over, the bank establishes another formal banking relationship and a new account is created."
Citi is claiming that the CD became dormant because we didn't communicate with them. The CD document says "One month before each maturity date of your Savings Certificate, Citibank will remind you that your account is nearing maturity. Your account balance will be automatically renewed unless you notify us in person or in writing."
The FINCEN ruling specifically clarifies that, for this 6 month CD, a new account is created every six months. That means that it can never become dormant and be escheated, because each account only exists for 6 months. But, a Citi manager says it must become dormant and been escheated but Citi can find no record of such escheatment.
The Citi manager is also saying that we must have redeemed the certificate. But, the certificate explicitly states that the original must be surrender in order to redeem it. We still have the original, therefore we did not redeem it.
A local lawyer wants a retainer of $5000 or 40% of any recovery to pursue the matter. Hmpff! I think I'll pursue the matter through the NYS Comptroller, the Comptroller of the Currency, and my local assemblyman and congressman. If Citi says they escheated it but the NYS Comptroller never received it then Citi must be filing a false instrument at the very least.
Does anybody have any ideas about how I can acquire more leverage?

Banks, insurance companies, corporations and the courts are among the many organizations required by law to report dormant accounts to the State Comptroller. These organizations must attempt to notify you by mail and publish the information in newspapers. Despite these efforts, many funds remain unclaimed and are turned over to the Office of the State Comptroller.
Types of Unclaimed Funds Accounts
Bank Accounts – savings, checking and CDs
https://www.osc.state.ny.us/ouf/about.htm
My suggestion is that the account owner concentrate on the specific facts relating to the account. I don't think the account owner should try to make a legal argument that the account could not have become dormant, under any circumstances, based on your considered legal analysis.

https://www.thebalance.com/places-to-look-unclaimed-money-2388380