On April 17th, my new institution faxed over direct transfer instructions to Synchrony Bank for my IRA CD maturing the next day. I called on the 22nd since funds were still in the account. Funds were removed from account on 23rd, I called a week later, still not received at other institution. I've made multiple phone calls and I've been in terrible stress about the missing funds and been constantly assured that there was nothing they could do till ten WORKING days had passed which was yesterday. I was able to finally talk to a supervisor yesterday who agreed to reissue a check today if funds still not received, I also missed a call from another manager from the Kansas office promising the same outcome. Meantime the check finally showed up yesterday on the 10th working day, the postmark showed the mailing date as April 30th and the check date as April 23rd so they've been using my money and not paying me any interest since the 23rd. Do I have any options here, this must be illegal in some way? I have notified Synchrony that check now received but I still want to talk to the manager about this delay that has cost me a loss of 14 days interest. I've seen other similar comments online about Synchrony bank, seems this is a common scam, who can I report them to?
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