A family member found an original certificate of deposit recently. This person had no recollection of ever cashing in the certificate (original certificate in hand). Since the institution is still in business, they approached the bank for the payout. The local branch manager said they would research and then indicated the bank had no record of the certificate (issued in 1999). The state has no record of unclaimed assets. The certificate bears the family member's correct name and current address. Is the bank required to provide proof of disbursement since the original documentation was provided? Even if the bank paid out using a ‘lost documentation’ procedure, shouldn’t there be a record of payment? Does my family member have any recourse?
Answers




If this doesn't work, you may have to get an attorney who will have to insist they take the time to look further in their records for any trace of what happened to this CD. If your relative found the original CD and it showed them as owner now, I would think something has to exist showing a payout for it by this bank. However, without an attorney involved, the bank will probably give you the ole "we only keep records for 5 years etc" and brush your relative aside. It all depends upon how determined your relative is to find that money.